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Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
Installed and configured printers and scanners, as well as resetting default device passwords to prevent cyber attacks.
Worked with vendors to track down replacement parts and troubleshoot complex issues.
Led a support team that assisted an average of 13 users globally in a 24/7 support environment as a level-three supervisor.
Maintained computer systems on a daily basis to keep network processes running smoothly.
Described metric solutions to customers to aid in problem resolution.
By providing high-quality and efficient support, I was able to keep existing clients and develop 16 new accounts.
Adapted Meditech EHR workflows to accommodate new initiative, ensuring staff compliance and data accuracy.
Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
Adapted Meditech EHR workflows.

Quickly assess and resolve a variety of hardware and software issues to restore system functionality.
ServiceNow and Power BI are two of my strongest skills.
Competent Meditech Go-Live Consultant with experience assisting metric users with a wide range of computer, mobile device, and peripheral equipment issues.
Budget management in program settings and budget management in strategic planning settings.
Looking forward to taking on a new challenge with a successful team.
Has exceptional workflow optimization and performance reporting abilities.
When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
Individual who is enthusiastic and capable of working in both a team and independently.
Ability to resolve issues with end-users in remote and desk-side environments quickly and patiently.
Meditech Go-Live Consultant is a hardworking and dependable Meditech Go-Live Consultant who excels at project management and process improvement.

Collaborated with interdisciplinary teams to configure and test Meditech interfaces, ensuring smooth integration with third-party systems and reducing data errors by 24%.
Lead cross-functional teams through Go-Live readiness assessments, helping to mitigate 4 high-risk issues before deployment.
Collaborated with the Meditech core team to tailor Electronic Health Records (EHR) layouts specifically for customer success, increasing user engagement by 70%.
Co-led a successful multi-site Meditech Go-Live, achieving a 63% user adoption rate within the first week of implementation.
Integrated Meditech’s AI-enhanced workflows into the patient throughput process, resulting in a 81% reduction in patient wait times.
Partnered with human resources teams during pre-Go Live preparation to identify and mitigate critical data risks, leading to a migration completion rate of 55%.
Optimized Meditech clinical documentation modules to comply with method, improving documentation compliance by 52%.
Consolidated multiple Meditech EMR systems across 5 locations, reducing administrative workload by 46% hours per week.
Led the configuration of Meditech modules that aligned with hospital-specific workflows, resulting in a 76% increase in process efficiency.
Resolved product issue through consumer testing.

Microsoft Certified Systems Engineer (MCSE)
Certified Meditech Data Migration Specialist - Meditech
Certified Information Systems Security Professional (CISSP) - (ISC)²
Certified Professional in Health Information & Management Systems (CPHIMS) - HIMSS
Certified Professional in Electronic Health Records (CPEHR) - category
CompTIA Network+
Salesforce
CompTIA A+ Technician
Association for Project Management (APM)
Certified Meditech Associate (CMA) - Meditech