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Skills

  • Safety awareness
  • Cross-departmental collaboration
  • In-flight customer service excellence
  • Ramp service
  • Customer service
  • Conflict de-escalation strategies
  • Adult AED and CPR
  • Cross-functional teamwork with pilots and ground crew
  • Emergency situations management
  • Schedule management

Work Experiences

  • Assisted a passenger in need.
  • Achieved results during 2018.
  • Assisted flight crew in safety checks.
  • Learned how to fly a variety of planes, including process and framework.
  • Achieved results within the first the past year.
  • Achieved 68% quicker meal service on long-haul flights.
  • Consistently exceeded service performance metrics.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • I'm in charge of catering.
  • Attended annual retraining on first aid.

Summaries

  • A friendly flight attendant with over 16 years of experience in the aviation industry.
  • Persuasive Insurance Broker with over 7 years of experience in business sales and life and health insurance.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Professional who is adaptable and dependable and has a strong work ethic.
  • Lead Flight Attendant with a passion for ensuring smooth, successful flights while meeting passenger needs and ensuring maximum safety.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to a 16% reduction in safety-related incidents.
  • Within Airline, senior Airline Professional and outstanding performer in performance reporting and workflow optimization.
  • Bringing extensive knowledge of risk assessment, as well as exceptional problem-solving and conflict-resolution skills.
  • Reliable flight attendant with extensive airline industry experience.

Accomplishments

  • Liaised with maintenance personnel to ensure aircraft readiness before each flight, maintaining a 18% safety record across 10 flights.
  • Implemented an upsell strategy for premium services during international flights, driving up incremental revenue per seat by $11 across 4 flights.
  • Acted as senior cabin leader during over 18 long-haul flights from Raleigh, ensuring timely service delivery and crew cohesion which improved overall crew feedback by 80%.
  • Collaborated with catering and operations teams to ensure the safe handling and transport of specialized in-flight meals, meeting regulatory safety requirements.
  • Trained and mentored a team of 18 junior flight attendants, improving service consistency by 81% on international routes.
  • Provided first aid and emergency support, resulting in the safe resolution of 8 in-flight medical or safety emergencies.
  • Advanced safety protocols by integrating new FAA guidelines, significantly reducing time spent on preflight compliance audits by 42%.
  • Directed emergency evacuation for 17 passengers under 9 minutes, as part of a real-world scenario, achieving commendation for quick response.
  • Successfully managed 12 end-of-flight safety reports per three years, enhancing transparency and accountability in crew operations.
  • Led cross-functional sessions to reassess boarding and safety check protocols, driving a 41% improvement in on-time departure rate.

Affiliations

  • Member, Licensed Airline Professionals, framework, program
  • Aviation for Women’s Network
  • International Customer Service Association (ICSA) - Aviation Chapter
  • Contributing member to Air Transport Safety Institute
  • Professional Aviation Maintenance Association (PAMA) Affiliate
  • Inflight Safety Professionals Association
  • American College of Healthcare Executives (ACHE) for in-flight medical situations
  • Member, Association of Flight Attendants-CWA, process
  • Volunteer, Global Wings Humanitarian Relief Team, Columbus, 2022
  • Membership in The Global Cabin Safety Network (GCSN)

Certifications

  • Top Secret Security Clearance
  • Cabin Crew Safety and Emergency Procedures (SEP) Certification
  • Customer Service Excellence Certification - Northwind or NPS Level Certification
  • Inflight Catering Standards and Procedures Training
  • Emergency Evacuation Drill Training
  • Global Entry Trusted Traveler Certification
  • Airline Operations Specialist Certification - FAA
  • IATA Cabin Crew Safety and Service Certification
  • Advanced Crew Resource Management (CRM) Certification
  • Advanced Communication Skills for Aviation Professionals

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