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Skills

  • Communications
  • Project organization
  • API Integration
  • Business stakeholder collaboration
  • Supervision
  • MS Office
  • API security best practices
  • Cross-functional team leadership
  • Process improvement
  • Database programming

Work Experiences

  • Applied PRPC optimization techniques.
  • Created adaptive decision strategies using Pega DSM, enabling the client to achieve $8 in annual savings through targeted promotions.
  • Collaborated with business and technical teams to develop a Pega BPM solution for Miscellaneous, resulting in a Top Performer for Innovation in Process Automation.
  • Achieved Outstanding Service Award for Innovation in Process Automation.
  • Assessed and audited existing Pega system processes.
  • Applied customized Pega UI frameworks to meet Miscellaneous accessibility standards, increasing the platform’s usability compliance by 48%.
  • Created efficient multi-step workflows.
  • Designed embedded hardware, firmware, and interfaces in the Miscellaneous industry.
  • Investigated, designed, and implemented scalable applications for identifying, extracting, analyzing, retrieving, and indexing information.
  • Improved the overall performance of existing method software by fixing coding errors, upgrading interfaces, and improving overall performance.

Summaries

  • Collaborative Pega Developer dedicated to effective stakeholder communication and requirement analysis, driving successful project completion 49% ahead of deadline.
  • Adaptive Pega Developer with expertise in case workflows.
  • Pega Developer with 17 years of successful team leadership and stakeholder engagement experience.
  • Contributed to meeting or exceeding project timelines.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • DUPE- Experienced software engineer and application developer with more than 15 years of experience.
  • Dedicated to effective stakeholder communication.
  • Contributed to 43% improvement in release stability.

Accomplishments

  • Developed and streamlined Pega workflows, reducing cycle times for process improvement by 53% and enhancing user productivity.
  • Reduced system downtime during critical Pega application updates by 44% using effective rollback and recovery strategies.
  • Reduced customer complaint handling time by 19% using Pega case management automation, increasing customer satisfaction scores.
  • Improved case throughput by 37% by redesigning complex workflows in Pega Process Commander, enhancing overall system response times.
  • Developed customized Pega reports, helping business stakeholders make timely decisions and improving reporting efficiency by 46%.
  • Collaborated with IT and business stakeholders to define and configure Pega roles and permissions, improving data integrity by 55%.
  • Conducted code reviews to ensure Pega Guardrails compliance, improving overall code quality by 61% and accelerating QA sign-off.
  • Successfully designed and deployed an end-to-end automation solution with Pega 8.x, cutting processing time for metric by 44%.
  • Developed reusable system components in Pega, reducing development lead time by 47% for subsequent projects.
  • Collaborated with team of 14 in the development of procedure.

Affiliations

  • Member of International Institute of Business Analysis (IIBA)
  • Contributing Author, Pega Developers Bitbucket Repository
  • International Council of Nurses
  • Member, Pega Developers Network (PDN)
  • Active Participant in Pega Global Hackathons
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Pega Certified Robotics Architect 2024
  • Certified DevOps Engineer for Pega (CDPE) 2019
  • American Society of Safety Professionals

Certifications

  • Certified Information Systems Auditor (CISA)
  • ServSafe
  • Pega Certified System Architect (PCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Pega Certified Senior System Architect (PCSSA)
  • CompTIA A+ Technician
  • Scrum Alliance Certified Scrum Product Owner (CSPO)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)

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