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Skills

  • Networking
  • Emergency medical response
  • First Aid and CPR certification
  • Leadership
  • Conflict de-escalation
  • Flight Scheduling Optimization
  • Canvas maintenance
  • Distress signal expertise
  • Signal flagging
  • Dewatering

Work Experiences

  • Conducted thorough and accurate audits of aircraft following cleaning and sanitization procedures.
  • Scanned the seas for obstacles such as category and process that could endanger the vessel while navigating the ship.
  • Processed credit card transactions during the checkout process.
  • Managed
  • Made a proposal
  • Made sure that guest complaints were handled as efficiently as possible, and that complimentary services were offered to those who were in need.
  • Delivered requested items to the rooms of the guests.
  • Established
  • Invented
  • Service at the in-flight bar

Summaries

  • Looking for a job as a Ramp Agent with a well-known company.
  • Innovative
  • To further promote high levels of customer satisfaction, I'm looking for a hotel management position at a luxury resort.
  • Detail-oriented with a thorough understanding of cleaning equipment.
  • Versatile
  • Pursuing a position as a Crew Member with the goal of providing excellent customer service to passengers.
  • When it comes to following directions and using modern GPS systems, I'm a natural.
  • Looking for a position as a manager at a five-star resort.
  • Looking for a position as a valuable member of the flight crew with a US-based airline.
  • Room attendant with 3 years of experience working for reputable hotel chains.

Accomplishments

  • Recognized for professional inflight medical response, providing first aid or other care to over 4 passengers and receiving Outstanding Service Award.
  • Resolved product issue through consumer testing.
  • Developed HubSpot customer loyalty program, which became a model for hotels nationwide.
  • Developed and implemented a new and more effective process for cleaning the interior of planes which saved more than 7 man-hours each month.
  • Implemented personalized service procedures for VIP clients, resulting in a 17% increase in loyalty customer membership.
  • Achieved CPA in specialized inflight safety training, becoming the designated Safety Officer across over 6 flights per week.
  • Proactively monitored passenger environments, adjusting cabin temperature and lighting as necessary for optimal comfort, decreasing complaints by 59%.
  • Demonstrated expertise in conflict resolution by reducing customer conflicts related to seating arrangements by 23%, ensuring a peaceful cabin environment.
  • Led pre-flight briefings with junior staff to ensure governance of all safety, service, and emergency protocols, with a compliance rate of 37%.
  • Managed emergency situations with professionalism, ensuring the safety of 2 passengers and adhering to ITIL protocols.

Affiliations

  • National Safety Council (NSC) – CPR & AED Certification
  • Project Management Institute
  • Cabin Safety Academy – Certified Training
  • Doctors Without Borders (Volunteer EMT during layovers)
  • Global Aviation Training Institute (ICAO-GAT) e-learning courses
  • American Society of Safety Professionals
  • Airport Council International (ACI) – Customer Service Improvement Programs
  • World Aviation Training Symposium (WATS)
  • Association for Supply Chain Management (APICS)
  • European Aviation Safety Agency (EASA) Certifications

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cabin Crew Safety and Emergency Procedures (SEP), certified by method
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Food Safety Level 2 Certificate, certified by method
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Customer Service in Aviation Certificate, certified by initiative
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect

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