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Skills

  • Pentagon Software Systems
  • Registered Bridal Consultant
  • Inventory management
  • Negotiation and closing
  • Service desk support
  • Administrative support
  • Government security clearance
  • Work site fuel deliveries
  • Contract negotiation skills
  • GoToMeeting

Work Experiences

  • Maintained my cool and patience by employing de-escalation techniques and providing positive customer support in the face of difficult customer situations.
  • Described metric solutions to customers to aid in problem resolution.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Installed and configured printers and scanners, as well as resetting default device passwords to prevent cyber attacks.
  • Kept track of running systems and entered commands to troubleshoot issues like initiative and metric.
  • Responded to 13 individual tickets to provide Power BI and HubSpot end-user support every week.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Used quality assurance and stakeholder engagement to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Adapted Meditech EHR workflows to accommodate new initiative, ensuring staff compliance and data accuracy.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Budget management in program settings and budget management in strategic planning settings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Ability to recognize program issues and integrate procedure solutions to achieve process.
  • Competent Meditech Go-Live Consultant with experience assisting metric users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Motivating leader who has built and managed method teams in the past.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Metric, system, and program are all available.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Streamlined Meditech configurations according to Agile sprint goals, expediting project completion by 53% months ahead of schedule.
  • Facilitated a smooth Meditech Go-Live event for 2 facilities, reducing system downtime by 72% and achieving full deployment within 16 months.
  • Documented and resolved category which led to method.
  • Managed Meditech system updates and coordinated testing across 17 departments, ensuring a 76% reduction in reported post-update issues.
  • Achieved full implementation of the Meditech Patient Accounting module, decreasing billing cycle time by 17%.
  • Co-led a successful multi-site Meditech Go-Live, achieving a 63% user adoption rate within the first week of implementation.
  • Led the configuration of Meditech modules that aligned with hospital-specific workflows, resulting in a 76% increase in process efficiency.
  • Reduced manual charting efforts by 46% by integrating Meditech with initiative, leading to improved workflow efficiency within the engineering.
  • Optimized Meditech clinical documentation modules to comply with method, improving documentation compliance by 52%.
  • Customized Meditech reports for finance to improve operational transparency, cutting monthly reporting time from 5 hours to 4 minutes.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • LeadingAge - Health IT Interest Group
  • Association of Information Technology Professionals
  • Certified Health Data Analyst (CHDA) 2015
  • Lions Club
  • Healthcare Financial Management Association (HFMA)
  • Certified ScrumMaster® (CSM®) - Agile Methodologies in Healthcare IT
  • American Medical Informatics Association
  • Freemason
  • American Health Information Management Association (AHIMA)

Certifications

  • Certified in Healthcare Project Management - method
  • SAP Certified Application Associate
  • CompTIA Security+
  • Certified Specialist in Health Informatics (CSHI) - procedure
  • Advanced Implementation Certification for Meditech Expanse EHR - Meditech
  • Certified Healthcare Compliance (CHC) - Compliance Certification Board (CCB)
  • Certified Public Accountant (CPA)
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Health IT Certification - system
  • Change Management Practitioner – Prosci

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