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Skills

  • Banquet coordination
  • Bill computation
  • Customer satisfaction improvement
  • KPI tracking
  • Complex dish preparation support
  • Food station setup
  • Customer feedback resolution
  • Dining area cleanliness
  • Tableside service
  • First Aid/CPR

Work Experiences

  • Arranged foodservice areas for optimal efficiency.
  • Co-managed the galley kitchen.
  • Achieved a President's Club from Vantage.
  • Championed a recycling initiative in the galley that reduced the kitchen’s waste output by 47% over two years.
  • Achieved a 72% improvement in guest feedback.
  • Addressed food-related concerns.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Achieved a 73% improvement in turnaround time for table resets.
  • Achieved a repair rate under 20%.

Summaries

  • Efficient Galley Steward with over 12 years of experience in procedure and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Within Miscellaneous, senior Galley Steward and outstanding performer in quality assurance and stakeholder engagement.
  • Accommodated 15 passengers per journey.
  • Adept at managing galley meal services for large-scale events, achieving zero delays and maintaining high-quality food presentation under pressure.
  • Dedicated Food Service worker with a track record of success in metric environments and a commitment to supporting the team through hard work and knowledgeable service.
  • Applying waste reduction strategies, helped decrease kitchen waste by 56% while maintaining the quality and timeliness of meal services for 8 guests.
  • Collaborates closely with chefs.
  • Achieved 62% higher satisfaction ratings.
  • Collaborated with culinary staff to create exceptional dining experiences.
  • In stressful situations, a detailed organizer of service operations with versatility.

Accomplishments

  • Operated dishwashing and sanitation equipment in compliance with safety standards, achieving Scrum Master for maintaining cleanliness.
  • Identified opportunities to improve waste management in the galley, reducing food waste by 64% through more efficient portion control practices.
  • Led food prep for special dietary needs, ensuring compliance with safety and health best practices, recognized by passengers with specific dietary restrictions.
  • Collaborated with culinary and dining teams to minimize food and equipment shortages, achieving a 41% reduction in operational downtime.
  • Resolved food service delivery delays by reorganizing prep tasks and time-sensitive duties to optimize the galley's performance during stressful periods.
  • Supported special event catering for up to 2 passengers, ensuring seamless service and adhering to time-sensitive schedules.
  • Documented and resolved framework which led to program.
  • Initiated a comprehensive galley cleanup post-voyage reducing downtime by 10 hours and enabling faster cabin resets for the incoming crew shifts.
  • Resolved product issue through consumer testing.
  • Acted as liaison between galley and health authorities, successfully passing 3 consecutive inspections without any major violations.

Affiliations

  • Project Management Institute
  • Society for Event Catering Management (SECM)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Certified Food Protection Manager (CFPM) Program
  • Certified Hospitality Supervisor (CHS)
  • Event Management Certification (EMC)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Public Accountant
  • First Aid/CPR Certified
  • ServSafe
  • Basic Firefighting Training & Certification metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Food Storage and Preservation Lakeside Partners
  • Food Quality Control in Maritime Catering Certificate
  • CPR and First-Aid Certification Seattle
  • USPH/VSP (U.S. Public Health/Vessel Sanitation Program) Certification
  • Marine Emergency Duties (MED) Certificate procedure

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