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Skills

  • Staff performance evaluation
  • Dental staff assistance
  • Multi-Task Management
  • Product ordering
  • Groundwork
  • Background check processes
  • Technology background
  • Background in supervision and management
  • Human resources background
  • Nursing staff workflows

Work Experiences

  • Double-checked plans and designs to ensure that the grounds work was complete.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Diagnosed equipment issues and performed routine maintenance to keep it in working order.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Responded to customer questions and concerns, usually returning voice mail messages within 10 hours.
  • On-site training was provided by me.
  • Responded quickly to customer concerns and resolved standard issues using budget management and risk assessment.
  • Guided
  • Evaluated initiative and metric pest damage and used appropriate pesticides to mitigate and control it in a safe manner.
  • Completed all timesheets and metric paperwork on time and accurately to keep my files up to date.

Summaries

  • Proactive
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Over 17 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Ground Staff with 5 years of successful stakeholder engagement and team leadership experience.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Articulate
  • Collaborate with commercial lenders to achieve sales targets.
  • Focused on customer service
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a procedure position with a forward-thinking organization.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Orchestrated fast turnaround for delayed flights, enabling an increase in average on-time departures by 28%.
  • Facilitated team training on SLA management, improving service adherence across shifts and boosting employee performance scores by 64%.
  • Mediated interactions between frustrated passengers and airline personnel during adverse conditions, reducing complaint escalations by 37%.
  • Took ownership of direct communication with passengers to resolve flight issues, achieving a satisfaction rate of 39%.
  • Drafted and revised emergency response procedures, improved readiness for irregular operations, and reduced response time to unforeseen events by 13 minutes.
  • Generated 62% customer satisfaction increase by responding to feedback and implementing relevant operational changes.
  • Increased sales 8% over one year.
  • Volunteered to mentor newly hired ground staff, improving start-up efficiency for 16 new employees.
  • Enhanced baggage handling accuracy through the implementation of an RFID tracking system, reducing misrouted baggage by 44%.
  • Managed day-to-day VIP lounge services, assisting 10 high-profile passengers and improving overall lounge satisfaction by 49%.

Affiliations

  • International Council of Nurses
  • American Association of Airport Executives (AAAE) - Ground Services Chapter
  • Passenger Services Conference Delegate at IATA
  • Affiliate of the International Airport Management Conferences (IAMC)
  • International Council of Airports and Ground Operations (ICAGO) Member
  • Toastmasters
  • Airport Services Association (ASA) Membership
  • Airport Services Quality (ASQ) Initiative Participant
  • Passenger Facilitation Working Group (PFWG) Membership
  • Association of Ground Handling Management (AGHM) Contributor

Certifications

  • Certified Airport Operations Officer by category
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Airport Services Diploma, system
  • Apple Certified Associate (ACA)
  • Certification in Airline Load Control Services
  • Airport Handling and Safety Certificate
  • Certified Ground Support Equipment Operator (GSE), Ironclad Systems
  • Certification in Aviation Security Awareness
  • First Aid/CPR Certified

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