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Skills

  • Results-oriented
  • Surveillance techniques
  • Client relationship management
  • Contract negotiation/review/drafting
  • Weekly Payroll
  • Internal auditing
  • Positive learning process
  • Geographic Information Systems (GIS)
  • Process improvement
  • Territory Sales Experience

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Double-checked the data's accuracy and integrity.
  • Created multi-threaded admin web applications based on program.
  • Adept at performing skip-tracing techniques to recover HubSpot assets, reducing investigation time by 23% within 2022.
  • Assisted Repossession Agents in properly applying customer remittances while working with Repossession Agent.
  • Boosted efficiency by 67%.
  • Achieved more than 37% recovery efficiency.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Analyzed delinquent account patterns.

Summaries

  • Top-producing salesperson and industry expert in Miscellaneous.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Accounts Receivable Specialist with 10 years of experience in the accounts receivable department.
  • Strengths in client relations and cross-functional collaboration backed up by Miscellaneous training.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Achieved a 19% compliance rate.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Trained
  • Collaborated with legal teams to handle 16 cases of disputed vehicle repossession with 16% pre-litigation resolution
  • Guided
  • Identified and mitigated method within client engagements, resulting in a reduction of customer conflict during asset recovery
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Increased
  • Implemented advanced surveillance techniques that resulted in the recovery of 3 vehicles without escalating to legal proceedings
  • Analyzed recovery trends and client behaviors, creating predictive models that lowered account abandonment by 52%

Affiliations

  • National Financial Crime Compliance & Investigations Association
  • National Association of Social Workers
  • North American Collectors Association
  • Certified Forensic Interviewer (CFI) Credential
  • Freemason
  • Ethical Asset Recovery Professionals Alliance
  • National Association of Law Enforcement and Security Professionals
  • Law Enforcement Training Academy for Repossession Specialists
  • Society of Human Resource Management
  • Professional Bail Agents of the United States (PBUS)

Certifications

  • Repossession Compliance Training Program - Vantage
  • Debt Collection Law Compliance Certification
  • Certified Professional in Fraud Identification & Prevention
  • License to Carry Weapons for Repossession Agents (State-specific)
  • Licensed Private Investigator - Oregon
  • Surveillance and Field Investigations Techniques Course
  • Certified Skip Tracer (CST)
  • Apple Certified Associate (ACA)
  • Certified Financial Crime Specialist (CFCS)
  • Salesforce

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