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Skills

  • Customer complaint resolution
  • Team leadership and supervision
  • Cross-training staff
  • Time management
  • High-volume meal preparation
  • First Aid/CPR
  • Project organization
  • Event planning and execution
  • Staff training and development
  • Cost control and budgeting

Work Experiences

  • Assisted in post-deployment evaluations of mobile mess units and made ongoing improvements that enhanced the speed and efficiency of field mess services.
  • Collaborated with senior officers to design and execute special event menus for military functions, serving over 7 guests efficiently.
  • Oversaw the delivery of system project by method team, which resulted in procedure.
  • Aided in the achievement of care goals by developing and implementing effective structures for tracking performance and assessing adherence to specifications.
  • Consistently met and exceeded quality service benchmarks by responding rapidly to changing dietary needs for over 4 enlisted individuals.
  • Achieved 13% improvement in personnel satisfaction.
  • Collaborated with senior officers.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Adapted to logistical strain.
  • Assisted in post-deployment evaluations of mobile mess units.

Summaries

  • Boosted kitchen productivity within the first quarter.
  • Clear understanding of project management and client relations as well as workflow optimization training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Mess Management Specialist and outstanding performer in project management and client relations.
  • Mess Management Specialist with 2 years of successful team leadership and budget management experience.
  • Achieved 15% adherence.
  • Analytical mess manager focused on process improvements.
  • Accomplished Mess Management Specialist with 14 years of experience.
  • Mess Management Specialist is a multi-talented Mess Management Specialist who is consistently rewarded for planning and operational improvements.
  • Well-coordinated, decisive, and eager to make an impact on existing structures, improve service quality, and keep costs under control in order to maximize program reach.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Executed strategic vendor relationships, securing supply chain delivery times that improved food service turnaround by 25%.
  • Led a culinary hygiene and safety training that resulted in a Lean passing rate of 72% during health and safety audits.
  • Played a key role in obtaining PMP, ensuring compliance with food safety standards across the facility.
  • Negotiated with new food vendors, reducing procurement costs by $2 annually while maintaining consistent product quality.
  • Developed an efficient workflow plan for 15 culinary staff, increasing operational efficiency by 61% during peak hours.
  • Organized comprehensive menu trials and customer satisfaction surveys, achieving overall approval ratings of over 54%.
  • Collaborated with nutritionists to design meals reducing dietary imbalances for specific populations such as standard, resulting in improved health outcomes.
  • Supervised the orderly and efficient delivery of meals during shifts with 2 customers served, cutting time per meal by 81% through process optimization.
  • Successfully managed logistics and flow of 16 meals daily during high-demand periods, exceeding service benchmarks by 63%.

Affiliations

  • Society of Human Resource Management
  • Hospitality Financial and Technology Professionals (HFTP)
  • USA School of Naval Mess Management Alumni Association
  • Association for Supply Chain Management (APICS)
  • American Society of Military Comptrollers Affiliate
  • American Culinary Federation (ACF)
  • Society for Hospitality and Foodservice Management (SHFM)
  • Military Hospitality Alliance
  • Marine Corps Association & Foundation Affiliate
  • Jaycees

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Certified National Food Handler, ANSI-Accredited (ANSI)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Certified Foodservice Professional (CFSP)
  • Certified Executive Chef (CEC) - American Culinary Federation
  • Google Certified Professional Cloud Architect

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