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Skills

  • Order Accuracy and Efficiency
  • Process improvement
  • Relationship development
  • Inventory management
  • Menu knowledge and updates
  • Team management
  • First Aid/CPR
  • Business operations
  • Standard equipment
  • MS Office

Work Experiences

  • Awarded for visual merchandising.
  • Adhered to sanitation guidelines.
  • Achieved results over a three years period.
  • Assisted wait staff and other members of the team in completing tasks.
  • Contributed to a 45% increase in positive feedback reports.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Addressed feedback promptly.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Assisted in product promotions by recommending seasonal menu items, boosting daily sales by an average of $13.
  • Conducted regular maintenance checks on food storage systems.

Summaries

  • Dunkin Donuts Crew Member with 3 years of successful project management and data analysis experience.
  • Accomplished Dunkin' Donuts Crew Member.
  • Collaborated to reduce service time.
  • Achieved a 55% boost in positive feedback.
  • Well-organized and efficient, with a strong desire to please customers.
  • Accomplished Dunkin' Donuts Crew Member recognized by management for outstanding performance in high-demand environments, benefitting overall store operations.
  • Offering 13 years of food preparation and customer service experience.
  • Project management and process improvement are precise and quick at preparing ingredients.
  • Adept at executing routine cleaning checklists.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Collaborated with team of 5 in the development of framework.
  • Helped implement new store promotional initiatives that increased customer footfall by 23% during 18 months.
  • Boosted beverage sales by successfully upselling seasonal drinks and pastries during procedure promotions.
  • Proactively resolved customer complaints, recovering client satisfaction and contributing to a 78% increase in repeat business.
  • Handled cash and card transactions, reducing payment-related errors and ensuring a discrepancy-free register at the end of shifts.
  • Efficiently processed over 15 transactions per shift while keeping customer wait times under 18 months minutes.
  • Optimized the workflow by reorganizing the coffee station, cutting down staff wait time by 51% during peak hours.
  • Contributed to a 31% year-over-year increase in total sales during system through effective customer engagement techniques.
  • Contributed to a 48% improvement in workplace efficiency by streamlining order preparation processes and prioritizing tasks.
  • Reduced inventory shortages and discrepancies through more accurate tracking and forecasting, minimizing lost sales opportunities.

Affiliations

  • Hospitality Workers Empowerment Association
  • Young Restaurant Professionals Network (YRPN)
  • Restaurant Leadership Development Association (RLDA)
  • International Association for Food Protection Member
  • American Customer Service Association (ACSA)
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Fleet Food Service Club
  • Quick Service Restaurant Employee Engagement Network
  • Food Service Management Certified Professional (FSMCP) Affiliation

Certifications

  • Employee Upselling Strategies Certification
  • COVID-19 Clean and Safe Certification
  • Preventing Workforce Harassment Certification
  • SHRM Certified Professional (SHRM-CP)
  • Retail Customer Experience Certification
  • Certificate in Restaurant OSHA Safety and Compliance
  • Salesforce
  • National Restaurant Association Food Safety Certification
  • Certified Public Accountant
  • Certified Team Lead – Quick Service Restaurants

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