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Skills

  • Answering incoming calls
  • Account updates
  • Multitasking
  • Restorative procedures
  • Cost reviewing
  • Risk management processes and analysis
  • Public speaking
  • Cold calling skills
  • Audit Support
  • Classroom supplies ordering

Work Experiences

  • Assisted the dentist during procedures involving dental surgery.
  • Devised and implemented effective marketing strategies to help metric and initiative grow.
  • Coordinated administrative planning and execution by managing office schedules and calendars.
  • Coordinated with external auditors during year-end audits.
  • Successfully introduced new product lines that resulted in a 17% increase in annual profits.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Devised and implemented procedures for managing framework and standard projects.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Devised and implemented effective strategies for retaining customers and increasing brand loyalty.
  • On-site training was provided by me.

Summaries

  • Vendor management and quality assurance have a proven track record of developing accurate spreadsheets and delivering organized reports.
  • Retail Professional who has a track record of consistently exceeding sales targets.
  • Professional with cross-functional collaboration and vendor management abilities who is dependable and attentive.
  • Service-driven
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Highly organized, foresightful, and adaptable to changing circumstances.
  • Eager to put my 17 years of experience in the industry to work in a Retail Professional role.
  • Gained a thorough understanding of the target audience and competitors to develop effective marketing messaging.
  • Warehouse professional with a track record of streamlining shipping and receiving processes to boost overall efficiency.
  • Skilled at staff training and building rapport with clients.

Accomplishments

  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 8.
  • Developed new customer service workflows that decreased average response time by 38% while maintaining high-quality interaction standards.
  • Coordinated a transition to organic certifications, obtaining Lean and increasing farm profitability by $4 annually.
  • Consistently exceeded daily sales targets with an average of $9 in sales each day.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved
  • Utilized customer data analysis to adjust service offerings, resulting in a 57% higher customer retention in competitive markets.
  • Collaborated with finance team to reduce outstanding payables by 37%, utilizing effective invoice tracking and prioritization.
  • Earned framework Award in 2021.
  • Led a project to integrate a multi-channel support system, which reduced response time for email and social media inquiries by 18%.

Affiliations

  • Certifier, Dairy Product Safety Certification, Food Safety Modernization Act (FSMA) – Compliance with FDA standards on dairy product safety, ensuring consumers received high-quality, safe products.
  • National Association of Accountants (NAA)
  • Customer Experience Professionals Association (CXPA)
  • Member, Society of Human Resource Management (SHRM), building additional skills in employee training, team management, and performance optimization.
  • Accredited participant of Lean Customer Service initiatives, part of Cedar Works’s Lean Management training, driving efficiency and staff engagement.
  • Customer Service & Sales Certification Program 2015
  • Local Chamber of Commerce Accounting Committee
  • International Association of Business Communicators (IABC)
  • International Dental Hygiene Association (IDHA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Credit Risk Certification (CRC) – Risk Management Association
  • Certified in Planning and Inventory Management (CPIM) - APICS
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Certified Sales Executive (CSE)
  • Responsible Use of Antibiotics in Livestock Certification
  • Sales Enablement Certification by process
  • Certified Dairy Farm Manager (CDFM)
  • Certified Professional in Training Management (CPTM) by program
  • Certified Loss Prevention Specialist (CLPS) - Lakeside Partners
  • Certified Project Management Professional (PMP)

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