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Skills

  • Escalation resolution
  • First Aid/CPR
  • Communications
  • Sales forecasting
  • Customer relationship management
  • Client needs analysis
  • High-value client relationship management
  • MS Office
  • B2B and B2C sales environments
  • Call quality assessment

Work Experiences

  • Schedule appointments with interested customers based on my schedule.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 81% boost in customer satisfaction.
  • Collaborated with marketing teams.
  • Achieved repeat sales of $3.
  • Achieved a high level of repeat purchases.
  • Transported Adobe Creative Suite to several months customer locations.
  • Built rapport with potential clients, overcoming initial resistance and boosting conversion rates by 39%.
  • Collaborated with engineering to bridge gaps between outbound sales communications and customer support, leading to better service continuity.
  • Collaborated with sales.

Summaries

  • Specializes in juggling multiple tasks at the same time.
  • Addressed customer pain points.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 22% conversion rate on cold leads.
  • Adept at collaborating with cross-functional teams.
  • Adept at customer profiling.
  • Within Miscellaneous, senior Outbound Agent and outstanding performer in client relations and strategic planning.
  • Adept at identifying client needs.
  • Clear understanding of vendor management and quality assurance as well as vendor management training.
  • Achieved a 69% increase in sales for Salesforce.

Accomplishments

  • Consistently built strong relationships with key prospects that converted into $10 in new revenue year-over-year.
  • Achieved Employee of the Year for top sales performance by exceeding target sales by 82% consecutively for 2 months.
  • Documented and resolved standard which led to procedure.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 13 in the development of process.
  • Researched and identified potential B2B clients in Miscellaneous, generating new leads that resulted in $17 revenue in procedure.
  • Developed and presented custom product demonstrations to prospects, securing sales that surpassed monthly targets by 18%.
  • Created and maintained detailed reports on sales performance, helping the company strategically focus on high-value leads and improve ROI by 42%.
  • Established long-term relationships with high-value clients, resulting in repeat business and 22% increase in annual revenue.
  • Consistently exceeded outbound call targets by 29%, contributing to an increase in company-wide productivity metrics.

Affiliations

  • American Marketing Association
  • Association of Information Technology Professionals
  • Toastmasters
  • Certified Sales Leadership Professions (CSLP)
  • Rotary International
  • International Sales and Marketing Professionals (ISMP)
  • Sales Development Executive Group
  • International Association of Sales Experts (IASE)
  • National Customer Service Association (NCSA)
  • Customer Relationship Management Professionals Association (CRMPA)

Certifications

  • Google Analytics for Beginners Certification
  • Certified Sales Development Representative (SDR) – Beacon Labs
  • Zendesk Support Suite Certified 2022
  • AI for Sales - Advanced Certification, Beacon Labs
  • Certified Inside Sales Professional (CISP) - AA-ISP
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified Telemarketing Professional – Meridian
  • Certified CRM Professional – Salesforce or HubSpot
  • Consultative Sales Certification - 2019

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