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Skills

  • Communications
  • Medicare and Medicaid eligibility
  • Testing procedures
  • Load Testing and Performance Tuning
  • Database query validation (SQL/no-SQL)
  • Client relations strength
  • Load and stress testing execution
  • Java/C/C++
  • Coding and modularization
  • Driving efficiency improvements

Work Experiences

  • Achieved zero major findings during Six Sigma evaluations.
  • Coordinated alpha/beta testing efforts.
  • Authored and updated comprehensive Standard Operating Procedures (SOPs), streamlining quality assurance tasks and reducing errors by 55%.
  • Assisted the company in achieving its objectives by assisting production workers.
  • Worked closely with Free Resume Exampless to promote a team-oriented approach in daily activities.
  • Created monthly, end-of-quarter, and other statistical reports, as well as analysis for the leadership team and studies on the outcomes of quality improvement programs.
  • Created a shared resource pool.
  • Analyzed materials, components, and products that were in the process of being made as well as those that were finished.
  • Achieved a 84% improvement in throughput.
  • Achieved annual savings of $2 for the QA department.

Summaries

  • Accomplished Quality Assurance Test Analyst with a track record of leading cross-functional teams and contributing to the successful on-time release of 6 product versions.
  • Adept at regression testing.
  • Customer Service Representative with experience working in a variety of category and customer service environments.
  • Achieved system through timely identification of software issues.
  • 9+ years of experience in manual and automated testing.
  • Adept at conducting audits resulting in reduced non-compliance issues by 19%. Strong ability to communicate with stakeholders and adapt QA methodologies to evolving industry standards and business needs.
  • Senior Software Engineer with over 11 years of experience designing innovative applications and exceeding client expectations.
  • Advanced understanding of quality assurance operations and a commitment to see issues through to completion.
  • Collaborative Quality Assurance professional excelling in cross-functional teamwork to solve quality issues, reducing defects by 40% over 6 months.
  • Ability to recognize initiative issues and integrate process solutions to achieve initiative.

Accomplishments

  • System Integration: Aligned office departments and increased inter-department communication and data sharing.
  • Created and tracked key QA metrics using HubSpot, which provided a 29% increase in management visibility to test progress.
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Coordinated corrective action projects across multiple departments, successfully addressing over 2 open issues in just the past year.
  • Analyzed real-time production data to proactively identify quality trends, leading to a 41% improvement in first-pass yields.
  • Championed process improvement initiatives across the QA department, driving a net reduction in test cycle times by 6%.
  • Introduced a risk-based monitoring system that improved the identification of quality risks, helping reduce customer complaints by 73%.
  • Streamlined
  • Worked closely with developers to understand system architecture and leverage in-depth testing, identifying 8 critical software defects before launch.
  • Completed high-risk preventive maintenance on production lines, reducing unplanned downtime by 3 hours within 6 months.

Affiliations

  • Lean Enterprise Institute – Lean Methodology Advocate
  • Software Test Automation Meetup (STAM)
  • Continuous Delivery Foundation (CDF) member
  • Certified Reliability Engineer (CRE)
  • Completed ISTQB Advanced Agile Tester certification, focusing on adapting test strategies to Agile workflows.
  • Active member of the International Society for Pharmaceutical Engineering (ISPE)
  • American Productivity & Quality Center (system)
  • Six Sigma Green Belt/Black Belt Member – Core Team for Process Improvement
  • Member of SQL Server Professional Association 2017
  • Attended the annual Quality Assurance & Testing Conference (QATC) to stay updated on the latest industry tools and methodologies.

Certifications

  • American Academy of Financial Management (AAFM)
  • Certified Professional for Requirements Engineering (CPRE), framework
  • Kubernetes Fundamentals Certification – Meridian
  • CompTIA A+ Technician
  • Rapid Software Testing Certification - process
  • ISO/IEC 17025 Accreditation for Laboratory Quality Management Systems
  • Certified Agile Tester (CAT)
  • Certified Professional in Agile Testing (CPAT)
  • Certified Agile Tester (CAT) – Harbor & Co.
  • Total Quality Management (TQM) Certification by system

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