Best Resume Builder Online, Try For Free | Rocket Resume

Rocket Resume helps you get hired faster

Everything you need to build your resume, in one place
Build your resume in 10 minutes

Our smart tools make creating a polished resume faster, so you can concentrate on landing that dream job

Choose from over 1 million resume templates

Grab an existing template for your industry, or customize one so its just right for you

Use recruiter-approved bullet points

We'll suggest pre-written industry-specific text specifically aligned to every section of your resume

Create your resume, get hired faster

Download your resume and share it directly with hiring managers

Resume templates recruiters love

Choose an existing template or create your own using our advanced editor

Resumes you'll love for every job

These resumes can help you quickly build the perfect resume

Make this resume yours

Start with this example to build the perfect resume, we'll help you along the way

What's the best way for employers to contact you?

We suggest including your email
M
My Resume86% progress

Cindy Smith

Professional Summary

Progressive experience in disability benefit administration processes, background in [area] and claimant eligibility. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated ability to build trusting relationships. Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service. Friendly Customer Service Representative adept at working in diverse computers and customer service environments. Offering 8 years' experience in customer service combined with honed proficiency in sales proficiency, customer relations and sales proficiency. Accomplished Assistant Store Manager with 3 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Talented customer service supervisor with background in computers industry looking for position in high-growth company with ambitious sales goals.

Skills

  • Strategic planning
  • Data management
  • salad proficiency
  • Business administration
  • Customer relations
  • Bookkeeping
  • Background in data management
  • Inter-department collaboration
  • Microsoft Office expertise
  • Documentation and control
  • Presentation design
  • Sales proficiency

Certifications

  • Certified Protection Officer (CPO)
  • Member Institute of Logistics and Transport (MILT)
  • Computer Training Certificate

Work History

Customer Service Supervisor - June, 2017 to Present

Powlowski Inc - North Carlee, Utah

  • Managed industrial files and records for 17 clients and adhered to safety procedures To prevent breaches and data misuse.
  • Regular reviewing of service satisfaction level of customers in terms of phone call handling, order acceptance skills, service skills, productivity, etc
  • Interpreted management directives to establish mandates for administrative staff.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Customer Service Supervisor - July, 2014 to April, 2017

Brekke Group - Port Alecshire, Utah

  • Organized baby meetings for 17 customer service supervisors every port and coordinated Availability of conference rooms for participants.
  • Interviewed and hired gifted professionals who brought expertise in sales proficiency to Department, which increased team’s overall value.
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Supervised the customer service department including cashiers, clerks, etc
  • Coordinated and tracked materials movements to and from customers by liaising with shipping companies.
  • Coordinated department schedules to maximize coverage during peak hours.
  • Responded to customer requests with friendly, knowledgeable service and support.

Customer Service Supervisor - March, 2013 to May, 2014

Grimes Group - Langhaven, Utah

  • Greeted and helped guests at busy retail store doing $3 in monthly business.
  • Monitoring the process of insurance urgent order by following up with CS team
  • Capitalized on multiple upsell opportunities with new and potential customers, resulting in 3% increase in revenues.
  • Evaluated interactions between associates and customers to determine areas in need of improvement.
  • Reviewed customer service issues to drive continuous improvement initiatives.

Customer Service Supervisor - April, 2011 to December, 2012

Kutch, Hudson and Dietrich - Willchester, Utah

  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Ensure 100% received Customer’s feedback to be updated on system and taken action
  • Prepared daily toys and baby reports to assist business leaders with key decision making and strategic operational planning.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.

Education

GED - 2010

Earlineville School - Earlineville, Utah

Cindy Smith

Professional Summary

Progressive experience in disability benefit administration processes, background in [area] and claimant eligibility. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated ability to build trusting relationships. Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service. Friendly Customer Service Representative adept at working in diverse computers and customer service environments. Offering 8 years' experience in customer service combined with honed proficiency in sales proficiency, customer relations and sales proficiency. Accomplished Assistant Store Manager with 3 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Talented customer service supervisor with background in computers industry looking for position in high-growth company with ambitious sales goals.

Skills

  • Strategic planning
  • Data management
  • salad proficiency
  • Business administration
  • Customer relations
  • Bookkeeping
  • Background in data management
  • Inter-department collaboration
  • Microsoft Office expertise
  • Documentation and control
  • Presentation design
  • Sales proficiency

Certifications

  • Certified Protection Officer (CPO)
  • Member Institute of Logistics and Transport (MILT)
  • Computer Training Certificate

Work History

Customer Service Supervisor - June, 2017 to Present

Powlowski Inc - North Carlee, Utah

  • Managed industrial files and records for 17 clients and adhered to safety procedures To prevent breaches and data misuse.
  • Regular reviewing of service satisfaction level of customers in terms of phone call handling, order acceptance skills, service skills, productivity, etc
  • Interpreted management directives to establish mandates for administrative staff.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Customer Service Supervisor - July, 2014 to April, 2017

Brekke Group - Port Alecshire, Utah

  • Organized baby meetings for 17 customer service supervisors every port and coordinated Availability of conference rooms for participants.
  • Interviewed and hired gifted professionals who brought expertise in sales proficiency to Department, which increased team’s overall value.
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Supervised the customer service department including cashiers, clerks, etc
  • Coordinated and tracked materials movements to and from customers by liaising with shipping companies.
  • Coordinated department schedules to maximize coverage during peak hours.
  • Responded to customer requests with friendly, knowledgeable service and support.

Customer Service Supervisor - March, 2013 to May, 2014

Grimes Group - Langhaven, Utah

  • Greeted and helped guests at busy retail store doing $3 in monthly business.
  • Monitoring the process of insurance urgent order by following up with CS team
  • Capitalized on multiple upsell opportunities with new and potential customers, resulting in 3% increase in revenues.
  • Evaluated interactions between associates and customers to determine areas in need of improvement.
  • Reviewed customer service issues to drive continuous improvement initiatives.

Customer Service Supervisor - April, 2011 to December, 2012

Kutch, Hudson and Dietrich - Willchester, Utah

  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Ensure 100% received Customer’s feedback to be updated on system and taken action
  • Prepared daily toys and baby reports to assist business leaders with key decision making and strategic operational planning.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.

Education

GED - 2010

Earlineville School - Earlineville, Utah

Create a template just for you

Use our advanced editor to create or customize your own template so it's just right for you

Build your resume faster with Rocket Resume

Search our resumes and use them to build your own

Search and browse resumes by industry

Find your industry and use an existing template, or customize the perfect template just for you.