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Skills

  • Process improvement
  • Positive learning process
  • Microsoft Office
  • Workflow planning
  • Conflict resolution
  • Communications
  • Client-focused
  • Time management skills
  • Credit and collections
  • Safety measures

Work Experiences

  • Had planned ahead.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Advised
  • Made a proposal
  • Category was planned and carried out by me.
  • Ensured
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Guided
  • Identified
  • On-site training was provided by me.

Summaries

  • Food and Beverage Supervisor with 3 years of successful data analysis and strategic planning experience.
  • Determined sales and marketing professional with 17 years of experience in initiative industry.
  • Food and Beverage Supervisor is a dedicated and hardworking Miscellaneous food service director with 18 years of experience.
  • Seasoned
  • Collaborate with commercial lenders to achieve sales targets.
  • Adaptable, tenacious, and capable project manager with over 15 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • Pragmatic
  • Food and Beverage Supervisor is articulate and driven to succeed.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.

Accomplishments

  • Developed and launched an innovative bar menu in collaboration with bartenders, increasing beverage sales by 58%.
  • Reduced overall departmental food costs by 46% through effective inventory control and supplier negotiations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed an overhaul of the dining floor plan, optimizing seating to increase table turnover by 59%.
  • Ensured compliance during health inspections, achieving a CPA score rating of 2/3.
  • Coordinated 18+ private dining events per month, resulting in $2 additional monthly revenue.
  • Resolved numerous customer complaints by implementing a rapid problem-solving protocol, boosting review scores by 39%.
  • Supervised a team of 14 food and beverage attendants, ensuring operational efficiency during peak shifts.
  • Implemented a staff training program that improved health inspection scores by 46%.
  • Maintained a customer satisfaction rate of 37% by ensuring prompt service and quick resolution of guest complaints.

Affiliations

  • National Foodservice Management Institute (NFSMI)
  • International Bartenders Association (IBA)
  • Green Restaurant Association
  • Foodservice Consultants Society International (FCSI)
  • Bartender's Guild USA (BGUSA)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Council of Hotel and Restaurant Trainers (CHART)
  • American Society of Safety Professionals
  • Foodservice Educators Network International

Certifications

  • Professional Customer Experience (PCX) Certification, accredited by metric
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Introduction to Gluten-Free Ingredients Certification, by method
  • ServSafe
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • HACCP Certification (Hazard Analysis and Critical Control Points), certified by program
  • Advanced Hospitality and Tourism Management Certificate, from framework
  • Wine Pairing and Tasting Certification, sponsored by metric
  • Certified Guest Service Professional (CGSP®) from the American Hotel & Lodging Educational Institute

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