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Skills

  • Excellent multi-tasker
  • Exact Software
  • Finance and accounting
  • Team leadership and development
  • Internal auditing
  • Territory Sales Experience
  • Employee performance management
  • Marketing
  • Employee training
  • Payment processing

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Oversaw a successful turnaround that resulted in the elimination of over $12 in debt in the past year.
  • Trained, coached, and mentored staff to ensure that the new initiative program was implemented smoothly.
  • Ensure that cameras, equipment, and facilities are in good working order, that they are stored properly, that they are protected from theft, and that they are maintained.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Meticulously reported issues to higher management, which resulted in metric.
  • Worked directly with management, Store Directors, and the system department to brainstorm, discuss strategy, and mitigate metric issues.
  • Used budget management and cross-functional collaboration to cultivate and strengthen long-term client relationships.
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 18 months.

Summaries

  • Directing employees, delegating tasks, and tracking store goals are all skills she possesses.
  • With 13 years of experience planning, leading, and improving project management functions, I am an enthusiastic leader.
  • Store Director with over 17 years of experience in retail and customer service.
  • Focused on customer service
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Accountable Retail Associate with a high level of initiative and ownership.
  • Offering project management and budget management, meticulous leader and strategic planner with broad managerial acumen.
  • Received the framework award in 2019 for process improvement and team leadership.
  • Bringing 3 years of retail experience, including category and program specialty departments, to the table.
  • Service-driven

Accomplishments

  • Improved customer service scores by 85% points within several months, leading to an increase in store loyalty program sign-ups.
  • Forecasted and minimized overstock and understock risks by refining the demand planning process, reducing inventory holding costs by 6.
  • Increased sales 13% over several months.
  • Introduced a new loss prevention strategy that decreased shrinkage by 33% and led to 3 in recovered revenue.
  • Successfully managed a 2016-round promotional calendar, resulting in a 70% increase in sales during key events.
  • Led a team of 8 employees through a successful new product launch resulting in 12 in sales over several months.
  • Resolved product issue through consumer testing.
  • Reduced shrinkage by 50% through proactive loss prevention efforts and engaging in team education around shrink awareness.
  • Optimized POS system usage, reducing transaction error rates by 51% and improving overall customer satisfaction scores by 24% points.
  • Spearheaded a successful store remodel project that increased foot traffic by 76% and improved store aesthetics.

Affiliations

  • International Inventory Management Group - Received exclusive training on global inventory best practices and loss prevention techniques.
  • International Association of Administrative Professionals
  • International Council of Shopping Centers (ICSC) - Collaborated with industry experts on long-term retail growth strategies.
  • Association for Consumer Research (ACR) - Attended seminars focused on utilizing consumer behavior data for increasing product engagement.
  • Customer Service Professionals Network - Attended sessions on enhancing communication skills for complaint resolution.
  • Customer Experience Innovators (CXI) Association - Attended workshops focused on customer satisfaction improvement and engagement tactics.
  • Retail Supply Chain & Logistics Association - Attended workshops on reducing product shrinkage and improving stock accuracy through innovation.
  • Project Management Institute
  • Lions Club
  • Green Retail Alliance (GRA) Member - Actively involved in enhancing sustainability initiatives and reducing retail waste.

Certifications

  • First Aid/CPR Certified
  • Certified Store Management Professional (CSMP) - procedure
  • Certified Protection Officer (CPO)
  • Certified Business Analysis Professional (CBAP)
  • Certified Administrator of Retail Operations (CARO) - standard
  • Certified Public Accountant (CPA)
  • Certified Merchandising Professional (CMP) - metric
  • Advanced Diploma in Retail Management - process
  • Certified Performance Improvement Professional (CPIP) - Meridian
  • Retail Leadership Mastery Certificate - program

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