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Skills

  • Human resource laws
  • Paperwork drafting
  • Administrative process automation
  • Documentation and control
  • Accounting familiarity
  • Business correspondence
  • Project Planning
  • Appointment setting
  • Client relationship management
  • Database administration

Work Experiences

  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Updated the program's category information in the tracking system.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Oversaw 5 calendars in order to coordinate meetings, appointments, and events strategically.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Completed special projects on time and on budget, exceeding the goals of both the initiative department and the organization as a whole.

Summaries

  • Offering 14 years of experience in customer relations management.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Dedicated to keeping track of program data, creating metric reports, and process improvement.
  • Extensive data collection and extraction experience.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Workday expert with exceptional client relations and typing abilities.
  • Team player who is knowledgeable in data analysis and strategic planning.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Accomplishments

  • Created and distributed property brochures and marketing materials that helped increase visibility for 2 properties and contributed to sales growth by 84%.
  • Developed monthly performance reports for the team, facilitating review processes and leading to a 73% improvement in agent productivity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Generated and analyzed monthly appraisal and market trend reports, contributing to more accurate property valuations for agents.
  • Collaborated with team of 14 in the development of metric.
  • Achieved a 50% boost in property sales by utilizing SEO tactics in property descriptions to improve search visibility.
  • Led the digital organization of 15 property portfolios, streamlining access for agents and reducing administrative retrieval time by 16%.
  • Enhanced client database organization, improving CRM system accuracy and increasing follow-up efficiency by 42%.
  • Developed and maintained systematized filing solutions for escrow documents, improving document retrieval time by 42%.
  • Improved social media strategies that drove a 52% increase in traffic for 3 property listings across multiple platforms.

Affiliations

  • National Association of Realtors (NAR)
  • Real Estate Business Institute (REBI)
  • LEED Green Associate for Real Estate
  • Association of Information Technology Professionals
  • Lions Club
  • Association for Computing Machinery
  • QuickBooks Training Completion – Asana for Real Estate CRM
  • Toastmasters
  • Commercial Real Estate Women (CREW) Network
  • American Medical Informatics Association

Certifications

  • Certified Apartment Manager (CAM) - standard, 2016
  • Digital Marketing for Real Estate Certification - initiative, 2017
  • Certified Property Manager (CPM) - metric, 2022
  • Real Estate Owned (REO) Specialist Certification - program, 2020
  • Real Estate Salesperson License - system, 2017
  • CompTIA Security+
  • LEED Green Associate - framework, 2017
  • CompTIA Network+
  • Green Designation - initiative, 2019
  • Fundamentals of Real Estate Appraisal Certification - metric, 2020

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