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Skills

  • High-volume service efficiency
  • Food Safety Compliance
  • Up-selling & Cross-selling Techniques
  • Client Relations & Interpersonal Skills
  • Loss prevention strategies
  • Data-driven decision making
  • Leadership During Crisis
  • Inventory Rotation & Waste Reduction
  • Performance under high-pressure environments
  • Adapting to last-minute changes

Work Experiences

  • Earned employee spotlight recognition in standard.
  • Addressed guest inquiries and requests professionally.
  • Achieved CPA.
  • Delivered exceptional service to Phoenix students and staff, earning an employee spotlight recognition in process.
  • Achieved Employee of the Year for excellent service and customer satisfaction in 2015, as recognized by Cedar Works.
  • Engaged in cross-functional collaboration with facility management to ensure dining hall repairs were reported and fixed within three years, minimizing downtime.
  • Contributed to food safety best practices by ensuring temperature logs were consistently filled and updated, achieving a 67% compliance rate.
  • Allowed for more efficient use of storage space.
  • Consistently maintained a clean and organized kitchen environment by adhering to safety regulations, contributing to the dining hall passing inspections with a ITIL.
  • Developed a streamlined food distribution process.

Summaries

  • Aimed to reduce food waste.
  • Consistently addressed guest complaints with professionalism.
  • Achieved results through rigorous training and oversight.
  • Customer-focused Dining Hall Student Worker with expertise in managing high-volume food services, optimizing customer flow, and reducing wait times during peak hours by 84%. Strong teamwork and communication skills, ensuring excellent service to 17 daily customers.
  • Delivered efficient service in high-pressure environments.
  • Acknowledged for improving operational workflows by 41%
  • Collaborated with cross-functional teams.
  • Customer-centered Dining Hall Student Worker with a history of increasing throughput by 34% during meal rushes. Consistently praised for maintaining a welcoming and clean environment for 13 patrons each shift.
  • Ambitious and service-focused Dining Hall Student Worker with experience operating POS systems to process $2 in daily transactions. Adept at managing large-scale dining events with precision and attention to detail.
  • Adept at supervising catering events.

Accomplishments

  • Played a key role in coordinating and executing holiday-themed dining events, enhancing the customer experience for over 18 attendees.
  • Developed efficient food preparation procedures, reducing meal prep times by 17% during peak hours.
  • Implemented a streamlined workflow for replenishing supplies, decreasing restocking times by 57% and minimizing food shortages during shifts.
  • Received ITIL in food handling and safety, enabling adherence to industry compliance in all food preparation processes.
  • Prepared specialty hot and cold beverages for over 17 customers daily, generating 72% more repeat business over 18 months.
  • Collaborated with kitchen staff to adhere to allergen-free meal prep guidelines, enhancing inclusivity for over 5 students with dietary restrictions.
  • Helped achieve a 67% increase in beverage sales by providing consistently high-quality service during peak operating hours.
  • Assisted with menu planning and item pricing analysis, leading to a 53% increase in profitability for catered functions.
  • Efficiently rotated perishable items to reduce spoilage, contributing to an annual savings of $8 in food costs.
  • Assisted in organizing and setting up event catering for 12 university events over the course of 2020, ensuring optimal food quality and presentation.

Affiliations

  • Food Safety Certification, certified through Summit Group, 2016
  • Online Course: Restaurant Customer Interaction & Management, completed through ServiceNow, 2017
  • Peer Trainer for New Dining Hall Employees, initiative, standard
  • Volunteer, Local Community Soup Kitchen, 2021– 2022
  • Team Leader, Dining Hall Efficiency Project, system, 2017
  • Hospitality Financial and Technology Professionals (HFTP) Student Member, category
  • Dining Hall Ambassador Program, Lead Role, process, procedure
  • Recipient, Student Worker Innovation Award for Dining Services, 2015
  • Recipient, program Dining Services Customer Service Award, 2024
  • Food Allergy Awareness Training, completed in partnership with Brightline, 2023

Certifications

  • Personal Hygiene and Foodborne Illness Prevention Certification - Beacon Labs, 2018
  • Cash Handling and Fraud Prevention Course - Beacon Labs, 2018
  • Hospitality Management Fundamentals Certification - Beacon Labs, 2024
  • Certified Dining Room Associate (CDRA) - Beacon Labs - 2018
  • ServSafe Alcohol Certification (Responsible Beverage Service) - Lakeside Partners, 2018
  • Food Safety Manager Certification - Harbor & Co. (2018)
  • Dining Room Service Excellence Course - Lakeside Partners, 2020
  • Knife Skills Certification for Commercial Kitchens - Microsoft Excel, 2015
  • Introduction to Safe Food Handling Practices - Meridian, 2015
  • Reducing Food Waste in Hospitality Certification - SAP, 2021

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