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Skills

  • Tire rotations
  • Minor repairs on oil filters and gaskets
  • Process improvement implementation
  • Oil changes
  • Inventory auditing
  • Identifying upsell opportunities
  • Replacing parts
  • Attention to detail with drain plug torque specifications
  • Rebuilding engines
  • Calibrating systems

Work Experiences

  • Repaired engines, transmissions, and electrical systems on process, system, and standard vehicles.
  • Awarded Excellence Award for high sales performance.
  • Oversaw and mentored 15 team members, as well as facilitated daily service operations to drive business growth.
  • Checked brakes, suspension components, and wiper blades.
  • Delegated and supervised vehicle bodywork for restoration and remediation to a body team.
  • Achieved ITIL.
  • Kept fleet vehicles in good working order by following OEM-recommended preventive and corrective maintenance schedules.
  • Analyzed customer vehicle histories.
  • Awarded Top Performer for exceptional customer service.
  • Used metric and procedure electronic tools to find and fix problems like wheel bearing issues and ignition problems.

Summaries

  • Self-motivated team player with excellent problem-solving skills and strong attention to detail.
  • Adept at delivering exceptional customer service, advising on appropriate vehicle care and maintenance plans, contributing to a 76% increase in customer satisfaction.
  • Strengths in quality assurance and budget management backed up by Construction training.
  • Achieved consistent improvement in customer satisfaction ratings.
  • Adapted quickly to improve processes.
  • Achieved full compliance with 2020 safety goals.
  • Looking for a long-term job with opportunities for advancement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Oil Change Technician who can work quickly and accurately while handling a large volume of work.
  • Achieved a 78% increase in shop revenue.

Accomplishments

  • Helped establish a new express oil change lane, reducing wait times by 14 minutes during peak hours, which enhanced customer throughput.
  • Leveraged 4 years of experience to advise on the purchase of shop equipment upgrades, cutting downtime by 70% after implementation.
  • Proactively suggested shop layout improvements, reducing tool retrieval times and enhancing overall technician productivity by 55% per day.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained a 72% customer retention rate by delivering high-quality lubrication services and educating clients on preventive maintenance.
  • Attained OSHA which enabled improved diagnostic efficiency and expanded the range of services offered by the shop.
  • Applied synthetic oil knowledge during customer consultations, resulting in higher adoption rates for premium oil services and a monthly revenue increase of $11.
  • Utilized Jira to maintain precise records of vehicle maintenance, ensuring customers are informed of their service intervals.
  • Created a system training program focusing on correct tool usage and calibration, subsequently reducing waste and errors during routine operations.
  • Worked closely with parts suppliers to negotiate better prices for high-quality oils and filters, reducing shop material costs by 27%.

Affiliations

  • National Oil & Lube News (NOLN) community connection
  • Society of Human Resource Management
  • Recognition from standard for safety and hygiene excellence
  • Hybrid and Electric Vehicle technology group affiliation
  • Society of Women Engineers
  • Active participant in category
  • Association of Information Technology Professionals
  • Association of Diesel Specialists (ADS) membership
  • Involvement in national quick lube technician training programs
  • Society of Automotive Engineers (SAE) International affiliation

Certifications

  • Google Certified Professional Cloud Architect
  • ASE Certification (Automatic Transmission/Transaxle - A2)
  • ASE Certification - Brakes (A5)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Mobile Air Conditioning Society (MACS) Section 609 Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Public Accountant

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