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Skills

  • Menu memorization
  • POS systems master
  • Team contribution
  • Price memorization
  • Interpersonal skills
  • Health codes compliance
  • Wine pairings
  • Extensive category knowledge
  • Multi-Task Management
  • Computer literate

Work Experiences

  • Created sales and profit margin plans, kept margins in check, and set turnover goals.
  • Bussed, cleaned, and set 4 tables to ensure quick turnover and increase the number of covers every several months.
  • Baked breads, cookies, and other bakery items after proofing the dough.
  • Verified that all 9 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Kept my prices competitive and met my sales goals.
  • Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Collaborated on hiring and firing decisions with management.
  • Kept the kitchen staff's skill level up by properly coaching, counseling, and disciplining them.
  • Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines.
  • Was in charge of scheduling and receiving food and beverage deliveries while staying within the food cost and budget.

Summaries

  • Chef de cuisine in a restaurant with excellent cooking skills and a strong understanding of food safety.
  • Dedicated to providing excellent customer service.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • Restaurant Captain with over 14 years of experience in customer service environments.
  • Streamlining kitchen procedures for maximum efficiency and speed is a proven track record.
  • Restaurant Captain with a strong work ethic, interpersonal skills, and experience in customer service.
  • 4 years of experience in the field, with a strong desire to see the company succeed.
  • Welcome Restaurant Captain with 5 years of supervisory experience.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Professional Chef capable of leading and managing a team of 17 kitchen employees in the preparation of system cuisine.

Accomplishments

  • Played a key role in successfully passing all health and safety inspections, increasing compliance score by 30%.
  • Developed a streamlined service protocol for large parties, improving overall efficiency and decreasing wait times by 56%.
  • Increased average ticket size by 35% through effective upselling techniques and staff training.
  • Collaborated with management on local marketing efforts that increased foot traffic and led to a revenue boost of 52%.
  • Recognized for outstanding customer service.
  • Created a partnership with nearby hotels, bolstering guest traffic by 63% during off-peak hours.
  • Reduced guest complaints by 64% through proactive table-side service and personalized attention to guest needs.
  • Implemented high-volume service strategies during busy times, reducing food and beverage prep time by 22%.
  • Supervised catering and banqueting functions serving up to 9 guests, ensuring timely service delivery and maintaining high food quality.
  • Trained new front-of-house staff, resulting in a 79% improvement in service consistency and customer satisfaction.

Affiliations

  • Rotary International
  • ServSafe Alcohol certification
  • Chamber of Commerce membership for local hospitality business networking
  • American Marketing Association
  • National Restaurant Association (NRA)
  • Certified Food and Beverage Executive (CFBE)
  • Association for Supply Chain Management (APICS)
  • International Sommelier Guild (ISG)
  • Professional Bartending Schools of America (PBSA)
  • International Association of Administrative Professionals

Certifications

  • SafeServ Certified: Food Handler
  • ServSafe
  • Guest Service Gold Certification
  • CompTIA Network+
  • Leadership in Foodservice Operations Qualification
  • Microsoft Certified Systems Engineer (MCSE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Cisco Certified Network Associate (CCNA)
  • SafeServ Certified: Lean
  • ISO 22000 Food Safety Management Certification

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