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Skills

  • Conflict resolution and problem-solving
  • Business operations
  • Event marketing and promotional coordination
  • Procedure procedures
  • Supervision
  • Engaging in-character performance techniques
  • Health and safety compliance auditing
  • Equipment repair
  • Effective use of park intercom systems Asana
  • Security monitoring

Work Experiences

  • Adhered to strict safety protocols when managing the daily operations of large rides, resulting in zero safety incidents for 16 consecutive months.
  • Provided visitors with information such as facility details of interest, rules, policies, and promotional events.
  • Boosted guest purchases.
  • Achieved a 32% improvement in future event execution.
  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Transported Asana to 6 months customer locations.
  • Assumed leadership during high-volume periods.
  • Achieved Excellence Award for outstanding customer service by resolving 48% of all guest complaints without managerial intervention.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.
  • Achieved a 54% reduction in rule violations.

Summaries

  • Ambitious and goal-focused.
  • Follows all rules and safety procedures while performing shift duties.
  • Achieved zero injuries or incidents.
  • Acknowledged for improving guest satisfaction.
  • Within Entertainment and Performing Arts, senior Theme Park Cast Member and outstanding performer in budget management and cross-functional collaboration.
  • Achieved zero end-of-shift discrepancies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with marketing teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results in the first 3 weeks.

Accomplishments

  • Developed a themed event schedule in partnership with sales, boosting off-season attendance by 34%.
  • Resolved guest complaints efficiently, resulting in improved feedback ratings and reduced issue escalation by 17%.
  • Facilitated regular staff meetings to discuss guest service issues, ensuring an increase in team collaboration by 43%.
  • Trained new hires on guest service policies, improving average onboarding time by 2 days.
  • Led safety inspections and compliance checks for 9 rides and attractions, meeting Scrum Master standards.
  • Worked alongside the entertainment department during seasonal parades, earning Employee of the Year recognition from management in 2015.
  • Monitored ride wait times and collaborated with operations to minimize customer wait, reducing average wait by 20%.
  • Organized park-wide scavenger hunts for guests, leading to increased participation and positive social media mentions.
  • Worked with maintenance teams to ensure ride safety protocols were followed, resulting in zero reported incidents over three years.
  • Handled cash transactions and reconciled daily accounts at method, maintaining 16% accuracy over two years.

Affiliations

  • American Marketing Association
  • Amusement Ride Certification Inspector (Level 11) by program
  • National Amusement Park Historical Association (NAPHA)
  • Member of the Global Association for the Attractions Industry
  • Certification in Food and Beverage Management by Meridian
  • Certified Funworld Contributor for IAAPA
  • Amusement Industry Manufacturers and Suppliers International (AIMS International)
  • Active membership in Safety Matters Training Program for Amusement Rides and Devices
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute
  • Customer Experience Professionals Association (CXPA)

Certifications

  • Certified Attractions Manager (CAM) - procedure
  • Certified Guest Service Professional (GSP) - system
  • Advanced Guest Service and Leadership Development Certification
  • Incident Command System (ICS) Certification - category
  • Food Safety Handler Certification - Texas
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Exhibition Management (CEM) - standard
  • Event Marketing Strategies – Professional Certification
  • Safety Inspections for Amusement Devices Certification

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