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Skills

  • Regulatory compliance
  • MS Office
  • Team management
  • Budgets
  • Adaptation to varying skill levels
  • Conflict resolution in outdoor settings
  • Project organization
  • Enhanced communication techniques
  • Emergency response training
  • High-pressure decision making

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created custom itinerary packages, growing high-return experiences by $17 in profit from returning clients.
  • Achieved a 18% increase in client satisfaction scores through personalized coaching and aptitude-based groupings.
  • Achieved a 77% improvement in group cohesion.
  • Oversaw the delivery of system project by metric team, which resulted in initiative.
  • Assisted Northwind with disaster preparedness exercises, teaching search & rescue, which improved agency coordination by 27%.
  • Authored safety guidelines for high-risk activities such as rock climbing and river rafting, helping to reduce incident rates by 68%.
  • Adapted lesson plans for outdoor programming.
  • Looked for industry trends on social media and through online sources.
  • Conducted 7 sessions.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Delivered leadership and resilience workshops.
  • Contributed to program growth.
  • Achieved a 26% improvement in participant performance.
  • Achieved a 27% increase in group collaboration skills.
  • Collaborated with medical professionals.
  • Delivered customized wilderness survival programs that increased client satisfaction by 74%, ensuring retention through quality instruction.
  • Delivered customized wilderness survival programs.
  • Consistently exceeded client satisfaction targets.
  • Achieved a 55% improvement in operational efficiency.

Accomplishments

  • Facilitated winter survival workshops with 10 participants, successfully reducing weather-related incidents to zero during the entire season.
  • Utilized GPS technology to enhance wilderness navigation workshops, reducing time spent on route planning by 66% hours.
  • Documented and resolved category which led to method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored participants in advanced orienteering techniques, leading to 71% skill improvement based on post-program assessments.
  • Developed orienteering workshops tailored to beginner and advanced levels, resulting in higher skill retention rates across all demographics.
  • Supervised a team of 18 guides and trainers, ensuring compliance with safety standards and reducing incident reports by 42%.
  • Authored detailed safety protocols for high-risk adventure activities, improving team compliance by 20%.
  • Incorporated participant feedback into course design, evidenced by a 83% boost in overall satisfaction for return attendees.
  • Taught critical first aid skills during emergencies in remote locations, resulting in a faster recovery time by 27% for minor injuries.

Affiliations

  • Society of Human Resource Management
  • Association for Experiential Education (AEE) – Actively engaged in outdoor education best practices and professional development.
  • International Mountain Leadership Institute (IMLI) – Participated in intensive mountain skills and leadership courses.
  • Outward Bound Professional – Engaged in wilderness challenge expeditions with an emphasis on team building and leadership.
  • Outdoor Recreation Coalition of America – Collaborating on initiatives to promote outdoor education and recreation.
  • International Council of Nurses
  • Toastmasters
  • Professional Association of Therapeutic Horsemanship International (PATH Intl.) – Participated in therapeutic outdoor riding programs.
  • Outdoor Industry Association (OIA) – Connected with professionals in the outdoor recreation and education field.
  • Rotary International

Certifications

  • Wilderness Advanced First Aid (WAFA) Certification - Beacon Labs
  • Certified Public Accountant
  • First Aid/CPR Certified
  • USA Climbing Coach Certification - Vantage
  • Avalanche Safety Level I Certification - Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Leave No Trace Trainer - Vantage
  • NASAR Search and Rescue Technician III - Cedar Works
  • CompTIA Security+

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