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Skills

  • Advanced Microsoft Office Suite skills
  • Office administration
  • Travel planning
  • 15 WPM typing speed
  • Paperwork drafting
  • Social media knowledge
  • Report development
  • Office management
  • Multi-line phone proficiency
  • AP/AR proficiency

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Administrative Business Partners and clients.
  • Provided program software support and training to the entire office, including troubleshooting and optimization.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Improved customer service ratings by 10% by training 16 new employees on proper phone handling techniques.
  • Used SAP to write a variety of letters, reports, and other documents.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 5 ring.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Conducted research in order to collect and record category information.

Summaries

  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as metric and system.
  • Offering 13 years of experience in customer relations management.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Bringing 2 years of outstanding performance in related roles to the table.
  • Client relations and quality assurance are examples of areas of expertise.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Administrative Business Partner who is motivated and has a good understanding of process processes, customer relations, and multi-line phone systems.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Team player who is knowledgeable in project management and client relations.

Accomplishments

  • Initiated and maintained applicant tracking system, supporting 13 recruitment cycles with 53% accuracy and ensuring timely interview setups.
  • Collaborated with IT and HR departments to automate onboarding processes using Power BI, enhancing new hire experience and reducing onboarding time by 47% days.
  • Facilitated annual performance reviews for 12 employees, ensuring compliance and timely submission while providing actionable insights from data analysis.
  • Implemented a time-tracking system that reduced payroll discrepancies by 72% and improved reporting accuracy for 14 team members.
  • Streamlined cross-functional meeting scheduling by implementing an automated solution for 11 employees, resulting in a 55% decrease in scheduling conflicts and improved time management.
  • Built a project management framework that increased team productivity by 55% and enabled more accurate progress tracking for senior stakeholders.
  • Maintained executive calendars for 8 C-suite executives, ensuring high-priority meetings were prioritized while reducing scheduling overlaps.
  • Collaborated with team of 7 in the development of system.
  • Directed the employee engagement initiative, which resulted in a 85% increase in internal satisfaction scores within three years.
  • Led a comprehensive office relocation for a team of 17 employees, minimizing downtime to under 14 days and ensuring no loss of productivity.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Office Dynamics Professional Development Series
  • Certified Meeting Professional (CMP)
  • Rotary International
  • American Medical Informatics Association
  • National Business Education Association (NBEA)
  • Association for Talent Development (ATD)
  • Project Management Institute (PMI)
  • Administrative Professionals Week Coordinator, 2018

Certifications

  • Certified Executive Administrative Professional (CEAP)
  • Business Process Improvement Certification by GoLeanSixSigma
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Systems Auditor (CISA)
  • CompTIA Network+
  • Lean Six Sigma Green Belt Certification
  • Customer Relationship Management (CRM) Certification by Salesforce
  • Human Resources Certification - SHRM Certified Professional (SHRM-CP)
  • Certified Meeting Planner (CMP) by Events Industry Council
  • Strategic Planning and Implementation Certified Professional

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