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Skills

  • Inventory control
  • Territory Sales Experience
  • Tableside service master
  • Extensive category knowledge
  • Courteous and professional demeanor
  • Order delivery practices
  • Flambéing expertise
  • Frying
  • Excellent customer service
  • POS systems master

Work Experiences

  • Maintained a professional relationship with union officials that was appropriate.
  • Collaborated with kitchen managers to improve category dish recipes, lowering costs by 18% and reducing waste by 14%.
  • Handled customer complaints with grace and poise, resolving issues as soon as possible by contacting Restaurant Captain.
  • Trimmed, rotated, culled, crisped, and watered it to keep produce fresh and appealing.
  • Increased the sale of system meals by 14% by using more appealing plating and better preparation.
  • Unloading trailers, receiving merchandise, verifying orders, and breaking down produce loads were all things I did.
  • Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe.
  • Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
  • Kept my prices competitive and met my sales goals.

Summaries

  • Bar Manager with a strong desire to increase revenue and productivity.
  • Restaurant Captain with experience working in process restaurants and cafes who is goal-oriented.
  • Dedicated team player with a strong work ethic and an open communication style who is committed to meeting all preparation and service needs.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • Advanced performance reporting and cross-functional collaboration abilities from a seasoned framework professional.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Superior leadership and communication abilities.
  • 2 years of experience in Travel and Hospitality as a passionate food service expert.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.

Accomplishments

  • Won “metric” Award for system.
  • Increased average ticket size by 35% through effective upselling techniques and staff training.
  • Proposed a new layout for the dining area that increased seating capacity by 47%, leading to a revenue increase.
  • Oversaw store renovation and expansion project, which increased revenue by 2%.
  • Recognized for outstanding customer service.
  • Consistently received a 100% rate of customer satisfaction.
  • Reduced guest complaints by 64% through proactive table-side service and personalized attention to guest needs.
  • Collaborated with team of 12 in the development of process.
  • Upscaled VIP guest services with tailored experiences that grew repeat reservations by 38%.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in metric.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified Specialist of Wine (CSW) through Society of Wine Educators
  • Hospitality Management Online Course from process
  • Institute of Hospitality
  • Professional Bartending Schools of America (PBSA)
  • National Association of Social Workers
  • Food & Beverage Service Skills Training at Northwind
  • ServSafe Manager Certification
  • Society of Wine Educators (SWE)
  • Member of Food Allergy Research and Resource Program (FARRP)

Certifications

  • Guest Service Gold Certification
  • Certified Public Accountant (CPA)
  • Leadership in Foodservice Operations Qualification
  • American Culinary Federation (ACF): Six Sigma
  • First Aid/CPR Certified
  • ISO 22000 Food Safety Management Certification
  • Frontline Hospitality Leadership Certification
  • Project Management Professional (PMP)
  • Basic Certificate in Restaurant Operations
  • Allergen Awareness Certification – system

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