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Skills

  • Team building
  • Onsite facility tours
  • Budgeting and cost reduction strategies
  • Data analysis
  • Operational improvement
  • Process improvement
  • Organization
  • Time management and prioritization
  • Program development
  • Continuous improvement and process optimization

Work Experiences

  • Assessed sober living models.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Achieved a compliance rate of 74%.
  • Created individualized recovery plans.
  • Decreased rule violations by 79%.
  • Achieved 79% fewer resident complaints.
  • Conducted peer support meetings.
  • 41% of residents reported a positive influence on their recovery journey.
  • Authored a monthly resident newsletter.
  • Coordinated transportation for residents to essential appointments, achieving 25% on-time attendance at medical and legal obligations.

Summaries

  • 85% of residents showed higher recovery motivation.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Community service programs that are coordinated to meet the needs of framework.
  • Achieved 25% better adherence to prescribed recovery programs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Committed to crisis interventions.
  • Clear understanding of cross-functional collaboration and process improvement as well as risk assessment training.
  • Achieved over 13% success rate.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led structured recreational activities, boosting resident morale and involvement in Tableau.
  • Monitored resident compliance with medication protocols for a group of 5 individuals, significantly reducing the risk of relapse by 79%.
  • Established a resident rewards program based on accountability and progress, improving recovery milestones by 25% across the resident population.
  • Resolved product issue through consumer testing.
  • Resolved interpersonal conflicts between residents using active listening and mediation techniques, improving overall satisfaction and community bonding.
  • Developed training programs for new staff members, improving onboarding efficiency by 31% and reducing turnover rates.
  • Ensured resident compliance with recovery protocols, leading to standard in scheduled inspections.
  • Successfully passed 8 local, state, or federal regulatory inspections with zero deficiencies by maintaining full compliance with sober living standards.
  • Provided crisis intervention and de-escalation support for high-risk residents, reducing the need for external emergency services by 22%.

Affiliations

  • American Medical Informatics Association
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Member of North Carolina Association of Drug and Alcohol professionals
  • Toastmasters
  • Rotary International
  • Certified Health and Wellness Coach (CHWC)
  • Lions Club
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Supporter
  • Member of the National Behavioral Intervention Team Association (NaBITA)

Certifications

  • Certified in Ethics for Addiction Professionals - Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified Substance Abuse Counselor (CSAC) - Harbor & Co.
  • Certified Group Counselor Facilitator - Cedar Works
  • ServSafe
  • Naloxone Administration Training - Northwind
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Certified Residential Services Specialist - Cedar Works
  • Certified Case Manager (CCM) - Northwind

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