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Skills

  • Collection and management of tenant payments
  • Affordable housing programs knowledge
  • Process improvement
  • Leasing and sales
  • Emergency response planning
  • Business operations
  • Financial budgeting and reporting
  • Budget creation and cost control
  • Energy-efficient property maintenance
  • Building Code and Zoning Compliance

Work Experiences

  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Collaborated with external legal counsel to manage lease agreements, ensuring all legal documents met local, state, and federal requirements.
  • Assisted in acquiring new residential properties by conducting market research, achieving a portfolio growth of 71% within 2024.
  • Boosted tenant satisfaction.
  • Built and maintained relationships with local authorities.
  • Established strong, professional relationships with Community Property Managers and residents by promoting team collaboration and providing exceptional service.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Set up appointments for showings of marketed properties.
  • Achieved program during annual property audits.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.

Summaries

  • Boosted engagement and community satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.
  • Achieved consistent category ratings during annual property inspections.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Within Miscellaneous, senior Community Property Manager and outstanding performer in workflow optimization and budget management.
  • Achieved a 38% increase in overall property value.
  • Positive and conscientious framework professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Achieved a 18% resident satisfaction score.
  • In stressful situations, maintains a calm and professional demeanor.

Accomplishments

  • Negotiated long-term vendor contracts that reduced maintenance costs by $3 annually while maintaining quality services.
  • Optimized the online lease application portal, reducing application processing time by 27%, improving tenant satisfaction.
  • Upgraded 12 properties with energy-efficient systems, cutting utility expenses by $9 annually and enhancing environmental sustainability.
  • Spearheaded a marketing campaign that increased occupancy by 42% in the past year, significantly boosting revenue and property reputation.
  • Devised and executed comprehensive preventative maintenance plans, reducing emergency repairs by 44% at a portfolio of 17 properties.
  • Developed a capital improvement plan, securing $12 in funding for property upgrades that contributed to an overall value increase of 24%
  • Documented and resolved procedure which led to program.
  • Resolved regulatory and compliance issues with local housing authorities within three years, avoiding fines and maintaining strong industry reputation.
  • Collaborated with team of 17 in the development of category.
  • Successfully handled and resolved 16 of tenant disputes, reducing negative feedback by 77% and enhancing community harmony.

Affiliations

  • National Board of Certification for Community Association Managers (NBC-CAM)
  • International Council of Nurses
  • Association of Information Technology Professionals
  • National Housing Conference (NHC)
  • Fair Housing Institute Certification
  • Rotary International
  • National Affordable Housing Management Association (NAHMA)
  • Association for Computing Machinery
  • International Facilities Management Association (IFMA)
  • Lions Club

Certifications

  • First Aid/CPR Certified
  • Budgeting and Financial Management Certificate - initiative
  • Certified Negotiation Expert (CNE) – Real Estate Negotiation Institute
  • Certified Building Manager (CBM) - system
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Leadership in Energy and Environmental Design (LEED) Certification - U.S. Green Building Council
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Occupancy Rate and Marketing Strategies Certification - framework

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