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Skills

  • Multitasking in high-pressure environments
  • Cash register accuracy
  • Positive Customer Interaction
  • Relationship development
  • Customer feedback interpretation
  • Standard equipment
  • Proactive problem-solving
  • Regulatory compliance
  • Menu knowledge and updates
  • Complaint resolution

Work Experiences

  • Contributed to repeat business.
  • Conducted cash reconciliations.
  • Assisted in product promotions.
  • Contributed to team meetings by providing process improvement suggestions that elevated customer satisfaction metrics by 35% over 6 months.
  • Achieved CPA for quality control.
  • Conducted regular maintenance checks on food storage systems.
  • Achieved results over a three years period.
  • Collaborated with coworkers to streamline drive-thru operations, reducing average service time from 14 minutes to 7 minutes.
  • Coordinated with delivery personnel to ensure accurate supply shipments, resolving inventory shortages and keeping product waste under 84%.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.

Summaries

  • Dedicated to providing nutritious food to patients in need.
  • Benefitted overall store operations.
  • Dedicated to the success of the team and the company.
  • Dunkin Donuts Crew Member with 7 years of service industry experience.
  • Achieved procedure compliance rating during inspections.
  • Food Service expert with 13 years of experience in the service industry.
  • Achieved a 83% reduction in customer service time during high-volume hours.
  • Achieved a CPA compliance score.
  • Collaborated to reduce service time.
  • Adept at managing high-volume transactions while maintaining cash accuracy and minimizing discrepancies to less than $2, ensuring trust and reliability in monetary handling.

Accomplishments

  • Successfully handled process during holiday rushes, demonstrating a capacity for high-pressure, fast-paced work environments.
  • Reduced product waste by 25% through efficient stock rotation and monitoring of expiration dates.
  • Documented and resolved system which led to method.
  • Proactively resolved customer complaints, recovering client satisfaction and contributing to a 78% increase in repeat business.
  • Designed and set up visually appealing merchandise displays that increased impulse buys, recognized with Innovation Award for visual creativity.
  • Collaborated with management to optimize the shift schedule, improving staff coverage and reducing downtime by 23% per shift.
  • Led a team during late-night shifts and ensured the timely completion of closing checklists, reducing overtime by 47% and improving team morale.
  • Coordinated effectively with team members to handle high-volume drive-thru orders, averaging 11 cars per hour while maintaining order accuracy.
  • Led the opening shift procedures, successfully preparing the store to meet daily operational goals, especially during high-traffic periods.
  • Efficiently processed over 15 transactions per shift while keeping customer wait times under 18 months minutes.

Affiliations

  • National Association of Convenience Stores (NACS)
  • Workplace Safety Certification Training (WESA)
  • Society of Human Resource Management
  • Fast Food Professional Network (FFPN)
  • Association of Information Technology Professionals
  • Restaurant Sustainability Collaborative (RSC)
  • Food Service Management Certified Professional (FSMCP) Affiliation
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Hospitality Workers Empowerment Association

Certifications

  • ServSafe Food Handler Certification
  • Certified Public Accountant
  • Enhanced Service Management Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Food Protection Management
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Retail Customer Experience Certification
  • Allergen Awareness Certification

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