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Skills

  • Personal care assistance
  • Medication reminder tools proficiency
  • Budgeting for healthcare expenses
  • Infection control procedures
  • Business operations
  • Patient health advocacy
  • MS Office
  • Medication administration tracking
  • Patient Safety Measures
  • Collaborating with healthcare professionals

Work Experiences

  • Administered ServiceNow training to other family members, achieving Scrum Master completion for procedure.
  • Balanced full-time caregiving duties.
  • Worked with Family Care Provider on program operations, including providing participant feedback and improvement suggestions.
  • Connected family members with category programs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Achieved OSHA completion.
  • Advocated for end-of-life palliative care services, improving the comfort and quality of life for terminally ill family members in their final days.
  • Achieved greater consistency of care.
  • Contributed to improved long-term care management.

Summaries

  • Coordinated healthcare appointments.
  • Achieved 19% faster-than-expected recovery rates.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Contributed to smooth transitions during emergencies.
  • Advocated for family members during healthcare meetings.
  • Built strong partnerships with external health providers.
  • Vendor management is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Consistently enhanced family health.
  • Averted crisis situations.

Accomplishments

  • Oversaw transportation to and from health-related appointments, improving punctuality and ensuring no missed visits over three years.
  • Revised daily care routines to better accommodate mobility and health limitations, increasing patient comfort and independence by 51%.
  • Collaborated with hospice and palliative care teams, maintaining quality of life during end-of-life care scenarios while respecting the patient’s wishes.
  • Negotiated better-priced healthcare supplies and services, saving the family an average of $243,000 annually.
  • Successfully balanced caregiving responsibilities for 11 dependents while enhancing personal skillsets through PMP, improving process efficiency by 39% over several months.
  • Developed and implemented cognitive support activities for individuals with dementia, resulting in enhanced memory retention by 84% over three years.
  • Balanced caregiving, medications, and doctor appointments while managing outside career, consistently meeting personal and professional deadlines.
  • Implemented emergency care response procedures for family members, reducing wait time for critical interventions by 9%.
  • Communicated care updates to extended family for better cohesion, resulting in enhanced family engagement and support.
  • Utilized Microsoft Excel to track vital signs and trends, enabling healthcare providers to adjust treatment plans and reduce hospital visits by 16%.

Affiliations

  • Society of Women Engineers
  • American Association on Intellectual and Developmental Disabilities
  • Toastmasters
  • Compassion & Choices – Member of end-of-life advocacy group
  • National Alliance for Caregiving (NAC)
  • National Association of Social Workers
  • Project Management Institute
  • American Association of Retired Persons (AARP) – Caregiver Resources Group
  • International Society for Quality of Life Research (ISOQOL)
  • Rotary International

Certifications

  • First Aid/CPR Certified
  • Infection Control Certification - Summit Group
  • Certificate in Gerontology Meridian, 2017
  • Elder Care Certification
  • Respite Care Coordination Certification
  • Trauma-Informed Care Certification - Austin
  • Certified Senior Advisor (CSA) - Harbor & Co., 2018
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)

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