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Skills

  • Process improvement
  • Business operations
  • Relationship development
  • Merchandising display design
  • Inventory management
  • Microsoft applications proficiency
  • Conflict resolution
  • Team management
  • Supervision
  • Cash Handling & Reconciliation

Work Experiences

  • Increased the team's revenue by over $12 in sales.
  • Achieved results in 6 months.
  • Helped customers by answering their questions and completing their requests.
  • Compared to last 2017.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Achieved recognition in 2022.
  • Boosted employee engagement and morale.
  • Assisted in planning a customer feedback system.
  • Boosted Workday sales by 49%.
  • Analyzed product innovations.

Summaries

  • Captured customer attention.
  • Strengths in process improvement and team leadership backed up by Construction training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at driving customer loyalty.
  • Adept at driving customer loyalty through the creative implementation of rewards programs, resulting in 49% higher repeat business and contributing to overall revenue growth.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Coordinated customer-facing functions.
  • Sells standard and initiative products while keeping up with changing industry trends and customer preferences.
  • Consistently met compliance milestones.
  • Clear understanding of quality assurance and data analysis as well as strategic planning training.

Accomplishments

  • Introduced and managed a new inventory tracking system, leading to a 60% reduction in product discrepancies and shortages.
  • Supported the rollout of new product categories, helping to increase product diversification by 75% and expanding the customer base.
  • Reduced operational errors by 85% through implementing feedback-driven budtender training refresher courses.
  • Resolved 5 complex customer complaints monthly by providing customized solutions and product recommendations, maintaining a 67% positive resolution rate.
  • Developed team performance review frameworks, resulting in improved productivity by 37% and accountability across the budtending staff.
  • Coordinated product displays and promotions that boosted product visibility, leading to a 75% increase in high-margin item sales.
  • Liaised with sales reps and organized vendor product demonstrations, driving a 66% increase in in-store promotions and product trial rates.
  • Established vendor relationships with top cannabis suppliers, negotiating favorable terms that led to a 17% reduction in product costs.
  • Implemented new safety measures for cannabis handling, reducing incidents by 38% and ensuring employee compliance with health and safety standards.
  • Standardized daily opening and closing protocols, ensuring compliance with state cannabis regulations and improving accuracy in dispensary audits.

Affiliations

  • Women Grow - Member to advocate for women leadership in cannabis retail
  • Association of Information Technology Professionals
  • Dispensary Education Event Speaker at Denver, focusing on patient consultation processes
  • Medical Cannabis Society – Conducting regular educational sessions for ongoing professional development
  • Society of Human Resource Management
  • Cannabis Business Executive (CBE) Education Program - Completed in 2016
  • Freemason
  • American Cannabis Nurses Association (ACNA) - Professional Affiliate
  • Cannabis Dispensary Management Training - Trained on state-specific regulations and compliance practices
  • US Cannabis Council - Associate Member

Certifications

  • Salesforce
  • Emergency First Aid/CPR for Budtenders - method
  • Microsoft Certified Systems Engineer (MCSE)
  • Cannabis Inventory Management and Diversion Prevention - program
  • Project Management Professional (PMP)
  • Advanced Cannabis Product Knowledge and Dosage Certification - method
  • ServSafe
  • CompTIA A+ Technician
  • Cannabis Retail Fraud Prevention Certification - system
  • Cisco Certified Network Associate (CCNA)

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