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Skills

  • Supply Chain Management
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Complaint resolution
  • Report preparation
  • Conflict resolution
  • Budget Management
  • Credit card processing
  • Order fulfillment

Work Experiences

  • Was in charge of high-volume paperwork and worked with the system department to resolve billing and shipping issues.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
  • Spoke with customers about their Jira concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.
  • Evaluated initiative and metric customer information to understand issues, evaluate solution eligibility, and effectively deploy strategies.
  • Increased customer loyalty by providing outstanding service in response to questions, complaints, and metric issues.
  • Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
  • Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Collaborated with vendors to schedule 16 daily pickups and 5+ weekly deliveries.

Summaries

  • Achieved 65% positive feedback.
  • Able to craft donor engagement strategies.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Compiled detailed reports.
  • Community-focused professional with a track record of improving access to medical supplies for remote families, directly benefiting 12 individuals.
  • Adept at implementing efficient record-keeping systems, significantly improving data accuracy by 67% through strategic use of Jira.
  • Committed to making a difference.
  • Community-focused professional.
  • Benefited 5 individuals.
  • Client-focused professional.

Accomplishments

  • Developed and conducted feedback surveys resulting in a 14% increase in employee engagement.
  • Business Development: Initiated two key partnerships which resulted in framework revenue growth.
  • Coordinated logistics for community outreach events, resulting in a participation increase of initiative% over previous year’s event.
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Created
  • Trained
  • Initiated
  • Developed comprehensive reports on community program impact, which led to a program% increase in local government funding.
  • Developed budget forecasting methodologies that ensured 18% more efficient allocation of organizational funds.
  • Consulted

Affiliations

  • Member, Society for Nonprofit Organizations (SNPO) - 2024
  • Associate Member, Global Digital Literacy Association - 2024
  • Active Volunteer, Information Technology Service Corps in the West Coast - 2023
  • Member, Humanitarian Leadership Academy - 2019
  • Volunteer Trainer at NGO focused on digital skills - 2024
  • Certified in Volunteer Leadership, Northwind - 2022
  • Graduate Member, Institute of Customer Service Professionals (ICSP) - 2018
  • Certification in Volunteer Management, Brightline - 2023
  • Certification in Crisis Management, procedure - 2017
  • Member, National Association of Public Administrators - 2021

Certifications

  • Certified Mediator in Organizational Conflict Resolution accredited by program – Portland
  • Financial Planning & Analysis (FP&A) Certification by the Association for Financial Professionals (AFP)
  • Certified Customer Service Manager (CCSM), accredited by the Management and Strategy Institute
  • Certified Information Security Manager (CISM), accredited by ISACA
  • Humanitarian Response Certificate from the DisasterReady Learning platform
  • Certified Information Systems Auditor (CISA), awarded by ISACA
  • Certificate in Disaster and Emergency Management from method – 2022
  • Association for Project Management (APM)
  • Certified Information Privacy Professional (CIPP), granted by the International Association of Privacy Professionals (IAPP)
  • Certified Public Manager (CPM), granted by the National Certified Public Manager Consortium

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