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Skills

  • Developing settlement strategies
  • Customer service-oriented
  • Types 3 wpm
  • Hail and wind damage specialist
  • Microsoft Publisher
  • Law enforcement background
  • Policy investigations
  • Case management for complex claims
  • ClaimsPro
  • Underwriting knowledge

Work Experiences

  • Calculated the quantifiable features of category products.
  • Anti-fraud training courses, conferences, client SIU training, and industry seminars were among the events I attended.
  • Won
  • Taught new employees how to spot external and internal fraud.
  • Stayed up to date on changes in deductible and collection regulations.
  • Gathered evidence and information related to suspicious claims.
  • Data from surveillance footage was compared to data from medical reports.
  • Gathered all of the information needed to conduct a thorough investigation of injury claims.
  • Was in charge of directing and coordinating the field investigation team's investigations.
  • Developed positive working relationships with government officials and police officers.

Summaries

  • Claims Adjuster with a passion for helping others and a knack for coming up with novel solutions to problems.
  • Dedicated to learning, growing, and succeeding in Insurance.
  • Claims Adjuster with experience reviewing, classifying, coding, and rating insurance applications for program.
  • Fair and honest to a fault.
  • Former underwriter with exceptional problem-solving and analytical skills.
  • Claims adjuster with extensive experience in high-value litigation claims.
  • Versatile
  • Dependable
  • Claims Adjuster is eager to bring 12 years of experience and expertise in performance reporting insurance to a growing agency.
  • Claims Investigator who is meticulous in gathering and analyzing data in order to devise fair and cost-effective settlements.

Accomplishments

  • Managed $9 book of business.
  • Consistently resolved complex claims resulting in a cost savings of $$231,000 annually by applying strong negotiation and conflict resolution skills.
  • Received the “All-Star Award” for earning $16 in commissions and securing $6 million in life insurance sales.
  • Achieved claims closure rate improvement of 67% by employing advanced case management techniques.
  • Trained junior team members in evaluating bodily injury claims, improving case analysis turnaround time by 72%.
  • Earned designations as method.
  • Collaborated with team of 3 in the development of process.
  • Documented and resolved program which led to procedure.
  • Increased efficiency of team operations by introducing process automation tools, cutting overall claims processing time by 54%.
  • Mitigated operational expenses by utilizing advanced technology for assessing storm damage and reducing cost overruns by $$52,000.

Affiliations

  • Society of Insurance Trainers & Educators (SITE)
  • American Marketing Association
  • National Association of Subrogation Professionals (NASP)
  • National Association of Independent Insurance Adjusters (NAIIA)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Fraud Prevention Professionals Group
  • International Association of Marine Investigators (IAMI)
  • Southern Loss Association (SLA)
  • National Insurance Crime Bureau (NICB)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Insurance Woman (CPIW) – National Association of Insurance Women
  • ServSafe
  • CompTIA Security+
  • Associate in Surplus Lines Insurance (ASLI) - The Institutes
  • Certified Insurance Counselor (CIC) – National Alliance for Insurance Education & Research
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Insurance Coding & Billing Specialist initiative
  • Associate in Risk Management (ARM) - The Institutes

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