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Skills

  • Conflict resolution and mediation
  • Budgeting and cost control
  • Incident documentation and reporting
  • Customer behavior monitoring
  • Emergency response training
  • Accident prevention techniques
  • Program procedures
  • Organization
  • Problem resolution
  • MS Office

Work Experiences

  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Analyzed incident reports.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Achieved ITIL within 18 months.
  • Oversaw the delivery of initiative project by standard team, which resulted in framework.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.
  • Achieved a 34% reduction in turnover.
  • Answered 13 calls per the past year to help customers with their questions and concerns.
  • Chosen cost-effective options.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Clear understanding of quality assurance and client relations as well as team leadership training.
  • Achieved seamless event execution.
  • Tasks are completed with minimal guidance.
  • Adhered to strict schedules.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Awarded Top Performer for maintaining smooth operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at resolving customer concerns promptly.
  • Collaborative leader with experience in boosting team morale.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Consistently maintained trampoline park equipment and thoroughly troubleshot Power BI issues, minimizing downtime.
  • Documented and resolved procedure which led to metric.
  • Collaborated with team of 3 in the development of system.
  • Reduced trampoline park incident rates by 22% by revamping safety protocols and conducting bi-weekly safety inspections.
  • Performed comprehensive risk assessments across activities, successfully reducing liability claims by 67%.
  • Created and enforced an incident reporting system that streamlined documentation and reduced accident investigation time by 20% minutes.
  • Conducted weekly equipment inspections and resolved over 12 safety concerns, ensuring 100% compliance with safety regulations.
  • Collaborated with HubSpot to implement a new ticket sales system, reducing wait times and increasing ticketing accuracy by 63%.
  • Demonstrated multitasking abilities by simultaneously managing 5 park staff and monitoring customer safety across 13 trampoline sections.
  • Exceeded revenue targets by 74% by leading initiatives to increase after-school and group bookings.

Affiliations

  • Risk Management Society (RIMS)
  • Occupational Safety and Health Administration (OSHA) Certification
  • Certified Risk Manager (CRM)
  • Toastmasters
  • Association of Challenge Course Technology (ACCT)
  • American Red Cross Certified Lifeguard
  • Certified Playground Safety Inspector (CPSI)
  • Association of Information Technology Professionals
  • National Recreation and Park Association (NRPA)
  • Lions Club

Certifications

  • Risk Management in Trampoline Parks (NAARSO)
  • First Aid/CPR Certified
  • CompTIA Security+
  • Customer Experience Certification metric
  • Certified Safety Manager (CSM) standard
  • CPR and AED Certified (American Red Cross)
  • Project Management Professional (PMP)
  • First Responder Certification (NAEMT)
  • Accident and Incident Investigation Certification process
  • SHRM Senior Certified Professional (SHRM-SCP)

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