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Skills

  • Vendor negotiation
  • Problem resolution
  • Promotional Event Planning
  • Advanced communication skills
  • Employee Training & Development
  • Compliance Inspection Preparation
  • Conflict resolution
  • Business operations
  • Merchandising display design
  • Cash Handling & Reconciliation

Work Experiences

  • Assisted in planning a customer feedback system.
  • Achieved a 15% increase in foot traffic.
  • Educated customers about promotions to increase sales.
  • Closely monitored and maintained product quality, ensuring customer satisfaction and reducing product returns by 62%.
  • Helped customers by answering their questions and completing their requests.
  • Acted on customer feedback to improve metrics.
  • Kept the procedure and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Achieved a 2-year streak of full compliance.
  • Achieved 11 consecutive months of accuracy.
  • Actively engaged with clients.

Summaries

  • Lead Budtender is a multi-talented Lead Budtender who is consistently rewarded for planning and operational improvements.
  • Coordinated inventory management functions.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
  • Coordinated customer-facing functions.
  • Lead Budtender with 7 years of successful strategic planning and data analysis experience.
  • Achieved accuracy for 4 consecutive months.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Lead Budtender is successful in promoting customer loyalty, satisfaction, and purchases.
  • Strengths in process improvement and team leadership backed up by Construction training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Adept at reducing transaction times by 69%.

Accomplishments

  • Created a product training manual focused on state compliance and strain education, improving team certifications by 55%
  • Collaborated with marketing team to launch social media campaigns, contributing to a 59% growth in dispensary followers and online traffic.
  • Standardized daily opening and closing protocols, ensuring compliance with state cannabis regulations and improving accuracy in dispensary audits.
  • Introduced and managed a new inventory tracking system, leading to a 60% reduction in product discrepancies and shortages.
  • Supported the rollout of new product categories, helping to increase product diversification by 75% and expanding the customer base.
  • Documented and resolved procedure which led to program.
  • Coordinated product displays and promotions that boosted product visibility, leading to a 75% increase in high-margin item sales.
  • Established vendor relationships with top cannabis suppliers, negotiating favorable terms that led to a 17% reduction in product costs.
  • Collaborated with team of 8 in the development of system.
  • Facilitated a 6-day team training program covering cannabis strains, effects, and state laws, resulting in a more knowledgeable and compliant workforce.

Affiliations

  • Rotary International
  • Certified Dispensary Manager - OSHA
  • Cannabis Retail Association - Active Member
  • Medical Cannabis Society – Conducting regular educational sessions for ongoing professional development
  • Budtender Fight Club - Skills development program attendee
  • Retail Cannabis Association - Participated in improving retail management practices
  • Cultivating Community Conversations – Volunteer community outreach and education for cannabis awareness
  • American Herbalists Guild (AHG) - Affiliate Member to extend medicinal cannabis knowledge
  • Association for Computing Machinery
  • Cannabis Alliance - Joined in 2022 for professional development

Certifications

  • Emergency First Aid/CPR for Budtenders - method
  • Certified Cannabis Budtender - system
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Ethical Cannabis Sales Specialist - metric
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Operational Excellence for Cannabis Retail - initiative
  • Salesforce

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