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Skills

  • Cash drawer variance reduction
  • Team building
  • Budgets
  • Health inspection readiness
  • Complaint resolution
  • Problem resolution
  • Customer feedback interpretation
  • Team management
  • Operational improvement
  • Productivity improvement

Work Experiences

  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Collaborated with coworkers to streamline drive-thru operations.
  • Conducted regular maintenance checks on food storage systems.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Achieved results over a three years period.
  • Assisted wait staff and other members of the team in completing tasks.
  • Achieved recognition in 2016.
  • Contributed to team meetings by providing process improvement suggestions that elevated customer satisfaction metrics by 35% over 6 months.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.

Summaries

  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Dunkin Donuts Crew Member with 7 years of service industry experience.
  • Keep the kitchen and system areas clean and tidy at all times.
  • Collaborated to reduce service time.
  • Well-organized and efficient, with a strong desire to please customers.
  • Achieved positive customer feedback.
  • Boosted overall satisfaction.
  • Benefitted overall store operations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led the training seminar on new beverage protocols, enabling a smoother roll-out of new products and consistent preparation among staff.
  • Assessed and reduced equipment downtimes by adhering to comprehensive maintenance routines for coffee makers and other appliances.
  • Contributed to a 31% year-over-year increase in total sales during system through effective customer engagement techniques.
  • Enhanced store efficiency by implementing tray and utensil organization techniques, saving 7 minutes per prep session.
  • Coordinated effectively with team members to handle high-volume drive-thru orders, averaging 11 cars per hour while maintaining order accuracy.
  • Reduced inventory shortages and discrepancies through more accurate tracking and forecasting, minimizing lost sales opportunities.
  • Documented and resolved system which led to method.
  • Maintained exceptionally clean and organized workstations between shifts, leading to a Employee of the Year for store presentation.
  • Developed strong rapport with regular customers, leading to maintained customer retention and improved store reputation at Portland.

Affiliations

  • Quick Service Restaurant Forum
  • Certified Food Handlers Network
  • Fast Food Professional Network (FFPN)
  • Customer Experience Professionals Association (CXPA)
  • Quick Service Restaurant Employee Engagement Network
  • International Foodservice Distributors Association (IFDA)
  • National Association of Convenience Stores (NACS)
  • National Restaurant Association (NRA)
  • Workplace Safety Certification Training (WESA)
  • Lions Club

Certifications

  • Salesforce
  • Dunkin Donuts Brand Service Excellence Training
  • ServSafe Manager Certified
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • COVID-19 Clean and Safe Certification
  • ServSafe Food Handler Certification
  • Customer Service and Sales Certification
  • ServSafe
  • Basic First Aid and CPR Certification

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