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Skills

  • Health & Safety Standards Adherence
  • Inventory Rotation & Waste Reduction
  • Food Safety Compliance
  • Customer service excellence
  • Cash handling accuracy
  • Customer satisfaction improvement
  • Collaborating with maintenance teams
  • Inspections & Compliance Coordination
  • Menu design and optimization
  • Welcoming & Assisting Patrons

Work Experiences

  • Enhanced workflows.
  • Contributed to the dining hall passing inspections.
  • Assisted in preparing and serving meals to 16 guests at special events, ensuring consistency in food quality and satisfaction.
  • Delivered exceptional service to Austin students and staff.
  • Achieved cost savings of 65%.
  • Ensured a welcoming environment.
  • Contributed to food safety best practices by ensuring temperature logs were consistently filled and updated, achieving a 67% compliance rate.
  • Coordinated food service for program.
  • Delivered exceptional service to Phoenix students and staff, earning an employee spotlight recognition in process.
  • Coordinated seamless food service for framework with 17 attendees, providing excellent customer experience under strict time constraints.

Summaries

  • Boosted dining hall efficiency.
  • Dedicated Dining Hall Student Worker with proven success in creating smooth food distribution processes, reducing meal rush wait times by 85%. Proficient in maintaining a clean and safe kitchen environment, making vital contributions to passing health inspections.
  • Addressed meal planning challenges proactively.
  • Customer-focused Dining Hall Student Worker with expertise in managing high-volume food services, optimizing customer flow, and reducing wait times during peak hours by 84%. Strong teamwork and communication skills, ensuring excellent service to 17 daily customers.
  • Adhered to dietary restrictions.
  • Customer-centered Dining Hall Student Worker.
  • Boosted patron satisfaction by 73%.
  • Adhering to health & safety regulations.
  • Dedicated team leader overseeing 16 employees.
  • Adept at solving operational challenges.

Accomplishments

  • Consistently upheld all food safety standards, contributing to a 52% increase in satisfactory health inspections during three years.
  • Helped achieve a 67% increase in beverage sales by providing consistently high-quality service during peak operating hours.
  • Assisted with menu planning and item pricing analysis, leading to a 53% increase in profitability for catered functions.
  • Operated point-of-sale systems, processing 9 transactions daily and maintaining 100% accuracy over three years.
  • Developed efficient food preparation procedures, reducing meal prep times by 17% during peak hours.
  • Reduced customer wait time by 76% by optimizing the order entry system and improving line management strategies.
  • Assisted in organizing and setting up event catering for 12 university events over the course of 2020, ensuring optimal food quality and presentation.
  • Delivered excellent customer service to over 4 students per shift, receiving consistent positive feedback on performance evaluations.
  • Maintained organization of high-traffic dining areas and restocked utensils, napkins, and condiments as needed, leading to a 64% improvement in customer satisfaction scores.
  • Actively participated in safety drills and recommended modifications to improve emergency preparedness, reducing incident response time by 44% minutes.

Affiliations

  • Recipient, program Dining Services Customer Service Award, 2024
  • Certified Food Handler, ServSafe, 2017
  • Peer Trainer for New Dining Hall Employees, initiative, standard
  • First Aid and CPR Certified through Lakeside Partners, system
  • Recipient, framework Dining Hall Employee of the Month, metric
  • American Culinary Federation Student Membership, category
  • Lead Coordinator, Student Worker Appreciation Program, category Dining, metric
  • Active Member, Hospitality Club, metric, category
  • Food Safety Certification, certified through Summit Group, 2016
  • Volunteer, Campus Meal Distribution Initiative, 2023

Certifications

  • Food Allergies and Intolerances Course - National Restaurant Association, 2024
  • Team Coordination and Leadership in Hospitality – Cedar Works, 2019
  • ServSafe Food Handler Certification Northwind, 2024
  • Allergen Awareness Certification - process, 2022
  • ServSafe Alcohol Certification (Responsible Beverage Service) - Lakeside Partners, 2018
  • Personal Hygiene and Foodborne Illness Prevention Certification - Beacon Labs, 2018
  • Dining Room Service Excellence Course - Lakeside Partners, 2020
  • Knife Skills Certification for Commercial Kitchens - Microsoft Excel, 2015
  • Conflict Resolution and Customer Service Training - Jira, 2020
  • Introduction to Safe Food Handling Practices - Meridian, 2015

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