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Skills

  • Cross-functional team communication
  • Non-violent communication (NVC) techniques
  • Crisis intervention and de-escalation
  • Expertise in crisis intervention techniques
  • Anxiety disorder expertise
  • Trauma-informed care
  • Emotional regulation & coping strategy support
  • Client program completion analysis
  • Crisis support for individuals in recovery
  • Social skills teacher

Work Experiences

  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Collaborated with healthcare providers and nonprofits.
  • Conducted mental health awareness trainings.
  • Advocated for clients in court, social services, and medical settings, ensuring their voices were represented and legal rights were upheld.
  • Achieved a 15% improvement in distress tolerance among clients.
  • Assessed clients for mental health services.
  • Assessed and referred clients to appropriate mental health services, improving access to care by 57%.
  • Contributed to a 70% increase in social integration.
  • Collaborated with a multidisciplinary team in 2017.
  • Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.

Summaries

  • Achieved long-term success rates above 37%.
  • Achieved sustained recovery success in 58% of clients.
  • Achieved 50% higher success rates.
  • In a variety of settings, capable of providing caring and methodological counseling services.
  • Portuguese is a bilingual mental health counselor who is fluent in both languages.
  • Accomplished at conducting clinical assessments in order to develop effective treatment plans for patients.
  • Achieved measurable client success improvements of 47%.
  • Strong experience working with clients who have method, initiative, and process issues.
  • Achieved over 23% success in recovery goals.
  • Dedicated mental health counselor with over 9 years of experience providing a wide range of individual, group, and familial counseling techniques and interventions.

Accomplishments

  • Handled a caseload of 17 clients while consistently meeting or exceeding program completion benchmarks by 54%.
  • Delivered recovery-focused psychoeducation to groups, equipping 16 clients with the tools to manage their mental health and substance use disorders.
  • Secured process for mental health services through well-documented client progress reports and stakeholder presentations.
  • Reduced administrative errors by system through increased standardization of client documentation and adherence to audit procedures.
  • Developed personalized recovery plans that resulted in 48% improvement in client satisfaction and retention.
  • Maintained strict adherence to HIPAA guidelines, ensuring that all client documentation complied with confidentiality protocols.
  • Authored comprehensive reports for third-party stakeholders, improving collaboration with external agencies and securing ongoing funding for programs.
  • Facilitated crisis intervention efforts, reducing risk of hospitalization for clients by 72% through immediate response and effective de-escalation techniques.
  • Implemented staff training on HIPAA compliance and client documentation protocol, ensuring 3% adherence to confidentiality standards.
  • Employing the latest evidence-based frameworks, provided targeted emotional support services to 14 clients, increasing mental wellness scores by 26%.

Affiliations

  • American Society of Safety Professionals
  • Association for Psychological Science (APS)
  • Society for Social Work and Research (SSWR)
  • Motivational Interviewing Network of Trainers (MINT)
  • National Association for Addiction Professionals (NAADAC)
  • Society of Human Resource Management
  • International Society of Substance Use Professionals (ISSUP)
  • Behavioral Health Association Membership
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • American Medical Informatics Association

Certifications

  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification (CRCC)
  • Co-Occurring Disorder Specialist (CODS) Certification – process
  • SHRM Certified Professional (SHRM-CP)
  • Suicide Prevention Certification (ASIST) – procedure, 2015
  • Certified Mental Health First Aid - National Council for Mental Wellbeing 2023
  • HIPAA Compliance Training Certification – program, 2022
  • Certified Pain Reprocessing Therapy Practitioner – Northwind, 2020
  • Certified Public Accountant (CPA)

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