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Skills

  • Customer relations management
  • Communications
  • ICD-10 and CPT coding
  • Team management
  • Medical terminology proficiency
  • Procedure equipment
  • Claims Reconciliation Techniques
  • High-Value Claims Approval
  • Project organization
  • Payment Reimbursements and Recoveries

Work Experiences

  • Collaborated with procedure customers to determine their needs and deliver process service.
  • Achieved closure within 6 months.
  • Identified insurance coverage limitations with a thorough examination of claims documentation and related records.
  • Achieved a 33% reduction in future denials.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Adjudicated and settled procedure claims, ensuring equitable outcomes for policyholders and guaranteeing policy adherence.
  • Examined claim forms and other records to determine insurance coverage.
  • Achieved Innovation Award for processing claims without error.
  • Reviewed original investigation reports and documents to address secondary concerns.
  • Collaborated in a multi-department audit initiative.

Summaries

  • Certified expert in medical billing and coding, proficient in handling complex claims and consistently reducing claims processing errors by 28% through workflow optimization.
  • Certified expert in medical billing and coding.
  • Adept at utilizing AI-assisted claims processing technology, reducing manual claims workloads by 27%, leading to faster turnarounds and lower error rates.
  • Ambitious adjudicator focused on meeting department goals, having successfully resolved claims within several months, contributing to the achievement of overall efficiency targets.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Bringing a proven track record of success in Health Insurance Claims Adjudicator roles throughout a progressive insurance industry career.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Health Insurance Claims Adjudicator.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 42% dispute resolution rate.

Accomplishments

  • Coordinated special projects aimed at improving claims documentation completeness, lowering rejection rates by 57%.
  • Implemented new QA checkpoints, leading to a 44% drop in claim denials due to incomplete documentation.
  • Proactively identified and resolved claims flagged for suspect activity, safeguarding $24,000 in potential losses.
  • Streamlined cross-departmental communication channels for high-priority claims, decreasing response time by one year.
  • Recognized with Top Performer for achieving the highest rate of claims processing accuracy in one year.
  • Collaborated with cross-functional teams to improve claims processing accuracy, achieving a 55% reduction in errors over 18 months.
  • Collaborated with team of 16 in the development of standard.
  • Trained 17 of new hires on claims adjudication standards, ensuring compliance with framework requirements.
  • Led 18-person team in completing an aggressive claims audit schedule, ensuring 45% regulatory compliance.
  • Received President's Club for maintaining 15% accuracy in claims processed within 2021.

Affiliations

  • American College of Healthcare Executives (ACHE)
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Professional Association of Healthcare Office Management (PAHCOM)
  • Actuarial Standards Board (ASB)
  • International Claim Association (ICA)
  • Utilization Review Accreditation Commission (URAC)
  • Health Insurance Association of America (HIAA)
  • Jaycees
  • Accredited Healthcare Fraud Investigator (AHFI) Certification

Certifications

  • Certified Revenue Cycle Professional (CRCP) by AAHAM
  • Managed Care Professional (MCP) Certification by AMCP
  • Project Management Professional (PMP)
  • Claims Examiner Certification by AHIP
  • Accredited Healthcare Fraud Investigator (AHFI) by NHCAA
  • Certified Health Insurance Specialist (CHS) by AHIP
  • Health Information Management (HIM) Certification by AHIMA
  • ServSafe
  • CompTIA Network+
  • Claims and Coding Auditors Certification by PMI

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