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Skills

  • Improving appointment scheduling efficiency
  • Clinical productivity enhancement
  • Patient communication workflow enhancement
  • Configuring patient-facing communications in Epic
  • Operational improvement
  • Epic system configuration and deployment
  • Project organization
  • Knowledge base creation for self-service
  • Team building
  • Records review

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted in-depth workflow analysis, identifying inefficiencies that led to a 43% improvement in patient throughput.
  • Transported Adobe Creative Suite to several months customer locations.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of standard project by system team, which resulted in process.
  • Easily interacted and communicated with department personnel and the general public.
  • Achieved a 44% reduction in downtime.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 7 hours.
  • Aligned functionality with regulatory requirements in 2016.
  • Conducted in-depth workflow analysis.

Summaries

  • Achieved a 20% reduction in clinician time.
  • Conducted expert-led onboarding sessions.
  • Adept in performing system upgrades.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative team player, skilled in facilitating interdisciplinary workshops aimed at aligning Epic workflows with unique specialty-care needs.
  • Accomplished Epic Ambulatory Analyst.
  • Boosted clinical productivity.
  • Medical Records Specialist with 7 years of experience in document evaluation and quality control.
  • Epic Ambulatory Analyst with over 14 years of experience in the healthcare field.
  • Achieved compliance improvements.

Accomplishments

  • Standardized clinical documentation within Epic for 16 specialty departments, reducing data errors by 64%.
  • Collaborated with a team of 2 specialists to implement Epic Ambulatory updates, reducing workflow processing delays by 61%.
  • Led the optimization of Epic Ambulatory workflows, reducing appointment scheduling time by 23% at 3 clinics in 2019.
  • Streamlined Epic Ambulatory ticket resolution processes, achieving President's Club for outstanding service desk performance in 2024.
  • Led weekly change management meetings to address system issues, ensuring that 18% of Epic-related user tickets were resolved within 18 months.
  • Monitored and analyzed performance metrics to optimize the Epic Ambulatory system, resulting in a 16% decrease in downtime.
  • Collaborated with Scrum Master certified Epic Ambulatory professionals to perform data migrations, successfully transferring 2 patient records with zero errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Automated troubleshooting workflows, reducing ticket response time by 44% and improving overall help desk performance.
  • Delivered post-go-live technical support for Epic Ambulatory, maintaining a 56% user adoption rate within 15 weeks of implementation.

Affiliations

  • American Medical Informatics Association (AMIA)
  • Alliance of Chicago's Health Information Technology (HIT) Collaborative
  • American Society of Safety Professionals
  • Society of Clinical Research Associates (SOCRA)
  • American Medical Informatics Association
  • Project Management Institute
  • Certified Professional in Healthcare Quality (CPHQ)
  • American Health Information Management Association (AHIMA)
  • International Council of Nurses
  • Health Level Seven International (HL7)

Certifications

  • EpicCare Ambulatory Project Manager Certification
  • Certified Health Data Analyst (CHDA)
  • Epic Data Migration Specialist Certification
  • ServSafe
  • Certified Healthcare Technology Specialist (CHTS)
  • Certified Information Systems Security Professional (CISSP) – Healthcare
  • Project Management Professional (PMP) - Specialized in Healthcare IT
  • Cisco Certified Internetwork Expert (CCIE)
  • EpicCare Ambulatory EMR Certification
  • Certified Epic Chronicles Database Manager

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