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Skills

  • Client confidentiality (HIPAA compliance)
  • Customer service
  • Client-centered care
  • Empathy and active listening
  • Relationship development
  • Budgets
  • Community outreach and engagement
  • Client advocacy
  • Addiction recovery strategies
  • Client De-escalation Techniques

Work Experiences

  • Conducted psychoeducational sessions for clients and their families, helping them better understand the addiction and recovery processes.
  • Compiled comprehensive reports on client progress and behavioral changes for legal and case management purposes, ensuring compliance with all documentation standards.
  • Transported HubSpot to two years customer locations.
  • Conducted psychoeducational sessions for clients.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Addressed substance abuse disorders.
  • Looked for industry trends on social media and through online sources.
  • Aided recovery.
  • Advocated for clients facing housing challenges.
  • Developed a community-based counseling program to address process and framework issues.

Summaries

  • 14 years of experience advocating for clients to gain access to resources and expand their support networks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved 84% improvement in client outcomes.
  • Costs were consistently reduced while profits were increased.
  • Committed to delivering exceptional care and supporting long-term rehabilitation through ongoing counseling and risk factor assessments.
  • Achieved a 70% satisfaction rate among clients with personalized relapse prevention plans designed to address unique life challenges.
  • Achieved 83% client progress in recovery.
  • Maintaining documentation, managing cases, and coordinating crisis interventions are all skills she possesses.
  • Dedicated to learning, growing, and succeeding in Mental Health.
  • Assisted clients in high-stress conditions.

Accomplishments

  • Documented and resolved standard which led to category.
  • Designed and led 10 relapse prevention workshops, helping reduce relapse rates by 21% among high-risk groups.
  • Referred clients to appropriate inpatient and outpatient services, ensuring continuous care and cohesive treatment strategies post-discharge.
  • Worked with a multidisciplinary team to co-create and adjust individualized treatment plans for 3 clients, achieving a 31% improvement in recovery rates.
  • Contributed to agency policy revision efforts, aligning organizational practices with evolving industry standards related to addiction treatment.
  • Used client-centered approaches such as Motivational Interviewing to facilitate meaningful conversations, helping clients define personal recovery goals.
  • Implemented Motivational Interviewing techniques to successfully increase client self-efficacy and treatment program adherence by 26%.
  • Engaged in 3 hours of clinical supervision to refine treatment techniques and ensure adherence to ethical practices.
  • Utilized knowledge of the 12-step program and other peer support systems to guide clients in building lasting recovery communities.
  • Implemented case management protocols that assisted 6 clients with accessing housing, healthcare, and social services.

Affiliations

  • Jaycees
  • American Association of Suicidology
  • Member of the National Council on Alcoholism and Drug Dependence (NCADD)
  • Phoenix Addiction Counselor's Peer Support Group
  • National Rehabilitation Association (NRA)
  • Certified Trauma-Informed Counseling Program Graduate
  • Association for Supply Chain Management (APICS)
  • Assist in Seattle's Opioid Overdose Prevention Task Force
  • Crisis Intervention Training (CIT) Certified
  • Certified Alcohol and Drug Counselor (CADC) membership

Certifications

  • Substance Abuse Professional (SAP) Certification - 2023
  • Cisco Certified Network Associate (CCNA)
  • Certified Advanced Alcohol and Drug Counselor (CAADC) - Beacon Labs
  • Certified Public Accountant (CPA)
  • Certified Anger Management Specialist (CAMS) - 2021
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Licensed Chemical Dependency Counselor Intern (LCDCI)
  • Licensed Professional Counselor Intern (LPCI) - 2019
  • Certified Alcohol and Drug Counselor (CADC)

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