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Skills

  • Climber retention strategies
  • Team management
  • Administrative support
  • Analytical skills
  • Design strategy
  • Photography
  • Conflict resolution in team settings
  • Competition route creation
  • Computer literate
  • Multi-tasking abilities

Work Experiences

  • Used Power BI to compile data gathered from various sources.
  • Analyzed gym member preferences through surveys and direct feedback, shaping future setting strategies to align with user demand and increase variety.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Salesforce was delivered to customer locations by me.
  • Adapted to customer skill feedback by adjusting 11 competition routes, leading to higher post-event climber satisfaction scores.
  • Assessed route-setting software.
  • Assisted in preparing athletes for competitions.
  • Saved money by developing functional solutions to standard problems.
  • Assessed falling pathways for safety.
  • Contributed ideas during strategic and conceptual brainstorming sessions.

Summaries

  • Catered to a variety of skill levels and abilities.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Route Setter.
  • Proficient in promoting method by leveraging budget management and risk assessment knowledge.
  • Route Setter with workflow optimization and budget management abilities.
  • Able to collaborate closely with clients to develop unique ideas, design concepts, and consistently meet deadlines.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Knowledge of Salesforce in depth, as well as data analysis and risk assessment abilities.
  • Establishing trusting relationships with clients and coworkers is a strength.

Accomplishments

  • Ran weekly inspections for all equipment and holds, addressing wear and tear preemptively to minimize disruptions, leading to a smoother customer experience.
  • Implemented training programs focused on advanced techniques, ensuring setters provided more dynamic and complex routes, boosting climber engagement by 77%.
  • Designed beginner and intermediate climbs with progressive difficulty, contributing to a 31% increase in new climber retention within several months.
  • Utilized creative problem-solving to craft routes that target specific skills, resulting in an 30% improvement in climbers’ technique feedback.
  • Orchestrated the setup and take-down of routes for multiple high-profile climbing competitions, meeting all event-specific guidelines and timelines.
  • Worked with a team of setters to overhaul entire climbing areas, resulting in a 66% increase in gym attendance within 18 months.
  • Leveraged data-driven analysis to inform route designs that matched typical client preferences, contributing to an overall membership increase of 68% within three years.
  • Reduced set time for complex routes thus increasing wall availability for guests, leading to a 31% rise in active wall use during operational hours.
  • Managed deadline-driven projects involving large-scale route setting for events, consistently meeting or exceeding goals while maintaining route safety and creativity.
  • Mentored new staff on advanced techniques for setting longer and more complex routes, resulting in a 56% boost in climber feedback and overall satisfaction.

Affiliations

  • Attended 2015 annual USAC Route Setting Summit, focusing on recent trends in competition setting.
  • Affiliated with the Climbing Wall Association (CWA), actively participating in industry innovation initiatives.
  • Participated in the UIAA Mountain Protection Award, promoting environmental responsibility in climbing.
  • Collaborated with Paraclimbing World Championship organizers for route planning and execution.
  • Affiliated with the Adventure Sports Coaching Group since 2016, focusing on coaching methods for climbing athletes.
  • Professional Network participant in Climbing Business Journal, contributing articles on sustainability in route setting.
  • Partnered with process to design inclusive routes for underprivileged climbers in 2018.
  • Completed 2023 Route Setting Symposium, specializing in sustainability and material reuse for climbing holds.
  • Member of the Association of British Climbing Walls (ABC), contributing to safety standards discussions.
  • Volunteered at local Adaptive Climbing Group events, assisting in route design for climbers with disabilities.

Certifications

  • Technical Climbing Equipment Inspector Certification, Lakeside Partners
  • CPR and AED Certification - Red Cross
  • Certified Climbing Coach Level 2, Cedar Works
  • USA Climbing Level 1 Route Setting Certification
  • Project Management Professional (PMP)
  • Advanced Wilderness First Aid Certification, Beacon Labs
  • Competition Route Setting Accreditation, metric
  • Climbing Equipment Inspection Accreditation, Cedar Works
  • CompTIA Network+
  • Wall Designer and Structure Integrity Certificate, Harbor & Co.

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