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Skills

  • Escrow Standards
  • Event Planning for Leasing Promotions
  • Client rapport building
  • Compliance adherence
  • Promotion and advertising
  • Cross-functional team leadership
  • Administrative workflow automation
  • Customer needs assessment
  • Tenant issue resolution
  • Data entry skills

Work Experiences

  • Assisted proactively with the execution of loan packages, ultimately increasing turnaround time for lender reviews by 54%.
  • Was in charge of administrative tasks such as month-end closing and contract preparation.
  • Collaborated with external legal teams.
  • Established
  • Collaborated with IT to automate escrow tasks.
  • Achieved a 52% reduction in tenant turnover.
  • Returned completed loan packages to the lender for review and approval in accordance with lender instructions.
  • Communicated clearly with stakeholders.
  • Established strong, professional relationships with Real Estate Professionals and residents by promoting team collaboration and providing exceptional service.
  • All security deposit refunds were handled by me.

Summaries

  • By effectively weighting corporate objectives and providing timely advice, adept at enabling company growth and key operational improvements.
  • Multi-talented Collections Manager who excels at combining various financial skills to tackle difficult tasks and achieve outstanding results.
  • Accomplished Leasing Agent with a passion for real estate marketing.
  • Achieved a 27% increase in occupancy.
  • Assists sellers in locating residential properties that meet their needs and ensures that all necessary paperwork is completed.
  • Adept at analyzing regional market trends.
  • Tax accountant with the dedication and sense of responsibility required to succeed in a government-regulated environment.
  • Advanced knowledge of Microsoft Excel.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 18% increase in compliance with state standards.

Accomplishments

  • Trained
  • Evaluated the performance of complex commercial real estate portfolios, providing insights that allowed for a 44% reduction in unnecessary holding costs.
  • Conducted market analysis using the Cost Approach and Income Approach to provide nuanced appraisals for mixed-use developments, driving more profitable client outcomes.
  • Developed proprietary valuation models that increased the speed of appraisals by 48% and boosted departmental operational efficiency.
  • Developed and implemented marketing strategies for newly available property units, increasing lead-to-lease conversions by 63% in 2019.
  • Reduced tenant complaints by 35% through the implementation of real-time communication channels and streamlined support processes.
  • Led a successful lease-up campaign, achieving 51% occupancy within 6 months for a new property.
  • Drafted and enforced new community guidelines leading to a 39% reduction in security incidents across 15 properties.
  • Led sustainability initiatives such as energy audits and green retrofitting, achieving 84% reduction in energy consumption.
  • Established a schedule for annual reassessment projects, reducing assessment timeline deviations from 60% to 60%.

Affiliations

  • Women in Leasing and Property Management
  • Society of Property Researchers (SPR)
  • Institute of Municipal Assessors (IMA)
  • Geospatial Information & Technology Association (GITA)
  • Appraisal Institute - MAI Designation
  • Certified Professional Leasing Agent Network (CPLA)
  • Society of Financial Service Professionals
  • Tenant-Landlord Mediation Training Program
  • American Marketing Association – for marketing and leasing strategies
  • Real Estate Vendors Association

Certifications

  • Supervisory Management Certificate - Lakeside Partners 2020
  • Certified Commercial Investment Member (CCIM) from CCIM Institute
  • ALTA Licensed Title Insurance Producer
  • Microsoft Office Specialist (MOS) Certification in Excel and Outlook
  • GIS and Data Mapping Techniques for Property Assessors – program
  • CompTIA A+ Technician
  • Energy Efficiency and Sustainability Certification - Summit Group
  • Professional Property Management certificate from Texas Property Management Association
  • Certified Geographic Information System (GIS) Professional (GISP) from GIS Certification Institute
  • Uniform Standards of Professional Appraisal Practice (USPAP) Certification – Arizona

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