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Skills

  • Configuring patient-facing communications in Epic
  • Electronic health record security management
  • QMSoftware Receivables Management
  • Team building
  • Change management strategies
  • Relationship development
  • MS Office
  • Data Migration and Integrity Management
  • First Aid/CPR
  • Problem resolution

Work Experiences

  • Achieved a 44% reduction in downtime.
  • Achieved significant improvements in 2021.
  • Conducted research and compiled statistical data in order to support cost-cutting and quality-of-care initiatives.
  • Collaborated with Epic teams to map out and configure ambulatory modules, aligning functionality with regulatory requirements in 2017.
  • Achieved a 56% improvement in patient throughput.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Achieved a 62% reduction of medication errors.
  • Collaborated with Epic teams.
  • Achieved improvements in 2020.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Accomplished Epic Ambulatory Analyst known for reducing ticket resolution times by 25% through the implementation of automated service desk workflows.
  • Ambitious Epic Ambulatory Analyst with experience in developing automated ticket workflows, reducing ticket resolution times by 43%.
  • Collaborative team player.
  • Adaptable Epic Ambulatory Analyst.
  • Bilingual achiever with experience scanning and indexing medical records to the correct chart.
  • Achieved 43% downtime reduction across 3 departments.
  • Boosted clinical productivity.
  • Medical Records Specialist with 7 years of experience in document evaluation and quality control.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept in performing system upgrades.

Accomplishments

  • Documented and resolved standard which led to framework.
  • Implemented Epic Care Everywhere for more efficient information-sharing between 8 partner organizations, improving interoperability.
  • Spearheaded the successful rollout of a new telehealth module, driving a 51% increase in telehealth appointments across 6 healthcare facilities.
  • Streamlined Epic Ambulatory ticket resolution processes, achieving President's Club for outstanding service desk performance in 2024.
  • Collaborated with team of 17 in the development of metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in the customization of Epic Ambulatory modules to meet unique organizational needs, delivering a 54% increase in user satisfaction.
  • Partnered with clinic leads from 11 departments to streamline Epic workflows, increasing clinician satisfaction by 48%.
  • Collaborated with Scrum Master certified Epic Ambulatory professionals to perform data migrations, successfully transferring 2 patient records with zero errors.
  • Prepared and executed system upgrades in alignment with ITIL best practices, resulting in a program award for incident management improvements.

Affiliations

  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Association for Women in Computing (AWC)
  • Healthcare Information and Management Systems Society (HIMSS)
  • College of Healthcare Information Management Executives (CHIME)
  • Association of Information Technology Professionals
  • Health Informatics Professional Association (HIPA)
  • Society for Health Systems (SHS)
  • Collaborative Physician Documentation Improvement (CPDI)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Health Information Technology Professional (HIT-PRO) from Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Associate in Healthcare Information Security & Privacy Practitioner (AHIPSP)
  • Epic Ambulatory Certification by Meridian (2019)
  • Epic Ambulatory Technical Administrator Certification
  • Epic Advanced Access & Revenue Cycle Certification
  • Epic Data Migration Specialist Certification
  • Certified Information Systems Security Professional (CISSP) – Healthcare

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