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Skills

  • Task delegation
  • Extensive framework knowledge
  • Employee mentoring
  • Territory Sales Experience
  • Menu knowledge
  • Employee training
  • Service-oriented
  • Customer service excellence
  • Outgoing personality
  • Inventory control

Work Experiences

  • Assisted with the introduction of a new reward program for customers, leading to 54% increase in membership signups in framework.
  • Took on additional job responsibilities, including performance reporting and workflow optimization, allowing me to meet the project's target date during an unexpected backlog.
  • Achieved 19% improvement in 6 months survey.
  • Addressed customer complaints professionally while collaborating with the management to develop long-term resolution strategies.
  • Actively participated in daily team briefings, offering suggestions that led to a 69% improvement in customer satisfaction feedback.
  • Built strong rapport with crew members and management alike, ensuring teams communicated effectively even in high-pressure situations.
  • Coordinated a small team.
  • Boosted customer retention by recommending personalized product options and creating upselling strategies for the crew team.
  • Accomplished this within three years.
  • Contributed to the smooth operation of on-site crew by taking initiative on cleaning, restocking, and organizing key areas at Chicago.

Summaries

  • Team Crew with over 13 years of experience in customer service environments.
  • Exceptional at overcoming obstacles and streamlining processes.
  • Leader who inspires others and solves problems.
  • Expert in the use, maintenance, and emergency repairs of metric equipment.
  • Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.
  • Lifts 11 pounds safely.
  • Available to work any shift and can lift 7 pounds.
  • Bakery Clerk with 8 years of experience baking and decorating cakes, cookies, and pastries.
  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.

Accomplishments

  • Improved product packing accuracy, reducing mispackaged orders by 43% during high-demand times.
  • Spearheaded the cleaning and maintenance schedule for crew stations, maintaining operational longevity of equipment and cleanliness standards.
  • Repeatedly commended by management and the crew for identifying and resolving workflow bottlenecks quickly, leading to process.
  • Won “program” Award for framework.
  • Reduced Salesforce processing errors by 67% through consistent quality checks and team collaboration.
  • Mentored a rotating crew of 7 members in task prioritization and problem resolution, increasing daily output by 24%.
  • Facilitated shift transitions by ensuring all logs and order resets were accurately transferred and ready, speeding up start time by 16 minutes.
  • Streamlined inventory tracking systems, resulting in a reduction of stock discrepancies by 67%.
  • Implemented daily team briefings to discuss task prioritization and customer satisfaction strategies, improving service efficiency by 24%.
  • Collaborated with team of 7 in the development of metric.

Affiliations

  • Food and Beverage Management Association
  • National Association of Social Workers
  • Global Association for Quality Management CPA
  • American Management Association (AMA)
  • American Society of Safety Professionals
  • Rotary International
  • Jaycees
  • National Restaurant Association
  • International Association of Business Communicators (IABC)
  • Toastmasters International Chapter Chicago

Certifications

  • American Culinary Federation (ACF): Scrum Master
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Cash Management Certification, Harbor & Co., 2022
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)
  • Sales and Client Retention Certification, standard
  • Certified Retail Sales Associate (CRSA) – National Retail Federation

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