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Skills

  • Customer retention strategies
  • Customer satisfaction improvement
  • Invoice generation
  • Account management best practices
  • Transcribing
  • Client portfolio management
  • CRM software proficiency (Microsoft Excel)
  • Healthcare contract negotiation
  • Client Feedback Analysis
  • Database management

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Working with team members and customers to find workable solutions improved operations.
  • Adapted solutions for complex healthcare providers.
  • Aided in the custom delivery of solutions.
  • Management recognized me for providing outstanding customer service.
  • Built connections with medical directors.
  • Worked with others to brainstorm new procedure possibilities.
  • Jira was delivered to customer locations by me.
  • All requests for medical records were entered into spreadsheets.
  • Was in charge of all tasks delegated to me, including budget management and cross-functional collaboration.

Summaries

  • Achieved results across key accounts in Atlanta.
  • Professional with experience in record filing and management.
  • Achieved a 41% boost in close rates.
  • Accomplished in providing expert product education to healthcare professionals, driving increased adoption and patient care improvements.
  • Motivating leader who has built and managed system teams in the past.
  • Lean certified
  • Strong technical skills and experience in client relations.
  • Ability to recognize procedure issues and integrate program solutions to achieve initiative.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Proficient in promoting method by leveraging stakeholder engagement and project management knowledge.

Accomplishments

  • Designed a robust client outreach program that resulted in 13% improved client retention within a 2022 timeframe.
  • Successfully cross-sold quality assurance to existing accounts, leading to $10 in additional annual revenue.
  • Formulated KPIs that enhanced the performance of sales teams, leading to a 85% increase in on-time delivery for new clients in 2018.
  • Championed a consultative sales approach, which resulted in $17 of new business development in the Pacific Northwest over 2021.
  • Negotiated multi-million dollar contracts with healthcare providers and insurers, securing $3 in new revenue for the organization.
  • Implemented a proactive renewal management strategy, driving a 59% improvement in contract renewals for high-value accounts.
  • Managed the successful implementation of ServiceNow, resulting in a 80% improvement in operational efficiency for clients.
  • Analyzed market trends and orchestrated initiatives that led to 65% growth in the adoption of Workday within 2016.
  • Collaborated with marketing teams to roll out targeted campaigns for new product launches, resulting in $10 in incremental revenue generation.
  • Achieved a $4 increase in revenue by identifying opportunities for contract renewal and expansion with existing healthcare networks in the Northeast.

Affiliations

  • Active participant, American Association of Healthcare Administrative Management (AAHAM) forums on healthcare revenue cycle management.
  • Certified, National Association of Health Services Executives (NAHSE) – Completed advanced training in healthcare leadership and operations.
  • Participant, HIMSS (Healthcare Information and Management Systems Society) Leadership Development Program – Specialized in healthcare IT strategies.
  • Member, Oncology Nursing Society (ONS) – Participation in discussions about trending oncology treatments that directly impact product sales and marketing visibility.
  • Member, American Society of Health-System Pharmacists (ASHP) – Established connections with pharmacology departments to better understand service needs.
  • Certified, Certified Medical Device Sales (CMDS) – Obtained specialized training in medical device sales and market entry hurdles relevant to healthcare clients.
  • Certified, National Association of Medical Sales Representatives (NAMSR) – Achieved certification in Rx and med-tech product sales for enhanced negotiation expertise.
  • Attendee, American Association for Respiratory Care (AARC) – Focused on promoting advanced respiratory treatments that align healthcare products to client needs.
  • Member, American Heart Association (AHA) – Engaged with cardiology-focused professional development opportunities relevant to account management strategies.
  • Member, American Association of Pharmaceutical Scientists (AAPS) – Connected with pharmaceutical industry leaders to adapt market strategies.

Certifications

  • Risk Management in Healthcare Environments Certificate
  • Certified Key Account Manager (CKAM)
  • Health Sales Edge by Vantage
  • Cisco Certified Network Associate (CCNA)
  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Patient Experience Professional (CPXP)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Pharmaceutical Sales Professional Certification (PSP) by Vantage
  • American Academy of Financial Management (AAFM)

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