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Skills

  • MS Office
  • Cross-functional team leadership
  • Process improvement
  • Customer satisfaction improvement
  • Tableside service
  • Customer service
  • Equipment maintenance
  • Event setup coordination
  • Relationship development
  • Business operations

Work Experiences

  • Boosted passenger satisfaction by 80%.
  • Assisted in the preparation of foodservice areas.
  • Achieved zero violations.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Assisted in the preparation and arrangement of foodservice areas, ensuring all meals were served at the correct temperature, promoting food safety for 15 guests daily.
  • Co-managed the galley kitchen.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved a President's Club from Vantage.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Achieved a 72% improvement in guest feedback.

Summaries

  • Achieved consistent audit success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at managing galley meal services.
  • Achieved no deficiencies in 8 inspections.
  • Accomplished Galley Steward.
  • Galley Steward with 5 years of successful workflow optimization and data analysis experience.
  • Galley Steward is a communicative Galley Steward who is committed to providing exceptional service and unforgettable guest experiences.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Consistently helped teams pass audits and inspections with zero critical health violations, earning a Employee of the Year from Northwind for outstanding food safety practices.
  • Collaborates closely with chefs to support special onboard events, increasing culinary team output by 45% and ensuring every guest is satisfied.

Accomplishments

  • Collaborated with culinary and dining teams to minimize food and equipment shortages, achieving a 41% reduction in operational downtime.
  • Ensured that hazardous cleaning supplies were stored securely, helping to maintain an injury-free record in the galley for 8 consecutive years.
  • Played a key role in reducing dirty dish backlogs during peak service by 17% through fast-paced teamwork and enhanced cleaning processes.
  • Conducted sanitation inspections on a monthly basis, ensuring compliance with both shipboard and maritime health guidelines.
  • Collaborated with health inspectors to maintain galley cleanliness, resulting in zero major violations across 15 wellness inspections.
  • Logged and inventoried galley supplies on a daily basis, reducing discrepancies and improving resupply efficiency by 79%.
  • Acted as liaison between galley and health authorities, successfully passing 3 consecutive inspections without any major violations.
  • Monitored compliance with safety regulations during routine operations, achieving Scrum Master for exceptional workplace safety standards.
  • Directly addressed system by modifying work schedules and tasks, which resulted in 77% increased efficiency in galley cleaning operations.
  • Worked collaboratively with the ship's culinary team to manage kitchen flow and ensure timely preparation of meals for up to 10 passengers.

Affiliations

  • Society of Human Resource Management
  • US Seafarers International Union
  • Project Management Institute
  • Association of Ship Chandlers
  • International Council of Nurses
  • National Restaurant Association (NRA)
  • Event Management Certification (EMC)
  • Global Hospitality Club
  • U.S. Maritime and Shipping Association
  • Society of Women Engineers

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Maritime Catering Operational Certificate 2016
  • CompTIA Security+
  • Food and Beverage Sanitation Certification Vantage
  • Basic Firefighting Training & Certification metric
  • Standard Food Allergen Management Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Public Accountant
  • Professional Galley Equipment Operation Certificate

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