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Skills

  • Supervision
  • Cost reduction strategies
  • Staff management
  • Relationship building and management
  • Team management
  • Employee retention strategies
  • Fraud detection and prevention
  • Financial data analysis
  • Human resource management
  • FHA loan process background

Work Experiences

  • Designed quarterly performance goals.
  • Developed strong client relationships.
  • Aligned branch targets with corporate goals.
  • Aimed at capturing $61,000 in market-share growth.
  • Submitted loan applications to the loan underwriter for review and approval.
  • Achieved retention improvement over 18 months.
  • Crafted a successful credit risk management policy that reduced default rates by 78% over two years.
  • Used strategic risk management techniques to safeguard company assets.
  • Increased new bank relationships within the local community by 5% through the implementation of quarterly promotions.
  • Designed and executed quarterly performance goals that increased employee engagement scores by 57% across 6 branches.

Summaries

  • Clear understanding of data analysis and project management as well as data analysis training.
  • Achievement-oriented Bank Supervisor with a passion for increasing branch revenues and growing deposit portfolios. Successfully increased deposits by $5 in 2021, leveraging community engagement and marketing campaigns to maximize growth.
  • Interpersonal skills are exceptional.
  • Achieved a 59% reduction in incidents.
  • Meet bank and customer service standards on a regular basis.
  • Accomplished Bank Supervisor with expertise in KPI tracking.
  • Adept at implementing training programs.
  • Knowledgeable Bank Supervisor with experience in childcare and development.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in workflow optimization and vendor management backed up by Miscellaneous training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 8 in the development of process.
  • Mentored and trained 13 junior staff members in loan processing and customer service, improving overall staff competencies and morale.
  • Assisted in the recruitment and onboarding of new staff members, increasing team satisfaction and reducing staff turnover by 73%.
  • Efficiently managed day-to-day operations, including cash handling, auditing, and adherence to company compliance standards, enhancing overall branch performance.
  • Managed a team of 11 personnel in handling cash operations, significantly reducing transaction errors and increasing accuracy by 55%.
  • Developed customized sales strategies for high-value clients, resulting in asset under management growth by $10 within the past year.
  • Organized team training on best practices for loan closing, cutting down closing delays by 2 days and improving client satisfaction.
  • Implemented risk assessment frameworks that reduced overall operational risks by 84%, safeguarding the branch against losses in 2017.
  • Collaborated with upper management on quarterly sales strategy initiative, achieving a 73% increase in product sales within the first 10 months.

Affiliations

  • Society of Human Resource Management
  • Certified Anti-Money Laundering Specialist (CAMS) certification
  • Association of Certified Financial Crime Specialists (ACFCS)
  • Jaycees
  • Member of the American Bankers Association (ABA)
  • Chair of the Employee Development Committee, system for 6 months
  • Rotary International
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Society of Corporate Compliance and Ethics (SCCE)

Certifications

  • Certified Loan Officer (CLO)
  • CompTIA Security+
  • Certified Risk Manager (CRM)
  • SHRM Certified Professional (SHRM-CP)
  • Data-Driven Marketing for Financial Services Certificate Vantage
  • Certified Regulatory Compliance Manager (CRCM)
  • Anti-Money Laundering (AML) Certification
  • Certified Customer Experience Specialist (CCXP)
  • Financial and Credit Risk Management Certification Vantage
  • Certified Investment Management Analyst (CIMA)

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