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Skills

  • Regulatory compliance
  • Organization
  • Build releases
  • Budgets
  • Engineering standards
  • Cross-functional team leadership
  • Business Process Management (BPM)
  • Program testing software
  • Business Rule Engine (BRE) Configuration
  • Database management software

Work Experiences

  • Created adaptive decision strategies using Pega DSM.
  • Prototyped new data processing capabilities quickly to ensure that they could be integrated into existing systems.
  • Applied PRPC optimization techniques.
  • Achieved initiative.
  • Was in charge of a team of 7 developers and business analysts working on a $14-million project to develop a new system system.
  • Configuring Pega Platform to implement CRM strategies for Ironclad Systems, leading to a 74% rise in customer satisfaction and Employee of the Year recognition.
  • Applied Pega case management principles.
  • Was in charge of implementing new software applications and operating system rollouts across a variety of business units, including ServiceNow and Power BI.
  • Collaborated with business and technical teams.
  • Stored, retrieved, and manipulated data in order to perform a detailed analysis of the performance of method databases over a 18 months period.

Summaries

  • Accomplished in developing custom Pega modules that lowered SLA breach incidents by 66% within 15 weeks, ensuring higher service predictability and satisfaction.
  • Achieved results within 7 weeks.
  • Adept at streamlining internal ticketing processes.
  • Cut down infrastructure costs by $2 annually.
  • Contributed to meeting or exceeding project timelines.
  • Contributed to 43% improvement in release stability.
  • Decreased document retrieval times by 10%.
  • Adept at delivering PRPC flow optimizations that accelerated task execution by 22%, contributing to significant project timelines being met or exceeded.
  • Consistently delivered high ROI projects.
  • Designed and deployed custom solutions.

Accomplishments

  • Led the integration of Pega with other platforms such as Salesforce, ensuring secure data transfer and reducing API errors by 80%.
  • Developed customized Pega reports, helping business stakeholders make timely decisions and improving reporting efficiency by 46%.
  • Reduced infrastructure costs by $5 per year by migrating 14 Pega instances to a cloud-based platform.
  • Achieved PMP in Pega Development, improving subject expertise and contributing to a 56% enhancement in project delivery times.
  • Designed and maintained Pega custom reports to track key performance metrics, increasing visibility into operations by 78%.
  • Resolved product issue through consumer testing.
  • Reduced system downtime during critical Pega application updates by 44% using effective rollback and recovery strategies.
  • Documented and resolved system which led to process.
  • Designed a Pega rule-based decision engine reducing error rates in decision processing by 33% for program.
  • Developed reusable system components in Pega, reducing development lead time by 47% for subsequent projects.

Affiliations

  • Certified Pega Business Architect (CPBA) 2015
  • Certified Cloud Security Professional (CCSP) - 2015
  • Member of Institute of Electrical and Electronics Engineers (IEEE)
  • Affiliated with Lean Six Sigma Certification Program 2023
  • Member, Pega Technology User Group
  • Pega Developers Meetup Group Columbus
  • Certified Pega Marketing Consultant 2019 (CPMC)
  • Contributing Member, Pega Decisioning and Analytics Group
  • American Marketing Association
  • Graduate of framework's Pega Developer Bootcamp

Certifications

  • Microsoft Dynamics 365 Fundamentals (CRM)
  • AWS Certified Solutions Architect – Associate
  • Pega Certified Customer Service Architect
  • Pega Certified System Architect (PCSA)
  • Apple Certified Associate (ACA)
  • Pega Certified Decisioning Consultant (PCDC)
  • Certified Java Programmer – Oracle
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt Certification
  • CompTIA A+ Technician

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