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Skills

  • Food safety and sanitation
  • Client Profiling & Segmentation
  • Relationship development
  • Team Leadership
  • Planning and coordination
  • Team management
  • Key Performance Indicator (KPI) Monitoring
  • Market trend analysis
  • Insurance billing
  • Sales forecasting

Work Experiences

  • Achieved a 78% reduction in time-per-call.
  • Achieved a 74% boost in qualified appointments year-over-year.
  • Made 13 outbound calls to existing customers each week, which resulted in a 17% increase in sales.
  • Achieved results in the past year.
  • Achieved a 51% boost in team productivity.
  • Helped customers by locating framework items they needed and checking inventory for items in other locations.
  • Collaborated with sales and marketing teams.
  • Collaborated with business development teams.
  • Achieved a 20% decline in customer drop-offs.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Summaries

  • Multilingual and fluent in Portuguese and Japanese, with a strong grasp of cultural differences.
  • Proficient in promoting program by leveraging client relations and team leadership knowledge.
  • Active leader with excellent communication and collaboration skills.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Lead Setter and team leader with 16 years of experience in procedure settings.
  • PMP certified
  • Server with 6 years of experience working in initiative establishments.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With conflict resolution and SAP use training, I am skilled at project management.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.

Accomplishments

  • Worked alongside product teams to refine lead pitches, raising conversion rates for HubSpot by 80% and outperforming previous campaigns.
  • Facilitated workshops to improve setter communication skills, which contributed to a 81% improvement in customer satisfaction scores and loyalty.
  • Implemented a lead scoring system that streamlined prioritization, increasing successful lead setting by 61% while reducing qualified lead burnout.
  • Reduced setter onboarding time by 9 weeks while ensuring a 81% higher retention rate due to enhanced training protocols.
  • Introduced performance incentives based on key metrics such as call duration and appointment quality, raising overall team performance by 35%.
  • Mentored and developed a high-performing setter team that consistently exceeded KPIs by 66%, facilitating smoother transitions to sales closure.
  • Designed custom lead nurturing workflows that increased customer acquisition rates by 30%, resulting in an 11 boost in first-quarter sales revenue.
  • Reduced client onboarding time by 12 weeks through standardized setting procedures, enhancing both client satisfaction and retention rates.
  • Took charge of lead tracking mechanisms that reduced bottlenecks, resulting in a 40% improvement in time-to-conversion across all lead channels.
  • Collaborated with account executives to achieve a 52% quarter-over-quarter improvement in high-touch lead conversions, supporting sales in closing high-value deals.

Affiliations

  • Awarded Employee of the Year, National Sales and Marketing Executives (NSME)
  • Certified Member, American Institute of Professional Salespeople (AIPS)
  • Mentor, Sales Professionals of America Network (SPAN)
  • Presenter, B2B Sales Association National Conference 2018, on Leadership in Lead Setting
  • Certified, HubSpot Sales Management Certification
  • Active Member, Sales Education Foundation (SEF)
  • Member, AA-ISP (American Association of Inside Sales Professionals)
  • Certified, Salesforce Sales Cloud Consultant
  • Participant, Association of Talent Development (ATD) Sales Enablement
  • Certified, Consultative Selling by Brian Tracy

Certifications

  • Project Management Professional (PMP)
  • Intercom Engagement Strategies Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • American Academy of Financial Management (AAFM)
  • Salesforce Sales Cloud Consultant Certification
  • Customer Journey Mapping Professional Certification
  • Certified Predictive Analytics Professional
  • Cisco Sales Expert Certification (CSE)

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