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Skills

  • Cross-functional team collaboration
  • Unit troubleshooting
  • Blueprint and schematic interpretation
  • Customer service management
  • Supervision
  • Chilled water experience
  • System Performance Analysis
  • Relationship development
  • Client relationship management
  • Air conditioning knowledge

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Championed the introduction of eco-friendly refrigerants.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with manufacturers and suppliers to source high-quality components, reducing warranty claims by 72%.
  • Delivered the project within budget.
  • Advised on upgrading to energy-efficient models.
  • Collaborated with cross-functional teams.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of system project by method team, which resulted in procedure.
  • Addressed system inefficiencies.

Summaries

  • Refrigeration and Air Conditioning Technician with 14 years of successful workflow optimization and budget management experience.
  • Achieved a 55% client satisfaction rate.
  • Within Automotive and Motor Vehicles, senior Refrigeration and Air Conditioning Technician and outstanding performer in cross-functional collaboration and data analysis.
  • Dedicated to improving building efficiency.
  • Dedicated to learning, growing, and succeeding in Automotive and Motor Vehicles.
  • Dedicated to improving building efficiency through collaboration with cross-functional teams, enhancing overall HVAC system performance by 62%.
  • Strengths in process improvement and team leadership backed up by Automotive and Motor Vehicles training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed to applying in-depth knowledge of HVAC systems and thermodynamics to ensure energy-efficient installations and reliable operations.
  • Collaborative technician with a results-oriented approach.

Accomplishments

  • Effectively managed a service portfolio of more than 18 active clients, achieving a client satisfaction rating of 35% year-over-year.
  • Recommended energy-saving upgrades for 13 clients, boosting system efficiencies and achieving an average reduction in operational expenses of 76%.
  • Created preventative maintenance schedules for 15 customers, increasing equipment lifespan by an average of program and reducing breakdowns by 37%.
  • Introduced updated safety protocols, resulting in zero accidents over 4 months of continuous service work in refrigeration and HVAC.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Redesigned ventilation and ductwork for system, leading to a 83% increase in HVAC system efficiency and air quality.
  • Increased client retention by 77% through delivery of exceptional post-service maintenance advice, boosting longevity and energy efficiency of systems.
  • Wrote comprehensive inspection reports outlining potential HVAC system risks, improving client awareness and reducing incidents of unplanned downtimes.
  • Established set guidelines for refrigerant gas recharging procedures, meeting ITIL standards and minimizing environmental impact during servicing.
  • Collaborated with team of 3 in the development of system.

Affiliations

  • National Comfort Institute (NCI) HVAC Performance and Duct Optimization
  • Project Management Institute
  • American Marketing Association
  • Rotary International
  • Indoor Air Quality Association (IAQA) Certification
  • North American Technician Excellence (NATE) Certification
  • The ENERGY STAR Program for HVAC Contractors
  • Association of Information Technology Professionals
  • International Facility Management Association (IFMA)
  • Association for Supply Chain Management (APICS)

Certifications

  • ASHRAE Certified HVAC Designer (CHD)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Building Operator (CBO)
  • HVAC Excellence Professional Technician Certification
  • Advanced Automation Technology Certification
  • Certified Business Analysis Professional (CBAP)
  • SMACNA HVAC Duct Installer Certification
  • Mechanical Contractors Association of America (MCAA) Certified Technician
  • CompTIA Security+
  • Programmable Logic Controllers (PLC) HVAC Systems Certification

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