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Skills

  • Invoice generation
  • Insurance billing
  • New business development
  • Healthcare Compliance Knowledge
  • Communications
  • Organization
  • Customer service
  • Escalation and complaint reduction
  • CRM software proficiency (Microsoft Excel)
  • Transcribing

Work Experiences

  • Boosted visibility of ServiceNow through partnerships with healthcare associations, resulting in a 16% rise in market share by 2024.
  • Working with team members and customers to find workable solutions improved operations.
  • Kept my program knowledge up to date by doing process improvement and risk assessment.
  • Adjusted strategies proactively.
  • Built connections with medical directors.
  • Aligned account goals with C-suite executives.
  • Answered 16 phone calls per the past year to assist customers.
  • Acted as the primary point of contact for 16 strategic accounts, ensuring timely delivery of products and services with 41% success rate.
  • Finished process of project, which resulted in procedure.
  • Devised and implemented techniques to improve the retrieval of medical records.

Summaries

  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Proficient in promoting method by leveraging stakeholder engagement and project management knowledge.
  • Professional with experience in record filing and management.
  • Healthcare Account Manager and team leader with 9 years of experience in system settings.
  • Knowledge of Power BI in depth, as well as vendor management and workflow optimization abilities.
  • Accomplished in providing expert product education to healthcare professionals, driving increased adoption and patient care improvements.
  • Ready to take on new challenges in an office setting.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Ability to recognize procedure issues and integrate program solutions to achieve initiative.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Introduced KPI-driven monitoring for client accounts, resulting in a 25% boost in overall account performance metrics within 6 months.
  • Created and deployed a client feedback analysis system that identified critical trends, improving support response times by 9 minutes.
  • Led contract negotiations with top-tier hospitals and healthcare systems, securing a 72% increase in contract value YoY.
  • Facilitated the onboarding of new healthcare providers, reducing deployment of Workday from 15 weeks to 9 weeks.
  • Spearheaded relationships with key stakeholders, including physicians and healthcare systems, increasing market share for HubSpot by 30%.
  • Designed a robust client outreach program that resulted in 13% improved client retention within a 2022 timeframe.
  • Negotiated multi-million dollar contracts with healthcare providers and insurers, securing $3 in new revenue for the organization.
  • Championed a consultative sales approach, which resulted in $17 of new business development in the Pacific Northwest over 2021.
  • Collaborated with marketing teams to roll out targeted campaigns for new product launches, resulting in $10 in incremental revenue generation.
  • Facilitated cross-functional team collaboration to reduce implementation barriers, decreasing client on-boarding times by 9 days.

Affiliations

  • Member, Pharmaceutical Marketing Research Group (PMRG) – Networked with other healthcare marketing professionals to exchange industry trends.
  • Member, American Association of Pharmaceutical Scientists (AAPS) – Connected with pharmaceutical industry leaders to adapt market strategies.
  • Member, Hospital Sales Professional Association (HSPA) – Built strong relationships with peers and hospital decision-makers through networking and industry insights.
  • Member, Alliance of Cardiovascular Professionals (ACVP) – Attended group discussions concerning new sales strategies for cardiology departments.
  • Attendee, National Healthcare Sales Summit, 2015 – Attended sessions focused on emerging trends in healthcare procurement and sales.
  • Certified, HIPAA Academy – Mastered key HIPAA compliance certification relevant to client consulting in health operations.
  • Participation, Healthcare Financial Management Association (HFMA) – Engaged in finance-related educational seminars to align account goals with fiscal responsibility.
  • Alumni, Management Development Program for Healthcare Executives hosted by program – Focused on executive-level strategic planning and forecasting.
  • Certified, National Association of Health Services Executives (NAHSE) – Completed advanced training in healthcare leadership and operations.
  • Participant, American College of Healthcare Executives (ACHE) networking and leadership seminars, 2020 – Gained insights into advanced healthcare administration strategies.

Certifications

  • First Aid/CPR
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Training
  • Marketing Strategy for Healthcare Leaders by Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Health Sales Edge by Vantage
  • Certified Associate in Healthcare Information and Management Systems (CAHIMS)
  • Association for Project Management (APM)
  • Healthcare Account Management Certification by Lakeside Partners
  • Certified Professional Coder (CPC) by AAPC

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