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Skills

  • Self motivated
  • Problem resolution
  • System equipment
  • Cost control strategies
  • Relationship development
  • Customer service excellence
  • Organization
  • Icings and fondant
  • Team Leadership
  • Business operations

Work Experiences

  • Have customer service skills, which include using social media to interact with customers.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Take phone and in-person orders from customers.
  • Achieved 16 consecutive years of compliance.
  • Updated the head baker on stock levels by filling out inventory and production sheets.
  • Adapted production schedules based on customer demand.
  • Provided professional and effective customer service to 8 bakery customers every day.
  • Conducted employee evaluations, identifying strengths and making appropriate reassignments.
  • Was in charge of cleaning and maintaining the kitchen equipment and oven.
  • Operation of a bakery machine for the production of spa wafers, pastry preparation, and other materials

Summaries

  • Looking for a management position in a high-end bakery that prioritizes sustainable practices.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Store Manager with 18 years of experience in grocery and natural foods stores.
  • Exceptional at overcoming obstacles and streamlining processes.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Bakery Manager with 18 years of experience in setting high customer service and product excellence standards.
  • Specializes in traditional sourdoughs and is a team player, self-starter, and organized individual.
  • Within Food and Beverage, senior Baker and outstanding performer in stakeholder engagement and project management.
  • Received program recognition for automated.
  • I oversaw a team of 5 bakers who produced over 13 different products and served 8 customers on a daily basis.

Accomplishments

  • Garnered over 12 four- and five-star Yelp reviews initiative.
  • Helped store maintain a 11% customer satisfaction rate on secret shopper surveys.
  • Reorganized grocery store merchandise and displays, increasing output by 10%.
  • Awarded "Outstanding Employee" in 2019.
  • Established youth apprenticeship program with local high school.
  • Generated a 8% increase in wine sales by making appropriate food-pairing suggestions to guests.
  • Reduced
  • Developed
  • Guided
  • Improved

Affiliations

  • Kosher Food Trade Association – Bakery Division
  • National Association of Social Workers
  • Artisan Baking Center – Phoenix
  • Specialty Coffee Association (SCA) – Bakery Section
  • International Association of Administrative Professionals
  • Slow Food USA – Baker Sector
  • Women Chefs and Restaurateurs (WCR) – Pastry & Baking
  • National Confectioners Association (NCA)
  • Association for Computing Machinery
  • Local Culinary Arts & Pastry Schools Alumni Association

Certifications

  • Certificate in Modern Pastry Techniques – framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Food Allergen Awareness Certification by Brightline
  • Level 2 Award in Food Safety for Catering (CIEH) 2017
  • Bakery Production Management Certification 2017
  • Certified Bakery Specialist by Retail Bakers of America
  • CPR/AED/First Aid for Professional Bakers by system
  • Cisco Certified Network Associate (CCNA)
  • Diploma in Confectionery Production & Safety 2022

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