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Skills

  • Complaint resolution and escalation handling
  • Business Development
  • Customer service protocol development
  • Budgeting
  • Tenant and eviction laws
  • Loan processing
  • Contract negotiation
  • Maintenance knowledge
  • Vendor relationship building
  • Customer service-focused

Work Experiences

  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Addressed tenant concerns.
  • Achieved 58% decrease in policy-related queries.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.
  • Achieved a 81% reduction in unresolved tickets.
  • Achieved results over a 8-year span.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Achieved results within Raleigh.
  • Achieved a 78% reduction in overdue payments.

Summaries

  • Offering 2 years of Real Estate experience, as well as a goal-oriented, results-oriented approach.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Accomplished in coordinating tenant move-ins and move-outs, ensuring seamless transitions with zero complaints reported in 2020.
  • A deft negotiator who can work with vendors, tenants, management, and outside contractors.
  • Tenant Services Coordinator with 8 years of successful performance reporting and strategic planning experience.
  • Tenant Services Coordinator is a hardworking Tenant Services Coordinator with a track record of running cost-effective, financially sound property operations.
  • Tenant Services Coordinator with 17 years of experience and exceptional poise in dealing with a variety of daily issues.
  • Accomplished this in 2018.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Achieved annual service savings of 13%.

Accomplishments

  • Enabled a 72% increase in tenant retention by implementing effective lease renewal follow-up strategies.
  • Developed tenant satisfaction survey process, gathering actionable feedback that improved maintenance response efficiency by 2 hours.
  • Resolved product issue through consumer testing.
  • Monitored and managed over 16 maintenance requests weekly using HubSpot, improving average resolution time by 32%.
  • Resolved 6 tenant complaints within two years, decreasing overall escalation rate by 43%.
  • Reduced unresolved tenant issues by 45% by providing clear escalation channels and communication guidelines.
  • Achieved 60% tenant satisfaction by resolving maintenance issues within an average of 10 hours.
  • Collaborated with team of 16 in the development of standard.
  • Assisted senior property managers in drafting annual budget proposals which resulted in a 33% reduction in operational costs.
  • Facilitated onboarding of 7 new tenants, surpassing company targets by 83% within 2015.

Affiliations

  • International Council of Nurses
  • Certified Facilities Management Professional (FMP)
  • Building Owners and Managers Association International (BOMA)
  • Customer Service Excellence Training from OSHA
  • International Association of Administrative Professionals (IAAP)
  • Association for Supply Chain Management (APICS)
  • Real Estate Financial Modeling (REFM)
  • Society of Human Resource Management
  • Tenant Representation Professionals Association
  • Freemason

Certifications

  • ServSafe
  • Certified Administrative Manager (CAM) – Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Leasing Professional (CLP) – process
  • First Aid/CPR/AED Certification Ironclad Systems
  • Google Project Management: Professional Certificate
  • Certified Public Accountant (CPA)
  • Workplace Safety Coordinator – Ohio
  • Project Management Professional (PMP) - PMI
  • CompTIA Security+

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