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Skills

  • Relationship building
  • Evaluation of program impacts
  • Effective leader
  • Team management
  • Coaching and mentoring
  • Supervision
  • Staff training/development
  • Conflict resolution within teams
  • Partnership development
  • Problem resolution

Work Experiences

  • Increased productivity by 11% while lowering staffing and operational costs.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Oversaw a successful turnaround that resulted in the elimination of over $17 in debt in two years.
  • Achieved Innovation Award recognition for innovation.
  • Achieved Employee of the Year recognition for innovation in program development across Austin, increasing organizational credibility on global platforms.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Oversaw the efficiency of quality assurance and data analysis on method shift, supervising 9 employees.
  • Increased revenue while also effectively targeting new markets by executing team leadership and process improvement.
  • Implemented the initiative program and employed quality assurance to ensure that guests have a memorable, consistent, and positive experience.

Summaries

  • Veteran Regional Program Development Manager with exceptional client relations and project management abilities.
  • In developing policies, managing metric activities, and taking launched, be strategic.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Develop strategic business partnerships and relationships.
  • Dedicated to providing excellent process services and efficient conflict resolution.
  • Achieved 74% performance improvement across all programs.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Optimize long-term success by effectively balancing targets with resources.
  • Achieved 19% growth in projects.

Accomplishments

  • Achieved Outstanding Service Award certification for program management leadership, contributing to a 54% improvement in program recognition.
  • Introduced new evaluation metrics that increased program impact insights through data analysis, resulting in 30% more informed decisions.
  • Managed a 16-person team to design and deploy regional initiatives, increasing compliance by 34% and enhancing overall program delivery.
  • Instrumental in improving global sourcing strategies, resulting in a 51% cost reduction for program materials across 9 regions.
  • Optimized internal and external coordination processes, resulting in a 38% increase in program delivery efficiency.
  • Developed and launched a scalable program framework, improving participant engagement by 65% within 6 months.
  • Documented and resolved category which led to metric.
  • Led the digital transformation of program management workflows through ServiceNow, cutting administrative time by 33%.
  • Formulated program marketing campaigns that led to a 24% growth in public awareness within 2024 of launch.
  • Led cross-functional teams to introduce program improvements, achieving 22% reduction in client onboarding time.

Affiliations

  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Partnership for Public Service Program
  • International Development Association (IDA)
  • American Marketing Association
  • International Non-Governmental Organizations Forum
  • Risk Management Society (RIMS)
  • Jaycees

Certifications

  • Certified Fundraising Executive (CFRE) - 2020
  • CompTIA Security+
  • Nonprofit Leadership Certification - Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Certificate in Global Leadership for Social Impact - Lakeside Partners
  • Certified International Project Manager (CIPM) - Lakeside Partners
  • Certified Grant Professional (CGP) - Meridian
  • Certificate in Program Evaluation - Cedar Works
  • Apple Certified Associate (ACA)

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