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Skills

  • Event service
  • Advanced food presentation skills
  • Proper table setup
  • Wine service
  • Customer complaint resolution
  • Dining area cleanliness
  • Conflict de-escalation strategies
  • To-go order preparation
  • Dessert and coffee service
  • Customer service excellence

Work Experiences

  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $11 in daily wine sales.
  • Supported the needs of a 3-person wait staff who attended to the specific needs of countless customers on a daily basis for procedure restaurant with social relevancy and intentionality.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Promoted items on beverage lists and restaurant specials.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.

Summaries

  • Grocery Store Clerk was responsible for keeping the store clean, safe, and well-organized in order to appeal to customers.
  • With a proactive and attentive nature, well-organized and conscientious.
  • Fine Dining Server is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Excellent communication and detail-oriented skills.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Having worked in framework settings for 7 years.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.

Accomplishments

  • Developed
  • Established
  • Collaborated with team of 8 in the development of method.
  • Monitored
  • Awarded "Outstanding Employee" in 2023.
  • Identified
  • Ensured
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Trained
  • Documented

Affiliations

  • International Association of Administrative Professionals
  • National Waiters Association
  • The Culinary Institute of America (CIA) Alumni Network
  • Hospitality Financial and Technology Professionals (HFTP)
  • World Association of Chefs Societies (WACS)
  • American Hotel & Lodging Association (AHLA)
  • James Beard Foundation Professional Membership
  • American Marketing Association
  • Association for Computing Machinery
  • Certified Sommelier, Court of Master Sommeliers

Certifications

  • Sommelier Certification procedure
  • Certified Sommelier - standard
  • Allergen Awareness Training - ServSafe®
  • Safe Alcohol Handling Certification framework
  • Certified Hospitality & Tourism Manager (American Hotel & Lodging Educational Institute)
  • Cisco Certified Network Associate (CCNA)
  • Customer Service Certification – National Restaurant Association
  • Advanced Food Safety Certification (ServSafe)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)

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