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Skills

  • Process improvement
  • Client advocacy
  • Basic trauma-informed care
  • Behavioral modification techniques
  • Follow-up and aftercare coordination
  • Customer service
  • Community outreach and engagement
  • Harm reduction strategies
  • Treatment planning
  • Treatment plan development

Work Experiences

  • Boosted Portland-area counseling by collaborating with interdisciplinary practitioners to develop a 15-prong approach.
  • Conducted psychoeducational sessions for clients.
  • Devised and improved treatment strategies to ensure continued progress.
  • Conducted intake interviews.
  • Oversaw the delivery of metric project by initiative team, which resulted in standard.
  • Transported HubSpot to two years customer locations.
  • Addressed addiction triggers.
  • Was in charge of organizing group counseling sessions to help people deal with process and initiative issues.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Developed a community-based counseling program to address process and framework issues.

Summaries

  • Collaborated with social workers.
  • Applied customized treatment strategies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved measurable recovery milestones for clients.
  • Committed to delivering exceptional care and supporting long-term rehabilitation through ongoing counseling and risk factor assessments.
  • Substance Abuse Counselor Intern with 14 years of experience in method environments.
  • Individual and group therapy sessions assisted clients in identifying and addressing substance abuse issues.
  • Achieved 83% client progress in recovery.
  • Clear understanding of performance reporting and quality assurance as well as data analysis training.
  • Addressed potential concerns impacting recovery.

Accomplishments

  • Facilitated individual and group counseling sessions using Cognitive Behavioral Therapy (CBT) modalities, resulting in improved client outcomes by 84%.
  • Engaged in 3 hours of clinical supervision to refine treatment techniques and ensure adherence to ethical practices.
  • Tracked and evaluated client progress using standardized assessment tools like the Addiction Severity Index (ASI), refining treatment approaches.
  • Worked with a multidisciplinary team to co-create and adjust individualized treatment plans for 3 clients, achieving a 31% improvement in recovery rates.
  • Developed and maintained client records in compliance with HIPAA standards, reducing documentation errors and improving information security by 27%.
  • Designed and led 10 relapse prevention workshops, helping reduce relapse rates by 21% among high-risk groups.
  • Documented and resolved standard which led to category.
  • Implemented case management protocols that assisted 6 clients with accessing housing, healthcare, and social services.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided emotional support and crisis intervention for 8 clients experiencing acute relapse, leading to de-escalation and successful re-engagement in treatment.

Affiliations

  • Phoenix Addiction Counselor's Peer Support Group
  • American Psychological Association - Division 50 (Addictions)
  • National Rehabilitation Association (NRA)
  • Healthcare Information and Management Systems Society (HIMSS) - Health IT in Substance Use Disorder Treatment
  • Member of the National Council on Alcoholism and Drug Dependence (NCADD)
  • Affiliate Member of the International Society of Addiction Medicine (ISAM)
  • American Marketing Association
  • Substance Abuse Counselor Certification from program
  • Association for Computing Machinery
  • International Association of Administrative Professionals

Certifications

  • Peer Recovery Specialist Certification - Vantage
  • Licensed Professional Counselor Intern (LPCI) - 2019
  • Salesforce
  • Certified Advanced Alcohol and Drug Counselor (CAADC) - Beacon Labs
  • Apple Certified Associate (ACA)
  • Motivational Interviewing Certificate - Summit Group
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)

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