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Skills

  • Proctoring system management
  • Budgets
  • Compliance with Six Sigma exam standards
  • Team building
  • Problem resolution
  • Exam compliance tracking and auditing
  • Automation of exam registration processes
  • Adherence to legal and institutional regulations
  • Continuous improvement in feedback-driven workflows
  • Regulatory compliance

Work Experiences

  • Collaborated with security vendors.
  • Coordinated resources and student availability proactively.
  • Formed partnerships with parents, businesses, and organizations to raise awareness, increase support, and share resources.
  • Looked for industry trends on social media and through online sources.
  • Obtained grants and other funding sources for educational programs and projects, as well as drafted proposals and agreements to ensure proper allocation.
  • Complied with legal regulations.
  • 6 of students reported increased confidence.
  • Oversaw the day-to-day operations of the education program and delegated assignments and evaluated performance of support staff.
  • Contributed to improved student performance.
  • Transported ServiceNow to the past year customer locations.

Summaries

  • Coordinated between faculty, staff, and proctors.
  • Data-driven professional, skilled in analyzing exam results and increasing student pass rates by 36% through pinpointing performance bottlenecks.
  • Achieved a 36% improvement in compliance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved financial savings.
  • Achieved zero disruptions.
  • Complied with institutional and legal regulations.
  • Aligned solutions with institutional goals.
  • Exam Coordinator with extensive experience in complex educational program design, delivery, and evaluation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Successfully implemented an incident reporting system that reduced resolution turnaround times for exam irregularities by 60%. This improved exam integrity and stakeholder confidence.
  • Played a key role in the institution’s attainment of President's Club for efficient and secure exam operations facilitated through process optimizations.
  • Collaborated with academic departments to customize examination formats, enhancing accessibility for 10% of disabled candidates.
  • Utilized Asana to implement a secure delivery mechanism for distributing digital exams, reducing the risk of data breaches by 46% .
  • Led communication efforts with students and faculty regarding exam procedures, improving clarity and reducing incidence of miscommunication by 30%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a cross-functional team to overhaul the exam room setup process, improving operational efficiency across 17 testing locations.
  • Created and analyzed key post-exam evaluation reports, offering insights that led to 19% enhancement in student preparation strategies.
  • Initiated a digital tool for real-time tracking of exam incidents, which enhanced response times, cutting average resolution period from 3 days to 13 hours.
  • Co-led an internal audit of exam processes that highlighted 17 key areas to improve operations; recommendations were successfully implemented, yielding 28% greater efficiency.

Affiliations

  • Board Member of Columbus Exam Coordination Consortium
  • American Evaluation Association (AEA)
  • Professional Testing Inc.
  • Remote Proctoring Association
  • Association for Institutional Research (AIR)
  • Exam Policies Audit and Compliance Interest Group
  • American Educational Research Association (AERA) – Measurement and Testing Special Interest Group
  • American Medical Informatics Association
  • Exam Coordinators Professional Network
  • Jaycees

Certifications

  • Project Management Professional (PMP) - Northwind, 2016
  • Microsoft Certified: Azure Administrator Associate – 2016
  • Salesforce
  • Certified Data Management Professional (CDMP) - Emergency response for online testing environments
  • ISO 27001 Information Security Management System (ISMS) Lead Auditor Certification - Exam material confidentiality
  • Certified Educational Trainer (CET) - Workshop facilitation on exam policies and procedures
  • CompTIA Security+
  • Certified Special Programs Professional (CSPP) - Large-scale examination coordination
  • Digital Learning and Assessment Certificate (DLAC) - Hybrid examination solutions
  • Certified Public Accountant (CPA)

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