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Skills

  • Report preparation
  • Money handling abilities
  • International sales support
  • POS systems expert
  • Professional telephone demeanor
  • Data entry
  • Receiving support
  • Customer support ticket management
  • Customer complaint resolution
  • Customer feedback loop management

Work Experiences

  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Provided clients with basic technical support for a variety of framework company products.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Provided ongoing guest service, which included SAP recommendations.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Contributed to $2 in annual store sales per three years.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Created and maintained a detailed database to develop promotional sales.

Summaries

  • Achieved success in providing unsurpassed customer service.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Asana and method techniques have been taught to me.
  • Bring extensive high-call volume experience working with standard consumers spanning 4 years.
  • Work From Home Agent with 6 years of successful quality assurance and vendor management experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Fluent in Japanese. Personable and professional communicator.
  • Very knowledgeable about Asana, as well as metric competitors and offerings.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Under duress, personable and professional.

Accomplishments

  • Analyzed team performance metrics and developed action plans that reduced missed SLAs by 44%.
  • Developed personalized customer service strategies that increased repeat customer engagement by 28%.
  • Collaborated with team of 6 in the development of framework.
  • Contributed to the design of customer-focused training materials, decreasing onboarding time for new hires by 19%.
  • Facilitated cross-departmental collaboration in a remote environment, ensuing resolution alignment and achieving a 42% increase in first contact resolutions.
  • Served as the lead agent on system, successfully reducing ticket response time by 60% within the first 14 weeks of launch.
  • Documented and resolved system which led to process.
  • Reduced customer wait time by 25% through optimization of internal ticket-routing processes.
  • Maintained management of 4 support tickets daily, reducing resolution time by 58% with a focus on customer-first engagement.
  • Adopted a multi-channel support system, including phone, email, and live chat, leading to a reduction in ticket wait times of 23%.

Affiliations

  • Membership in Remote Support Professionals Forum
  • National Association of Social Workers
  • Society of Human Resource Management
  • Call Center Management Association
  • Women in Customer Success Network
  • Rotary International
  • Association for Computing Machinery
  • Technology and Product Support Group – Adobe Creative Suite
  • Certified Internet Web Professional (CIW) – cross-functional collaboration
  • Lions Club

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Remote Problem Resolution Expert (Certification) - 2023
  • Cisco Certified Internetwork Expert (CCIE)
  • Google IT Support Professional Certificate
  • Service Cloud Consultant - Salesforce Certification
  • Certified Customer Service Specialist (CCSS)
  • SHRM Certified Professional (SHRM-CP)
  • Customer Success Manager Certification - Lakeside Partners
  • Zendesk Support Administrator Certification
  • CompTIA Security+

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