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Skills

  • Code reviews
  • Relationship development
  • Customer service
  • Business Process Management (BPM)
  • Problem resolution
  • API Integration
  • Agile Methodologies (Scrum, Kanban)
  • Case Management Solution Implementation
  • Database management software
  • Project organization

Work Experiences

  • Set up, installed, and tuned Power BI-based systems for Oracle database performance.
  • Was in charge of implementing new software applications and operating system rollouts across a variety of business units, including ServiceNow and Power BI.
  • Prototyped new data processing capabilities quickly to ensure that they could be integrated into existing systems.
  • Investigated, designed, and implemented scalable applications for identifying, extracting, analyzing, retrieving, and indexing information.
  • Stored, retrieved, and manipulated data in order to perform a detailed analysis of the performance of method databases over a 18 months period.
  • Wrote detailed reports three years on project specifications updates, progress, identified conflicts, and team activities.
  • Created efficient multi-step workflows.
  • Created adaptive decision strategies using Pega DSM.
  • Put troubleshooting methods to the test, came up with creative solutions, and documented them for use by the support team.
  • Collaborated closely with members of the software development and testing teams to design and develop robust solutions that met the client's functional, scalability, and performance requirements.

Summaries

  • Consistently delivered projects 37% ahead of schedule.
  • Costs were consistently reduced while profits were increased.
  • Contributed to 43% improvement in release stability.
  • Collaborative Pega Developer adept at working with business stakeholders to translate complex requirements into functional solutions, consistently delivering projects 46% ahead of schedule.
  • Cut down infrastructure costs by $2 annually.
  • Pega Developer with 17 years of successful team leadership and stakeholder engagement experience.
  • Achieved overall cost savings of $18/year for clients.
  • Contributed to meeting or exceeding project timelines.
  • Adaptive Pega Developer with expertise in case workflows.
  • Consistently delivered high ROI projects.

Accomplishments

  • Improved customer service agent performance by implementing real-time guided workflows in Pega, increasing case resolution efficiency by 30%.
  • Developed and streamlined Pega workflows, reducing cycle times for process improvement by 53% and enhancing user productivity.
  • Conducted code reviews to ensure Pega Guardrails compliance, improving overall code quality by 61% and accelerating QA sign-off.
  • Reduced infrastructure costs by $5 per year by migrating 14 Pega instances to a cloud-based platform.
  • Implemented governance policies ensuring compliance with Pega Guardrails, reducing application bugs by 37% across 2 projects.
  • Collaborated with IT and business stakeholders to define and configure Pega roles and permissions, improving data integrity by 55%.
  • Resolved 16 critical post-launch issues in a Pega application within one year, minimizing disruption to end users.
  • Collaborated with team of 14 in the development of procedure.
  • Reduced onboarding time for new employees by 53%, incorporating automated workflows within Pega for document verification.
  • Improved SLA compliance rates by 26% through the implementation of Pega BPM solutions customized for data analysis.

Affiliations

  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Member, Customer Relationship Management Association (CRMA)
  • Charter Member of Pega Architecture Forum
  • Affiliated with Business Process Management Institute (BPMI)
  • Graduate of framework's Pega Developer Bootcamp
  • Society of Process Architects Boston
  • Toastmasters

Certifications

  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Machine Learning on Google Cloud (Coursera)
  • Pega Certified Lead System Architect (PCLSA)
  • Project Management Professional (PMP)
  • Certified Agile Leadership (CAL)
  • CompTIA Network+
  • Google Professional Cloud Architect Certification
  • Certified ScrumMaster (CSM)
  • Certified Cloud Security Professional (CCSP)

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