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Skills

  • Conflict resolution
  • Supply Chain Management
  • First Aid/CPR
  • Food waste reduction strategies
  • Staff training and development
  • Team leadership and supervision
  • Effective Multitasking in Fast-Paced Environments
  • Program management
  • Project organization
  • Operational improvement

Work Experiences

  • Avoided spoilage of perishable food items.
  • Achieved compliance in 2023.
  • Administered dietary requirements for 2 personnel, including specialized meal plans for individuals with medical or religious restrictions.
  • Coordinated monthly reviews of equipment maintenance schedules, reducing breakdown occurrences by 22%, ensuring seamless kitchen operations.
  • Oversaw the delivery of system project by method team, which resulted in procedure.
  • Assisted in post-deployment evaluations of mobile mess units.
  • Answered 4 calls per 6 months to help customers with their questions and concerns.
  • Achieved framework compliance for 12 consecutive years.
  • Administered dietary requirements for 6 personnel.
  • Collaborated with healthcare specialists.

Summaries

  • With well-planned emergency and crisis response systems to meet all needs, we're focused on giving communities peace of mind.
  • Achieved an 10% decrease in overstocks.
  • Achieved 30% cost reductions.
  • Coordinated nutritious, balanced meal plans.
  • Boosted kitchen productivity within the first quarter.
  • Ability to coordinate and deploy mess services in challenging environments, ensuring food safety and quality are upheld while meeting tight service deadlines.
  • Conducted food safety inspections.
  • Salesforce and ServiceNow experts.
  • Accomplished Mess Management Specialist with 14 years of experience.
  • Clear understanding of project management and client relations as well as workflow optimization training.

Accomplishments

  • Developed an efficient workflow plan for 15 culinary staff, increasing operational efficiency by 61% during peak hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Integrated advanced Salesforce system for order tracking and meal prep efficiency, leading to a 54% reduction in order processing times.
  • Created promotional meal plans for special events which led to a 37% increase in overall attendance and customer engagement.
  • Coordinated weekly equipment maintenance schedules leading to a 70% decrease in malfunctions and uninterrupted kitchen service.
  • Mentored junior culinary staff on proper food handling and preparation techniques, resulting in a significant reduction in corrective incidents by 52%.
  • Documented and resolved category which led to metric.
  • Conducted staff assessments to optimize team performance, resulting in a 70% improvement in service turnaround times.
  • Planned and executed large-scale special events catering for up to 8 people, maintaining food quality and customer satisfaction scores above 69%.
  • Utilized food forecasting and effective budgeting to maintain a balance between meal quality and cost-efficiency, reducing per-meal expenses by $17.

Affiliations

  • Association of Information Technology Professionals
  • Military Food Management Association (MFMA)
  • Professional Food Service Management Association (PFSM)
  • Institute for Supply Management (ISM)
  • Military Hospitality Alliance
  • Marine Corps Association & Foundation Affiliate
  • Foodservice Consultants Society International (FCSI)
  • American Medical Informatics Association
  • American Military Dietetic Association (AMDA)
  • Member, National Association of Catering and Events (NACE)

Certifications

  • Certified Restaurant Manager (CRM)
  • Certified Foodservice Sanitation Instructor (CFSI)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Inventory Management Professional (CIMP)
  • Apple Certified Associate (ACA)
  • Advanced Sanitation Management Certification (NRA)
  • ServSafe Allergens Course Certification
  • Foodservice Management Professional (FMP)
  • Certified Kitchen Manager (CKM)

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