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Skills

  • Emotional intelligence coaching for crew
  • Project organization
  • Process improvement
  • Organization
  • Conflict resolution with passengers and colleagues
  • MS Office
  • Cabin crew training program development
  • Evaluation and assessment of training needs
  • First Aid/CPR
  • Cultural sensitivity training

Work Experiences

  • Consistently assisted companies in achieving category by advising executives on best practices for employee growth and productivity goals.
  • Collaborated with international training partners.
  • Kept track of program company and employee activities on a daily basis, identifying areas for improvement and putting plans in place to address them.
  • Achieved a 22% increase in staff advancement.
  • Conducted post-training evaluations and data analysis, which helped improve ongoing development programs and led to a 60% increase in crew retention.
  • Authored and regularly updated comprehensive cabin crew e-handbooks, improving access to critical operational information by 64%.
  • Achieved improvement in 2019.
  • Examined the company's training methods and made changes to address issues, improve efficiency, and achieve training objectives, resulting in framework.
  • Achieved a 72% increase in crew retention.
  • Assessed crew training needs through surveys and audits.

Summaries

  • Strengths in risk assessment and budget management backed up by Travel and Hospitality training.
  • Accomplished results within one year.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced Training Specialist with a track record of success in quality assurance instruction spanning 3 years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 35% boost in performance metrics.
  • Cabin Crew Trainer is a multi-talented Cabin Crew Trainer who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.

Accomplishments

  • Resolved product issue through consumer testing.
  • Reduced cabin evacuation times by 50% through the implementation of advanced hands-on simulation drills.
  • Spearheaded a safety reform initiative that resulted in a flawless audit by metric, achieving a 5 rating.
  • Achieved 17% improvement in on-board customer satisfaction by implementing interactive and scenario-based service modules.
  • Piloted an interactive safety program using Microsoft Excel, resulting in a 45% improvement in crew confidence levels.
  • Documented and resolved process which led to framework.
  • Presented at standard on best practices in aviation safety protocol, increasing company visibility within industry networks.
  • Collaborated with team of 17 in the development of standard.
  • Managed end-to-end training program logistics, reducing turnaround time for onboarding new crew members by 67%.
  • Authored and delivered new safety protocol documentation creation workshops, achieving a 67% increase in accurate documentation.

Affiliations

  • National Safety Council (NSC)
  • European Aviation Safety Agency (EASA)
  • International Civil Aviation Organization (ICAO)
  • International Association of Administrative Professionals
  • International Organization for Standardization (ISO) Certifications
  • Deliverable Professional Instructor ITIL
  • Cabin Safety and Human Factors network
  • Jaycees
  • Aviation Accreditation Board International (AABI)
  • American Society of Safety Professionals

Certifications

  • Human Factors in Aviation Safety Certification
  • CompTIA A+ Technician
  • Emotional Intelligence for Aviation Professionals Certification
  • First Aid/CPR Certified
  • Certificate in Crew Training Management 2022
  • Certified Customer Service Professional (CCSP) - Airline Industry
  • ServSafe
  • Certified Trainer in Crew Resource Management (CRM)
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect

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