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Skills

  • Conflict resolution
  • SOP development
  • Risk assessment and mitigation
  • Process improvement
  • Human resources management
  • Contract negotiation
  • Cross-departmental collaboration
  • Organization
  • Team management
  • Performance management

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Oversaw the efficiency of team leadership and process improvement on standard shift, supervising 16 employees.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Meticulously reported issues to higher management, which resulted in standard.
  • Accelerated timelines for Power BI.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Used performance reporting and project management to cultivate and strengthen long-term client relationships.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • 3 years of strategic Director of Site Operations experience leading and overseeing metric and category business activities.
  • Accomplished operations leader with 14 years of experience.
  • Dedicated to providing excellent program services and efficient conflict resolution.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Director of Site Operations with 18 years of successful strategic planning and vendor management experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Expert in system industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Optimize long-term success by effectively balancing targets with resources.
  • Professional with exceptional sales, stakeholder engagement, and team leadership abilities.

Accomplishments

  • Created and implemented new Standard Operating Procedures (SOPs) that enhanced efficiency across multiple departments, reducing process cycle time by 83%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with IT to roll out Power BI, enabling automated tracking of key metrics and reducing manual input errors by 51%.
  • Resolved product issue through consumer testing.
  • Executed a site capacity expansion project that increased production capabilities by 47% within a two years deadline.
  • Led site-wide operational audits, identifying inefficiencies across 17 key areas, resulting in a 29% improvement to workflow processes.
  • Secured operational compliance with Lean standards, ensuring quality system adherence across all site functions.
  • Guided performance reviews and development of 8 direct reports, leading to a 81% improvement in individual KPIs and overall team efficiency.
  • Directed site selection and infrastructure build-out for new operations in Atlanta, delivering the project under budget by $5 and ahead of the 5 months deadline.
  • Supported cross-functional alignment between Operations, R&D, and Quality Control, facilitating seamless product launches and a 41% reduction in time-to-market.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified member of the Green Business Certification Inc. (GBCI) for implementing energy-efficient processes, reducing operational energy costs by 81%.
  • American Society of Safety Professionals
  • Certified Facility Manager (CFM) from the International Facility Management Association (IFMA), with a specialization in multi-site operations stability.
  • Active participant in American Production and Inventory Control Society (APICS), developing procurement strategies that saved 16 annually for the company.
  • Member of the American Management Association (AMA), specializing in project timeline acceleration methodologies for large-scale projects.
  • Project Management Institute
  • Golden accolades from the International Facility Management Association (IFMA), recognizing contributions to sustainability in operations.
  • National Association of Social Workers
  • Participated in C-Level Mentorship Network, offering guidance to emerging leaders promoting from within through mentorship strategies.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • First Aid/CPR/AED Certification Northwind
  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified in Production Planning and Inventory Management (CPIM) - APICS
  • Risk Management Certification - Risk & Insurance Management Society (RIMS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Supply Chain Professional (CSCP)

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