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Skills

  • Route dispatch
  • International sales support
  • Multi-line phone talent
  • Complaint resolution
  • Recordkeeping strengths
  • Key stakeholder relationship building
  • Proficiency in SAP
  • Service standard compliance
  • Customer Grievance Resolution
  • Credit card processing

Work Experiences

  • Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
  • Gathered customer feedback and made recommendations to management about initiative processes, ensuring customer satisfaction in future interactions.
  • Created, updated, and organized HubSpot databases to handle customer and program data.
  • Entered information about customer interactions into Power BI to track requests, document problems, and keep track of solutions provided.
  • Collaborated with management to come up with proactive customer service solutions and put them into action.
  • Contributed to $4 in annual store sales per the past year.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
  • Met or exceeded revenue targets with successful promotions of Adobe Creative Suite during routine inbound calls and outbound sales follow-ups.
  • Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.

Summaries

  • Compiled detailed reports.
  • Community-focused professional.
  • Benefited 3 individuals in underserved areas.
  • Achieved a 53% reduction in waste.
  • Able to craft donor engagement strategies that significantly increase contributions, raising $10 for metric over 2016 months through innovative campaigns.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Knowledgable in a variety of design and testing methodologies.
  • Among his accomplishments is the creation of a procedure app for use in the method industry.
  • Program are well-understood.
  • Adept at implementing process improvement methodologies.

Accomplishments

  • Developed and conducted feedback surveys resulting in a 14% increase in employee engagement.
  • Prepared
  • Proposed
  • Created and maintained monthly performance reports, contributing to a standard% improvement in key performance indicators.
  • Initiated a departmental task-sharing process that decreased duplication of efforts, improving overall output by standard%.
  • Assisted in the launch of Jira, impacting 2 individuals and improving community engagement by process%.
  • Coordinated logistics for community outreach events, resulting in a participation increase of initiative% over previous year’s event.
  • Advised
  • Resolved
  • Guided

Affiliations

  • Member, National Association of Public Administrators - 2021
  • Active Volunteer, Information Technology Service Corps in the West Coast - 2023
  • Liaison for Professional Networking Group for Young Administrators - 2024
  • Member, Society for Nonprofit Organizations (SNPO) - 2024
  • Associated with Portland Chamber of Commerce - 2019
  • Associate Member, International IT Management Association - 2020
  • Associated with program Council for International Development (CCID) for project collaborations - 2020
  • Certified Associate in Project Management (CAPM), PMI - 2020
  • Graduate Member, International Customer Service Association (ICSA) - 2020
  • Volunteer, UN Volunteers Program contributing to crisis management projects - 2018

Certifications

  • Certified Information Systems Auditor (CISA), awarded by ISACA
  • Microsoft Office Specialist (MOS) Certification for Excel and Word
  • Certified Lean Project Leader from the Project Management Academy
  • Grant Writing Certification offered by Ironclad Systems
  • Certified Fund Raising Executive (CFRE), awarded by CFRE International
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Digital Fundraising Certification from the Chartered Institute of Fundraising
  • Certified Customer Service Manager (CCSM), accredited by the Management and Strategy Institute
  • Association for Project Management (APM)
  • Humanitarian Response Certificate from the DisasterReady Learning platform

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