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Skills

  • Food running
  • Hospitality service expertise
  • Closing Shift Leadership
  • Menu memorization
  • Bill computation
  • Stocking and replenishing
  • To-go order preparation
  • Table setting
  • Ability to memorize extensive menus
  • Menu presentation

Work Experiences

  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Verified that all 18 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Evaluated a 13 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients.
  • Delivered orders to tables in a timely manner and according to the specifications requested.
  • Cashed out customers using cash registers and credit card machines, handling up to $12 in cash per event.
  • Bussed, cleaned, and set 10 tables to ensure quick turnover and increase the number of covers every one year.
  • Solicited feedback from customers, resolved issues, provided additional items, and optimized throughout the meal.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.

Summaries

  • Having worked in framework settings for 7 years.
  • Efficient Fine Dining Server with over 7 years of experience in metric and category service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Proven leadership skills and extensive knowledge of the food and beverage industry.
  • Motivated Fine Dining Server exhibiting strength in critical thinking and problem solving.
  • Polishing silverware, setting tables, and cleaning up spills are all tasks that an enterprising fine dining professional is well-versed in.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Store Manager with 14 years of experience in grocery and natural foods stores.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.

Accomplishments

  • Earned “category” Award for metric.
  • Managed
  • Increased
  • Initiated
  • Researched
  • Created
  • Prepared
  • Documented and resolved method which led to initiative.
  • Reorganized grocery store merchandise and displays, increasing output by 5%.
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.

Affiliations

  • Le Cordon Bleu Alumni Association
  • International Luxury Hotel Association (ILHA)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Rotary International
  • Society of Wine Educators (SWE)
  • National Association of Social Workers
  • The LGBTQ+ Hospitality Industry Association
  • Eco-Friendly Food Service Professionals Network
  • Professional Bar & Beverage Managers Association (PBBMA)

Certifications

  • Fine Dining Service Excellence Certification category 2015
  • Advanced Wine Course Completion (Court of Master Sommeliers)
  • SHRM Certified Professional (SHRM-CP)
  • Customer Service Certification – National Restaurant Association
  • Certified Public Accountant (CPA)
  • Safe Alcohol Handling Certification framework
  • Sustainability in Hospitality Certification (Green Restaurant Association)
  • Advanced Food Safety Certification (ServSafe)
  • Wine Specialist Certification method
  • Sommelier Certification procedure

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