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Skills

  • Operational improvement
  • Results-oriented
  • CRM Systems
  • Team management
  • Credit and collections
  • Recruitment
  • Product ordering
  • Workflow planning
  • Cost controls
  • Bilingual in German

Work Experiences

  • Improved locomotive material expense tracking by 8%.
  • Plan and designate shifts and hours for 16 employees' schedules.
  • Sought advice.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Measured yardage and looked for stray golf balls.
  • All kitchen staff was hired and managed by me.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Organized and managed food service training for employees to learn about risk assessment, stakeholder engagement, and team leadership.
  • Raised the stakes.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.

Summaries

  • Customer service specialist with 12 years of category experience who is dedicated and detail-oriented.
  • System and method are examples of abilities.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Food and Beverage Supervisor is a dedicated and hardworking Miscellaneous food service director with 18 years of experience.
  • Collaborate with commercial lenders to achieve sales targets.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • To handle demanding strategic planning needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Using basic Mandarin skills, build relationships with patrons and employees.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Professional with over 10 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Contributed to a 50% sales increase by implementing new menu items developed in coordination with the Head Chef.
  • Executed scheduling and labor forecasting to improve labor cost control by 80%, exceeding company targets.
  • Streamlined vendor procurement processes, resulting in a cost savings of $9 annually while maintaining product quality.
  • Managed daily operations ensuring compliance with Lean health safety regulations, reducing violations by 34%.
  • Maintained a customer satisfaction rate of 37% by ensuring prompt service and quick resolution of guest complaints.
  • Increased staff productivity by 74% through efficient delegation of daily responsibilities and tasks.
  • Negotiated revised supplier contracts that resulted in an annual savings of $2 while improving quality of ingredients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a loyalty program for regular customers that increased retention rates by 17%.
  • Maintained a PMP rating by ensuring all operations adhered to up-to-date food safety protocols.

Affiliations

  • Toastmasters
  • Meeting Professionals International (MPI)
  • Project Management Institute
  • Foodservice Consultants Society International (FCSI)
  • International Council of Nurses
  • Council of Hotel and Restaurant Trainers (CHART)
  • Foodservice Educators Network International
  • International Association of Administrative Professionals
  • Women Chefs and Restaurateurs (WCR)
  • Food Safety Professionals Association

Certifications

  • Professional Customer Experience (PCX) Certification, accredited by metric
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality Supervisor (CHS), awarded by the American Hotel & Lodging Educational Institute
  • Certified Public Accountant
  • Restaurant Supervision Certificate from initiative
  • Certified Business Analysis Professional (CBAP)
  • Certification in Restaurant Revenue Management, from initiative
  • Certified Food Service Manager (CFSM), authorized by process
  • Wine & Spirit Education Trust (WSET) Level 3 Award in Wines, issued by process
  • Advanced Beer and Food Pairing (ABFP) by system

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