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Skills

  • Cross-departmental coordination
  • Metric equipment
  • Relationship development
  • Operational improvement
  • Digital check-in systems
  • Adaptability in Fast-paced Environments
  • Insurance claims resolution
  • Cost-saving initiatives in healthcare
  • Budgets
  • Patient relationship management

Work Experiences

  • Contributed to a 85% reduction in preventable diseases.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Used Workday to make appointments.
  • Accomplished this over 15 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results over the past year period.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Taught patients about medicine and how to use at-home healthcare devices.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Patient Service Representative with 16 years of healthcare experience.
  • Achieved over 83% compliance in 2024 audits.
  • Built stronger patient relationships.
  • Achieved top 55% rankings in patient satisfaction.
  • Adept at managing EHR systems.
  • Analyzed and presented clinical data.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Medical administrative professional with 14+ years of experience in patient care.

Accomplishments

  • Monitored patient satisfaction trends using Tableau, optimizing feedback loop systems, which improved satisfaction scores by 52%.
  • Mediated between patients and healthcare providers to reduce wait times in patient resolution, improving patient satisfaction by 44%.
  • Spearheaded a community health partnership with local organizations, ultimately increasing health awareness in the region by 34%.
  • Documented and resolved framework which led to program.
  • Developed and delivered patient education materials about insurance coverage and healthcare policies, increasing patient understanding by 26%.
  • Analyzed data trends and customer feedback to recommend digital check-in enhancements, leading to 29% fewer on-site registration issues.
  • Identified discrepancies in patient insurance coverage data, enabling the collection of an additional $5 in payments over 10 months.
  • Organized quarterly patient service surveys, which provided actionable feedback that resulted in a 28% improvement in clinic amenities.
  • Conducted routine audits for compliance with health regulations, contributing to a successful Georgia health department inspection with 22% compliance rate.
  • Optimized payment tracking and patient billing processes, reducing outstanding accounts by $15 in 15 months.

Affiliations

  • Association for Computing Machinery
  • Society of Human Resource Management
  • Health Information Management Systems Society (HIMSS)
  • Rotary International
  • American Marketing Association
  • American Academy of Ambulatory Care Nursing (AAACN)
  • American College of Healthcare Executives (ACHE)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Lions Club

Certifications

  • Certified Healthcare Administrative Professional (cHAP)
  • Patient Navigator Certification Program (PNCP)
  • CPR/AED/First Aid Certification
  • Certified Associate in Healthcare Information and Management Systems (CAHIMS)
  • Certified Health Data Analyst (CHDA)
  • Lean Six Sigma Green Belt Certification - Healthcare Focus
  • CompTIA Network+
  • Certified Medical Administrative Assistant (CMAA)
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)

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