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Skills

  • Medication dispensing
  • Employee onboarding process improvement
  • Profit improvements
  • Grant writing and proposal development
  • Hiring and recruitment
  • Immunizations
  • Data-driven decision making
  • Electronic Health Record (EHR) system implementation
  • Healthcare policy review and update
  • Healthcare cost trend analysis

Work Experiences

  • Was in charge of a group of 2 pharmacy technicians.
  • Analyzed patient data across multiple clinics to identify patterns, reducing patient wait times by 63%.
  • Achieved 2 consecutive error-free internal audits.
  • Assisted in the organization of community health fairs, which provided free screenings to 16 participants in Portland.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 14%.
  • Assisted in organizing community health fairs.
  • Aided in developing new growth strategies for 2019.
  • Collaborated with the billing department.

Summaries

  • Bringing a successful career history of more than 9 years to the table.
  • Achieved results in 3 months.
  • Assisted community health outreach programs.
  • Collaborated with interdisciplinary teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Assisted leadership in preparing grant proposals.
  • Healthcare Administration Intern with 5 years of successful strategic planning and performance reporting experience.
  • Hope to help Northwind achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • With more than 3 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.

Accomplishments

  • Led efforts in transitioning from paper-based to electronic workflow for patient records, reducing operational costs by $14 annually.
  • Collaborated directly with department heads to update compliance procedures related to new healthcare legislation, ensuring 100% regulatory compliance.
  • Helped streamline the supply chain for medical equipment, resulting in a 69% cost reduction on inventory management.
  • Documented and resolved procedure which led to method.
  • Implemented a new digital documentation system, reducing patient registration errors by 41% and improving workflow efficiency.
  • Analyzed telehealth trends and assisted in implementing virtual care solutions, expanding access to care for underserved populations by 28%.
  • Monitored patient satisfaction metrics and contributed feedback that improved overall satisfaction ratings by 59% over 6 months.
  • Helped develop a real-time reporting dashboard for patient data, reducing administrative workload by 68% and improving overall data accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Information Technology Professionals
  • Association for Community Health Improvement (ACHI)
  • International Council of Nurses
  • American College of Healthcare Executives (ACHE)
  • Toastmasters
  • Society for Healthcare Human Resources Administration (SHHRA)
  • American Medical Group Association (AMGA)
  • Rotary International
  • American Association of Healthcare Administrative Management (AAHAM)
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Lean Six Sigma Green Belt (Healthcare Focus) — system
  • Certified Professional Medical Auditor (CPMA) - AAPC
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Lean Certification for Healthcare — system
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Specialist in Healthcare Accreditation — Center for Improvement in Healthcare Quality (CIHQ)
  • Patient Safety Certification (CPPS) – Certification Board for Professionals in Patient Safety (CBPPS)

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