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Skills

  • Budgets
  • Employee engagement improvement
  • Process improvement
  • Supervision
  • Supervisory skills
  • Incident documentation and reporting
  • Team management
  • Workplace safety enforcement
  • MS Office
  • First Aid/CPR

Work Experiences

  • Achieved results within 2021.
  • Achieved a 48% conflict resolution satisfaction rating.
  • Actively addressed customer concerns.
  • Achieved savings of $2 on recurring maintenance costs.
  • Achieved a 34% reduction in turnover.
  • Achieved ITIL within 18 months.
  • Achieved a 51% year-over-year increase in repeat visitor bookings.
  • Transported Workday to two years customer locations.
  • Achieved a 53% decrease in accident reports over 18 months.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Trampoline Supervisor with 18 years of successful quality assurance and vendor management experience.
  • Client-oriented Trampoline Supervisor.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Accomplished Trampoline Supervisor committed to maintaining a safe and enjoyable environment, overseeing a 8-trampoline park and reducing injury incidents by 84%.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Collaborative leader with experience in boosting team morale.
  • Adhered to strict schedules.
  • Trampoline Supervisor is a multi-talented Trampoline Supervisor who is consistently rewarded for planning and operational improvements.
  • Confident and experienced in team leadership.

Accomplishments

  • Documented and resolved procedure which led to metric.
  • Created and enforced an incident reporting system that streamlined documentation and reduced accident investigation time by 20% minutes.
  • Consistently maintained trampoline park equipment and thoroughly troubleshot Power BI issues, minimizing downtime.
  • Organized seasonal events and managed partnerships with local vendors, generating $11 in additional revenue during promotional campaigns.
  • Monitored daily park operations, minimizing customer complaints through enhanced safety and staffing measures, lowering negative feedback by 68%.
  • Exceeded revenue targets by 74% by leading initiatives to increase after-school and group bookings.
  • Trained team members on industry best practices, resulting in a decrease of employee turnover by 42% over 6 months.
  • Used customer feedback to fine-tune guest experience strategies, increasing customer retention rate by 72%.
  • Created and implemented a new trampoline maintenance program that extended equipment lifespan by 30%, resulting in annual cost savings of $13.
  • Cross-collaborated with marketing team to drive park promotions, leading to a 25% increase in foot traffic over a the past year period.

Affiliations

  • Rotary International
  • National Trampoline and Tumbling Association (NTTA)
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • International Association of Amusement Parks and Attractions (IAAPA)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • American Association for Physical Activity and Recreation (AAPAR)
  • American Red Cross Certified Lifeguard
  • International Health, Racquet, and Sportsclub Association (IHRSA)

Certifications

  • Certified Amusement Ride Inspector (NARSO)
  • Project Management Professional (PMP)
  • Customer Experience Certification metric
  • Certified Fitness Trainer (CFT) program
  • Team Management Training process
  • CompTIA A+ Technician
  • Accident and Incident Investigation Certification process
  • Apple Certified Associate (ACA)
  • Certified Lifeguard Instructor - American Red Cross
  • CPR and AED Certified (American Red Cross)

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